We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Hard Rock Hotel "Cancun"” 5 of 5 stars
Review of Hard Rock Hotel Cancun

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 11 more sites!
Save
You added Hard Rock Hotel Cancun to your Saves list
Hard Rock Hotel Cancun
4.5 of 5 Resort (All-Inclusive)   |   Boulevard Kukulcan Km 14.5, Cancun 77500, Mexico   |  
Hotel website
  |  
  |  
Hotel amenities
Special Price
35% OFF + $1,800 CREDIT
Ranked #18 of 176 Hotels in Cancun
Ontario
2 reviews
Reviews in 2 cities Reviews in 2 cities
11 helpful votes 11 helpful votes
“Hard Rock Hotel "Cancun"”
5 of 5 stars Reviewed January 5, 2013

A very memorable holiday for us "Loren, Kim, Courtney, Cassidy, Kyla" this Christmas!!! Hotel was incredible, beach was spectacular, tequila unforgettable!!! Jacob our butler on the 12th floor was always there to help us out and made us feel welcomed and cared for daily!!!

Room Tip: 12th floor rocked. View was incredible!!!!
See more room tips
  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alejandro M, Customer Service Manager at Hard Rock Hotel Cancun, responded to this review, January 8, 2013
Hola KimberlyMarie, thanks for the sweet review we are thrilled to hear that you have a blast this holidays. We look forward to see you all again at Hard Rock Hotel Cancun.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

3,609 reviews from our community

Traveler rating
    2,324
    737
    329
    136
    83
See reviews for
1,208
1,166
36
155
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (785)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
San Jose, California
1 review
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed January 4, 2013

We recently got back from our trip to Hard Rock Cancun. they offer many activities for the family, my kids loved the kids club, its branded with barney and friends so in the afternoon they offer activities with the characters; they also offer a show which is very good choreographed! The food was great, our favorite was the japanese restaurant but the mexican was great also. the mayan coffee is a must!! the rooms very nice--cool decor but comfortable-- i find that sometimes the beauty of the room decor gets in the way of comfort, not at hard rock, the rooms are A+. service was absolutely great! it was great everywhere but specially in the restaurants. Cant wait to go back to paradise!!

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alejandro M, Customer Service Manager at Hard Rock Hotel Cancun, responded to this review, January 8, 2013
Hola RBrady_13, thank you so much for your comments, we are thrilled that your little ones loved the Little Big Club show and that our décor is as well appreciated by our dear guests, it has been designed to look and feel good! We will be waiting for you here at your favorite stage the Hard Rock Hotel Cancun.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
key bis
1 review
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed January 4, 2013

This was our third time visiting the hard rock cancun and everytime it gets better. our first visit was when it was cancun palace, then we went in october while the rebranding was taking place and now for our christmas break and by far it was the best of the 3!!! The food was delicious and the service even better, the grounds are immaculate. The resort is 100% ready and it offers lots of activities to keep everyone entertained!

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alejandro M, Customer Service Manager at Hard Rock Hotel Cancun, responded to this review, January 8, 2013
Hi Diego A, thank you for your review its great hearing that you have been here with us throughout the process and found our resort new look and facilities awesome! You are truly a rockstar!! Thanks again and keep on rocking!!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
guayaquil
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed January 3, 2013

We went on the Grand Opening Weekend and the Hotel was amazing. The hotel was fully booked even so the service was personal, fast, simply great. 24 hour room service all included.
The hotel has great vibe, the pool with music and bars.
I strongly recommend this hotel.
The opening party was with FloRida and they set up a huge tent for it, it was awesome.

Room Tip: room with ocean view are the best. if you go with family choose a double room that come with 2 full...
See more room tips
  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alejandro M, Customer Service Manager at Hard Rock Hotel Cancun, responded to this review, January 8, 2013
Hi traveler100100080, it is nice to hear that you were part of our Grand Opening celebrations, and that you found it awesome. Many thanks from the crew at the Hard Rock Hotel Cancun
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Coral Gables, Florida
1 review
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed January 2, 2013

we were at hard rock Cancun during our Christmas vacation and let me say that even though the hotel was completely full we had a great time and we had great service. the hotel never felt crowded and there was enough pool chairs for us to lounge. the rooms and food were great!!!

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alejandro M, Customer Service Manager at Hard Rock Hotel Cancun, responded to this review, January 8, 2013
Hola elizabeth I, thanks for the shorts and sweet review, we are glad you have a blast here with us, we look forward to see you again at your favorite spot Hard Rock Hotel Cancun
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Colorado Springs, Colorado
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed January 2, 2013

I will start this review by saying that I did not want to come to the hard rock cancun, we knew this resort was just opened and have been reading many bad reviews from members (we are members). However my 18 years old gave us an ultimatum, "its hard rock cancun or I am spending new years with my friends". So we gave in. I am soo happy we did, I still saw familiar faces from past trips, saw some fellow members who were having a great time. the hotel is so much better, its cleaner, it has a funner vibe, the food is much better, and the pool is completely renovated! Highly recommend this hotel

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alejandro M, Customer Service Manager at Hard Rock Hotel Cancun, responded to this review, January 8, 2013
Hola Alina H, thank you so much for your review, we are very happy that you decided to come and see for yourself that we do our best to please our dear members and all of our guests, loved hearing that you like our new and renovated facilities and improvements, thanks again for recommending us and we hope to see you again soon and roll out the red carpet for you at the Hard Rock Hotel Cancun.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta, Georgia
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 2, 2013

hard rock hotel cancun is an amazing. the staff is great!!! they bend over backwards to please you. check in-check out was a breeze. I personally love the rock memorabilia around the hotel, being such a fan of the Beatles I was overjoyed when I saw in a table an accounting log of their music sales!! I could not believe it!!!! the rooms are very nice, spacious, and clean. By spacious I mean, jacuzzi, double sink, huge balcony, very nice closet, big shower, working desk, marble floors...and I stayed in deluxe room (cheaper one). will be coming back soon!!!

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alejandro M, Customer Service Manager at Hard Rock Hotel Cancun, responded to this review, January 8, 2013
Hola Hilary J, thanks for your comments! We love when our dear rockers find a unique piece of memorabilia from their favorite rockstars!! We look forward to welcome you again and roll out the red carpet for you in your next visit to your favorite stage Hard Rock Hotel Cancun.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Prices are for 1 room, 2 adults
Price Your Stay

Been to Hard Rock Hotel Cancun? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hard Rock Hotel Cancun

Address: Boulevard Kukulcan Km 14.5, Cancun 77500, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#13 Spa Hotel in Cancun
#17 Luxury Hotel in Cancun
#17 Top resorts Hotel in Cancun
#18 On the Beach Hotel in Cancun
#18 Business Hotel in Cancun
#21 Family Hotel in Cancun
#22 Romantic Hotel in Cancun
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Hard Rock Hotel Cancun 4.5*
Number of rooms: 598
Official Description (provided by the hotel):
After a complete rockin’ renovation, Cancun Palace debuted as the all-inclusive Hard Rock Hotel Cancun in October 2012. Featuring enhanced, new facilities and guestrooms and located in the heart of Cancun's hotel zone, Hard Rock Hotel Cancun boasts unmatched, all-inclusive luxury accommodations including in-room double Jacuzzis, fine dining, top-shelf drinks, 24-hour room service, live entertainment and more. The beachfront property also features Hard Rock's signature Rock Star Suite and showcases an extensive collection of authentic memorabilia from international and local music artists, while incorporating diverse music genres throughout. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Caribbean Online Mgt Corp., Expedia, Travelocity, Booking.com, BookIt.com, Sabre Hospitality Solutions, Orbitz, getaroom.com, Despegar.com, Hotels.com, TripOnline SA, Odigeo and Jetsetter so you can book your Hard Rock Hotel Cancun reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Cancun Palace Hotel Cancun
Cancun Palace Resort
Palace Hotel Cancun
Cancun Palace Cancun

Owners: What's your side of the story?

If you own or manage Hard Rock Hotel Cancun, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.