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“This is my "Happy Place"” 5 of 5 stars
Review of The Royal Sands Resort & SPA All Inclusive

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The Royal Sands Resort & SPA All Inclusive
4.0 of 5 Resort   |   Blvd. Kukulcan km 13.5, No. 32, Seccion A, Segunda Etapa | Zona Hotelera, Cancun 77500, Mexico   |  
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Ranked #25 of 178 Hotels in Cancun
Fort Worth, Texas
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“This is my "Happy Place"”
5 of 5 stars Reviewed November 19, 2012

Love the Royal Sands! Villas are immaculate and views out of this world. There is a large party pool and a small quiet pool for those who want to relax and read. Beach is larger than ever before, weather was perfect in October. Staff is always friendly and constantly cleaning something. Spa is one of the best I have ever been to, only disappointment was the steam room for ladies was out of order all week.

  • Stayed October 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,219 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (660)
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English first
Warwick, Rhode Island
Level Contributor
70 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
3 of 5 stars Reviewed November 19, 2012

First things first, the staff members here truly made our trip wonderful. They are warm, friendly, and work very hard to provide you with everything you need for a great stay. If you are staying as a 'hotel guest' and not a time-share owner, be prepared to feel second class by members, front desk and 'concierge' - see cons below.

PROS:
Rather than reiterate most of the other TA reviews, I would like to dedicate this portion to the waitstaff, housekeeping, groundskeepers, maintenance staff who went above and beyond to provide us everything we needed, wanted and more. Tip these people well, as they deserve it. A heartfelt thank you to-
-Eduardo and Wilberth at The Char Hut
-Asael at Hacienda Sisal
-Carla, Catalina, Gustavo and Rafael at La Veranda
-Cedrik, Karen and Marleni at The Spa
-All of the top notch waitstaff at Captain's Cove
-Natalio, our housekeeper and the evening turn-down crew

CONS:
-Personal Concierge: this term is used very loosely. Do not expect a real hotel concierge; these people are only there to get you to partake in a time-share sales pitch. The 'gift' is just hotel toilitries, so if you aren't interested in buying, don't waste any of your precious time! Our 'concierges' Susan and Rob were totally useless. We asked Susan to set up our airport transfers, she gave us the number and said call yourself. We asked Rob to make dinner reservations for us, and when we got to the restaurant we found out he never did. When we agreed to do the sales pitch he said 'Don't let me down'. Rob, you were the ultimate let-down on this trip. We never complained, but he saw us a few days later and quickly turned the other way. I was embarrased for him.
-The property is for time share owners; given that, the weeks run from Sat-Sat. We stayed from Tuesday-Sunday, and were forced to change rooms for our last night. They make it sound like this is an easy process, but it was totally inconvenient and time consuming. We were locked out of our room at 11 am on Saturday and had to make a total of three trips to the desk just to change rooms. Also, expect a ton of traffic on Saturdays due to most guests checking out and in.
-Dinner on the property is mediocre; definitely make reservations for Sisal, Captain's Cove and El Conquistador
-Time share pitch. If you are interested, go, but it is longer than twenty minutes. I will say it wasn't high pressured though. Keep in mind, with a time share you have limited flexibility as far as destination, restrictions on when you can travel (specific week each year), and availability should you choose to trade in for another property. My partner also noticed, and it was confirmed, all of the rooms they show you are penthouse suites. If you cannot make a decision right then and there, it's over. Who can decide on an investment with no time to consider? Oh, and they are trying to sell you a different property which you only get photos of.

Overall, it was a good stay with a few inconveniences. My companion said it best when he said 'This place is going through an identity crisis' - they need to fill unsold villas with hotel guests, but they still try to hold on to a owner-resort mentality. I had a nice time, but would stay elsewhere on my next trip to the Yucatan Peninsula.

Room Tip: Oceanfront is worth it!
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  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Massachusetts
Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed November 18, 2012

We went to The Royal Sands in Oct of 2012. We did not really know what to expect, but Cancun and The Royal Sands really won us over! The room was magnificent, with a deck over looking the ocean and another even bigger deck beyond that one! We could have hosted a party for 50+ people! The room was clean and perfect. We were able to help some baby turtles go into the ocean at night, and that was pretty amazing to be a part of! The little store had many great things available, and the prices weren't bad. The food in the restaurant was good, and we never had a problem finding chairs in the shade on the beach. Loved the Royal Sands and loved Cancun too!

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gloucestershire
Level Contributor
95 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
5 of 5 stars Reviewed November 18, 2012

The Royal Sands is one of a number of timeshare resorts in eg St Maarten, Curacao, and Mexico owned by Royal Resorts. The resort has two phases, each with a different style of pool. The huge numbers of staff are polite, friendly and keep the place immaculately. There are kids and adults activities hourly, including yoga, zumba, aqua fit, bingo, etc. Downtown Cancun and the rest of the hotel zone can be reached in 40 minutes using the public bus (8.5 pesos or 70 cents).

The resort recently introduced all-inclusive packages for non-members and it reamins to be seen whether this will change the ambience of a great resort.

Room Tip: Almost every room is great!
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  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aurora, Colorado
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed November 17, 2012

This was our first trip to Mexico. We wanted to go somewhere warm where we could unwind and thought this would be a great place to go for our 25th Anniversary. And we were Right. Initially we were a little worried that with it still being hurricane season but the weather could not have been any nicer. We did not have one day where the sun wasn't shinning. The staff at the Royal Sands was awesome, food was great, and accomodations very nice. We had a great evening waiter, Fher, that made you feel very special everytime you saw him. Always smiling, mater of fact everyone always seemed in a good mood.

We used Thomas Moore for one of our excursions to see the ruins (Chichen Itza and Ek Balam) and while it was a long day we had the best guide, Oscar, that kept us entertained and was very knowledgeable about the history of the ruins and myan culture.

We definately want to return, but will plan on a 2 week stay as one week just is not enough!

Room Tip: Rooms facing the main pool are best - you get the pool plus perfect view of the ocean. I would reco...
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  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Port Washington, New York
Level Contributor
39 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed November 17, 2012

The hotel is immaculate, the staff are friendly and usually cannot do enough for you. We did not do the all-inclusive option. I feel the all-inclusive has taken away the excellent rating I would have given this hotel. They wanted $95us./pp. My husband & I do not eat or drink $180/per day. We enjoy going to the restaurants in Cancun that are not part of the all-inclusive. We did visit one of the all-inclusive restaurants in another of the Royal Resorts. We visited our favorite restaurant at the Royal Mayan, El Conquistador. Our meal at El Conquistador was terrible. The salad was small, the dressing didn't taste good. The shrimp were small, the sauce very salty and tasted terrible. We have gone here for the last five years and were so disappointed. The waiters and maitre'd were very nice. We will not go back there unless they go back to their previous standards. The two restaurants we went to at the Royal Sands were the Char Hut and LaVeranda. The Char Hut was ok but we waited a long time to be waited on and when the food came it was cold or soggy. LaVeranda was a great place for breakfast and lunch. The staff were great but again the menu changed because of the all-inclusive and portion sizes were less and wait times for service and meals took longer. I spoke about my concerns to our personal concierge, Kail. He took notes and I also wrote my concerns to the manager. I love this hotel and do not want the quality to go down. That is why we come every year. The view from our villa is a million dollar view. Our maid, Elyse kept it spotless. She was wonderful and greeted us warmly. The waiters on the beach were not as attentive as in the past except for one waiter on our last day at the beach, his name was Eduardo. We visited the spa everyday and used the gym and facilities and had two couples massages! I highly recommended the hot stone massage. It was fantastic and I was so relaxed afterwards!!! We had a great time at the Royal Sands and we are hoping they reconsider the all-inclusive or go back to the high standards they had before to be the best!

Room Tip: Beachfront is amazing! Waking up to look at the incredible view and quieter at night. There is a b...
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  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KY
Level Contributor
128 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
5 of 5 stars Reviewed November 16, 2012

This was my first stay at the Royal Sands sharing a villa with 3 girlfriends one of which is an owner. Our villa was beach front. The view was perfect as was the villa. I stayed in the two bed lock off which was opened to the suite. The double beds were comfortable, firm with soft sheets. The bedspread was the heaviest one I had even felt, too heavy to sleep under but soft medium weight blankets were in the suite to use. Three TVs all on cable with a good mix of English and Spanish stations The beach was wide and clean and multiple at night during the week they groom the sand. Lunch at th pool bar is generous with a special every day. Food can be ordered on the beach so you can continue to enjoy the sun while dining. Looking forward to another perfect stay next year.

  • Stayed November 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Royal Sands Resort & SPA All Inclusive

Address: Blvd. Kukulcan km 13.5, No. 32, Seccion A, Segunda Etapa | Zona Hotelera, Cancun 77500, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#14 Family Hotel in Cancun
#21 Romantic Hotel in Cancun
#22 Top resorts Hotel in Cancun
#24 On the Beach Hotel in Cancun
#24 Luxury Hotel in Cancun
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Royal Sands Resort & SPA All Inclusive 4*
Number of rooms: 340
Official Description (provided by the hotel):
The Royal Sands(R), All-Inclusive, one of the best All-Inclusive resorts in the area, sits at the center of Cancun's spectacular Caribbean shoreline with breathtaking views of white sand and turquoise waters. With a privileged location, five-star luxury, a world-class Spa, tempting dining choices and activities for all ages, The Royal Sands has everything you need for your next Caribbean vacation. Enjoy fine dining, activities and amenities offered by the REFINE All-Inclusive package. ... more   less 
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Also Known As:
The Royal Sands Hotel Cancun
Royal Sands Cancun
Cancun Royal Sands Resort
Royal Sands Resort Cancun

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