My first trip to cancun in over 20 years. One of my daughter's booked and paid for the entire trip, so I can't comment on the value. However, the service and the staff were absolutely amazing. Everyone was very happy and always had a smile on their face. (one exception was the staff in the "business centre"-dealt with 2 different men and they were less than helpful with questions or help-they were the only black mark on an otherwise amazing staff). Special thanks to Lucy who cooked my breakfast each morning - she was a doll, always smiling and made excellent omlettes, and to Atruro in the spa who gave me one of the best facials I have had in a long time. Sandra, our concierge was very helpful as well. I have forgotten a lot of the others names, but I really can't say enough positive things about the staff. Our rooms were kept spotless and the mini bar was always stocked. Our balcony was ocean facing and the view was spectacular. The food at the market and the outside buffet was exceptional - and I normally do not enjoy buffets. The show at Zen was very entertaining, but the food was just ok. we avoided the Italian restaurant as we did not hear great things about it. The pool/beach/entertainment staff were all above average, especially the entertainment staff - sooooo much energy and always had something for every age group. The pool side drinks were great and so were the bartenders. I was impressed with the top notch alcohol brands. You do have to reserve a pool chair VERY early - I watched the sun come up each morning (6:15) and the chairs were already being reserved at that time. The room credits are a little confusing and try not to leave spending them to the last minute as in one instance, my daughter waited for 45 minutes in the "business centre" to purchase a spa product package. I have already recommended this hotel to several friends and would definitely go back.
- Official Description (provided by the hotel):
- After a complete rockin’ renovation, Cancun Palace debuted as the all-inclusive Hard Rock Hotel Cancun in October 2012. Featuring enhanced, new facilities and guestrooms and located in the heart of Cancun's hotel zone, Hard Rock Hotel Cancun boasts unmatched, all-inclusive luxury accommodations including in-room double Jacuzzis, fine dining, top-shelf drinks, 24-hour room service, live entertainment and more. The beachfront property also features Hard Rock's signature Rock Star Suite and showcases an extensive collection of authentic memorabilia from international and local music artists, while incorporating diverse music genres throughout. ... more less
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- Also Known As:
- Cancun Palace Hotel Cancun
- Cancun Palace Resort
- Palace Hotel Cancun
- Cancun Palace Cancun