Yet another visit to Cancun and yet another hotel to write about.
Hard Rock Hotel ( formerly Cancun Palace) is not for those who like a quiet rest by the pool. We loved this hotel because of the fact it plays loud music round the pool and has music playing throughout the hotel
Some good entertainment here too..we were lucky enough to be here when the American band Florida Georgia Line were shooting a video and doing concert on beach .Being British we had never heard of them but they are very very good a d I will download their album from iTunes.
The hotel is lovely, done in Hard Rock style with memorabilia all over the place.
The staff are all very helpful and pleasant in all areas.
The pool is lovely and clean and not too cold once your in.
The view on the ocean side is breathtaking ( room750).
You get free WiFi all hotel which is handy.
There are a lot of children at the hotel but it didn't bother us at all.
The resort credits can be used on many things but be aware that you still have to 11% tax on anything you buy from shops, in some shops u can only use a certain amount of credits but in the Resort Credit Store you can use them all( mainly silver jewellery)
you can use them on a couple of trips too like swimming with dolphins.
This is not a dress up hotel at night which disappointed me as I like to get the gladrags on but felt a wee bit out of place doing so.
The shop in hotel is a COMPLETE RIP OFF and should be avoided like the plague. It cost us $24 for 2 packs crisps when the wee shop out of the hotel only charged $ 13 for the same two packs, a bar of Herschey choc, a Snickers Duo, a magnum, a cornet to and 2 crispy choc bars!!! So you can see they are wayyyyyyy over the mark.Even the cashier asked us when we went to pay of we were sure as they were 12 dollars per pack! We only went there as we had just arrived and couldn't be bothered going out to shop !
Food is excellent in all restaurants , always fresh and hot with a great selection .
We are currently still here on our 9th night,going home on Sat and the weather has been tempremental, had a couple of completely sunny days, couple completely cloudy/rainy days and the rest have been half and half! Still managed to get a great tan tho cos when sun is out its hot!
The beach is amazing and water lovely for swimming however there are serious undercurrents in Cancun and you must not be fooled, there have a few drownings on the coast with people not respecting the warnings! That said the waves are fun as long as stay within the boundaries.
We booked with Thomas Cook and have seen nothing to do with them in the hotel at all, no rep,no info board, no info folder.The flight was ok I. Terms of space and food but entertainment is awful and the films are on a loop which means you can't decide when u watch film unlike Thomsons flights .Thomsons are far better hosts in my opinion!
Anyway ...wud I return to this hotel? Probably not as its not usual for us to go back to same hotel , however I wud definitely recommend to others.
Get a room on ocean side.. Use credits to upgrade and see amazing sunrise!
4th floor up for good vi...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hi, margot1968, thank you for your fantastic comments, we loved that you were here for the Flo Rida concert it was awesome! This is part of the true Rock star treatment! We love to hear when our rockers adore the service and our facilities; we do feel sorry you had a bad experience at the shop, however, we are very glad to know that this inconvenience did not affect your overall stay and you had a blast.
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Thanks again for recommending us as your favorite stage, we hope you come back soon to hard Rock Hotel Cancun
Keep on rockin'
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.