I spent a rainy week at the Hard Rock Cancun From January 4th-11th 2014. The weather is something no one can control and was very uncommon for this time of year. The people working in the Hard Rock are great, very friendly and helpful. Mike is an awesome bartender who will not only serve you well poured drinks, but also show you some of his bar tending tricks. While I was there it was very rainy and windy almost every day, which lead to a lot of time spent at the bar. Make sure to look for Mike at the main indoor bar. He will treat you like a friend and get you your drinks quick. Mike is great at his job. Also Pilar at the front desk is very helpful and always nice. She made finding restaurants in town very easy.
The problem i have with the Hard Rock is more to do with the hotel and the recent changes made to the hotel points system. When you check in you receive a certain number of points to use towards the spa, dinners, day trips, etc. In the past at other palace resorts these points were completely free. In 2012 my girlfriend and I swam with dolphins, had a romantic dinner, and got massages and only paid a small service fee for the massages everything else was free. Although since becoming the Hard Rock these points now carry a 20% service fee for ALL activities and that does not include tipping. 20% is not terrible but the prices for each activity are marked up immensely to make the 20% you pay cover the price of the activity. For example a romantic dinner for two is marked up to $350 US so at 20% you end up paying $70, which is basically more than a nice dinner in town. This trip to the Hard Rock i cancelled all activities i scheduled after realizing what i would be required to pay at check out, and didnt end up using any points. This was a bummer because my girlfriend and i were excited to get some massages while on vacation. The Hard Rock Cancun has its ups and downs. The people who work there are great. The international corporate power that runs it... not so much.
- Official Description (provided by the hotel):
- After a complete rockin’ renovation, Cancun Palace debuted as the all-inclusive Hard Rock Hotel Cancun in October 2012. Featuring enhanced, new facilities and guestrooms and located in the heart of Cancun's hotel zone, Hard Rock Hotel Cancun boasts unmatched, all-inclusive luxury accommodations including in-room double Jacuzzis, fine dining, top-shelf drinks, 24-hour room service, live entertainment and more. The beachfront property also features Hard Rock's signature Rock Star Suite and showcases an extensive collection of authentic memorabilia from international and local music artists, while incorporating diverse music genres throughout. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, BookIt.com, Orbitz, Booking.com, Caribbean Online Mgt Corp., Hotels.com, Sabre Hospitality Solutions, Despegar.com, TripOnline SA, HotelTravel.com, Cheap Tickets, Odigeo, Tingo and Jetsetter so you can book your Hard Rock Hotel Cancun reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Cancun Palace Hotel Cancun
- Cancun Palace Resort
- Palace Hotel Cancun
- Cancun Palace Cancun