We have been to the Palace Resorts in Cancun several times and looked forward to the same type of culture - although aware Cancun Palace was now Hard Rock.
Check in was great, although like buying a new car, we were 'escorted' to stations to sign-up for time shares, excursions, etc . We opted to forego these stations and go straight to our room. Very nice room, ocean view, lovely. Room Service was great but if you drink something other than what is provided in the room - good luck.
First night dining in the Ipanema - interesting service with tableside meat cutting. We decided on the turkey and when delivered, found the the turkey completely raw wrapped inside of cooked bacon. O.K. Things happen.
The Market Place - pure buffet for breakfast, lunch and dinner - was a maze of jockeying our plates of food down the stairs trying to avoid servers with large platters of dirty dishes bumping into the guests trying to navigate the stairs. One server spilled a wash bucket of chocolate milk - cleaned up - but the sight of a wash bucket being emptied into the chocolate milk dispenser left an icky feeling. Eggs were spilled on the steps and it took several minutes until a guest pointed this out to a person in charge.
The food at the market was o.k. if you crave Mexican food. The omelet station was great which is what we gravitated to each morning. The pool side lunch/snacks again were typical Mexican with the Guacamole tasting like wallpaper paste. No big thing. Just had another drink. The drinks were great and bar service wonderful.
The Japanese restaurant was the highlight with tableside entertainment and good food. Apart from that, McDonalds was looking good. The Head Chef, Bruno, very personable and engaging gave a delightful Food Network-type dinner show - however, Tacos? We can have them here in the States. The rest of the food was o.k. - and again, even the steak knife did not cut through the meat. Strange food. And pricey.
Back to Ipanema, we decided to pay extra for Lobster our last night. The Lobster was so tough, we could not cut I, againt. Upon leaving most of our dinner, the chef came over and said, "Lobster too tough"??? Yes. With no rebate or exchange for dessert, etc.
The entertainment at Hard Rock was absolutely fabulous. The Battle of the Bands felt like being present at a Journey, Foreigner, Michael Jackson concert. The best I have seen in Cancun. Very well done. The young MC, who also hosted the poolside games, seemed a bit flippant and like the trivial pursuit games, catered to the younger crowd, almost making the over 50 crowd feel like intruders.
The female entertainment staff, Vickie and Fernanda and the young man from Korea gave their all. They were ceaseless in their efforts and remembered our names with a hug each time we saw them. Kevin's Spanish Lessons were spent kanoodling with the female assistant and in playing Soccer on the beach, he refused to pass the ball. Very arrogant.
The Entertainment Director, Alex, went above and beyond to deliver a promised shirt to me minutes before we left the resort.
The resort definitely catered to the Spring Breakers making getting a drink at the bar almost impossible unless you bribed with dollar bills.
Don't be deceived by the jewelry stores - grossly over-priced and not real diamonds - just CZs. The Spa was great - best massage, but be careful where you spend the credit money - that credit is a complete misnomer unless you are purchasing excursions or photos.
The ocean view was great - had to ask the maid for an outside ashtray which was never delivered - bu...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hey HatesWeeds!! Thank you for your review, were are glad that had the opportunity to try out the Rock star style at our unique Resort, Thank you for your comments on the restaurants we will get our culinary artist backstage to get their skills sharp, were so pleased that the entertainment was absolutely your BOOM!! The battle of the band and Michael Jackson are some of the many enjoyable shows that we have here at Hard Rock Hotel Cancun.
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Thank you for taking the time to mention so many of our collaborators, rest assured that we will let them know that you thought their service rocked!
We sincerely hope you give us the opportunity to change any negative perception you may have towards our service a future visit, and give you the rock star treatment you deserve
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.