Our all inclusive holiday was amazing. Upon our arrival to the hotel Samy the bellboy was very pleasant and extremely funny, he made us feel very welcomed when he provided us with warm hand towels and flowers. Ely at reception was very kind to have upgraded us to a diamond suite and made arrangements with ease. The concierge were always at hand should we have any requests or concerns; which as a result made us feel very secure with our accommodation. Every day the service was great and each member of staff catered to our every need without a fuss. Our room was cleaned on a daily basis to perfection - thank you Isabela. Tomas in the Frida Restaurant was a true character, funny and helpful - he made our time at the pool a great experience. We were given great advice when booking our tours by Ivan from the vacation planning team, and visited the beautiful Xel-ha, swam with dolphins and also partied at CocoBongo (thank you Gaspar from the CocoBongo promo team). After an amazing evening we booked ourselves in for a well deserved deep tissue massage at The Rock Spa; Liza and Angelica worked wonders, the whole environment was calm and very relaxing. The Brazilian food in Ipanema was delicious, Mike really entertained us whilst carving our choice meat. Rene and Fernando were incredibly polite whilst we enjoyed some Tepanyaki food and were always available to recommend the best dishes and cocktails! Ezequias, Alfonzo (Poncho), Francisco, Charley and Alejandro at The Market Restaurant made us feel truly special. Every time we entered the restaurant they gave us 5 star treatment, they were so welcoming, funny, very knowledgable, and extremely efficient. Thank you so much guys! It is because of the great staff working at Hard Rock Hotel that my sister and I share wonderful memories of our holiday in Mexico; we will definitely recommend Hard Rock Hotel Cancun to those looking to visit the country - and we certainly hope to return again; it's an experience we'll never forget!
- Official Description (provided by the hotel):
- After a complete rockin’ renovation, Cancun Palace debuted as the all-inclusive Hard Rock Hotel Cancun in October 2012. Featuring enhanced, new facilities and guestrooms and located in the heart of Cancun's hotel zone, Hard Rock Hotel Cancun boasts unmatched, all-inclusive luxury accommodations including in-room double Jacuzzis, fine dining, top-shelf drinks, 24-hour room service, live entertainment and more. The beachfront property also features Hard Rock's signature Rock Star Suite and showcases an extensive collection of authentic memorabilia from international and local music artists, while incorporating diverse music genres throughout. ... more less
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- Also Known As:
- Cancun Palace Hotel Cancun
- Cancun Palace Resort
- Palace Hotel Cancun
- Cancun Palace Cancun