Just came back from my week long stay at the Hard Rock Cancun. Even though it was College Spring Break (of which I was NOT partaking), the hotel was not overrun by 20 year olds at all. In fact, it was a mix of families, couples, small groups of friends and an age range from young to old. It was a mix of everything. I really liked the hotel because it wasn't so big that it takes 10 minutes to get from your room to the pool or beach but not too small that I felt like I was on top of everything. It was a good size. The pool was really nice and although they played dance and fun music during the day and had an activity team to organize both landbased, sand based and water based games, if you didn't want to partake you could situate yourself on the other half of the pool which wasn't as loud or active. It was great mix. The beach is lovely lovely lovely. The rooms are big even with a big jacuzzi and the bed was so comfortable (I wish mine at home was as comfortable). Shower was big and came with a ledge/seat (which I think more hotels should invest in). The hotel itself is a museum of music memorabilia from rock to pop to soul and they are constantly playing great songs throughout the hotel (but it's never too loud and thankfully it's a lot of songs that i rarely get to hear (I am a girl of the alternative 80s). Food is pretty good and they have several specific themed restaurants. I ate at the japanese (smallest sushi ever but pretty tasty and they offer habachi) and italian. They also have a brazilian meat restaurant (ipanema) and a mexican restaurant but we didnt' eat there due to vegetarian and food allergy issues. Heard they were good though. The buffet Marketplace for bfast, lunch and dinner was also good. During they day you can also get coal oven pizza outside near the pool and they set up food stations near the pool for lunch as well. One night when we were there was Mexican night with a dance performance and a food fiesta outside by the pool. A nice surprise. My only negative with the resort is the limited ways to use your "resort credits" and the semi incompetent people at the front desk and concierge. My friend and I asked the concierge for suggestions on where to go at night that wasn't a crazy party scene and a little older.... but since the concierge was only about 22 years old, all she could suggest was party "scenes" like Senor Frogs.. not appropriate. Not what we wanted. The front desk does everything very slowly and seem to always be confused as to who is in charge of doing what when asked a question. It was odd. Also, when we asked someone at the front desk where the medical office was located, instead of just saying "let me show you myself as it can be confusing", said "go up the ramp, at the store make a left, go down the hall, through the doors and down the hall and it will be on the left". They need to work on customer service a lot.
- Official Description (provided by the hotel):
- After a complete rockin’ renovation, Cancun Palace debuted as the all-inclusive Hard Rock Hotel Cancun in October 2012. Featuring enhanced, new facilities and guestrooms and located in the heart of Cancun's hotel zone, Hard Rock Hotel Cancun boasts unmatched, all-inclusive luxury accommodations including in-room double Jacuzzis, fine dining, top-shelf drinks, 24-hour room service, live entertainment and more. The beachfront property also features Hard Rock's signature Rock Star Suite and showcases an extensive collection of authentic memorabilia from international and local music artists, while incorporating diverse music genres throughout. ... more less
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- Also Known As:
- Cancun Palace Hotel Cancun
- Cancun Palace Resort
- Palace Hotel Cancun
- Cancun Palace Cancun