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Hard Rock Hotel Cancun: Traveler Reviews

4.0 of 5
Boulevard Kukulcan Km 14.5, Cancun 77500, Mexico
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Hard Rock Hotel Cancun
Ranked #25 of 171 hotels in Cancun
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534 reviews from our community

Traveler rating
    328
    123
    51
    18
    14
See reviews for
Families
170
 
Couples
182
 
Solo
4
 
Business
27
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Ontario
2 reviews
Reviews in 2 cities Reviews in 2 cities
11 helpful votes 11 helpful votes
“Hard Rock Hotel "Cancun"”
5 of 5 stars Reviewed January 5, 2013

A very memorable holiday for us "Loren, Kim, Courtney, Cassidy, Kyla" this Christmas!!! Hotel was incredible, beach was spectacular, tequila unforgettable!!! Jacob our butler on the 12th floor was always there to help us out and made us feel welcomed and cared for daily!!!

Room Tip: 12th floor rocked. View was incredible!!!!
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  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 9
Ask KimberlyMarie about Hard Rock Hotel Cancun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alejandro M, Customer Service Manager at Hard Rock Hotel Cancun, responded to this review
January 8, 2013
Hola KimberlyMarie, thanks for the sweet review we are thrilled to hear that you have a blast this holidays. We look forward to see you all again at Hard Rock Hotel Cancun.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Jose, California
1 review
6 helpful votes 6 helpful votes
“fun for all!”
5 of 5 stars Reviewed January 4, 2013

We recently got back from our trip to Hard Rock Cancun. they offer many activities for the family, my kids loved the kids club, its branded with barney and friends so in the afternoon they offer activities with the characters; they also offer a show which is very good choreographed! The food was great, our favorite was the japanese restaurant but the mexican was great also. the mayan coffee is a must!! the rooms very nice--cool decor but comfortable-- i find that sometimes the beauty of the room decor gets in the way of comfort, not at hard rock, the rooms are A+. service was absolutely great! it was great everywhere but specially in the restaurants. Cant wait to go back to paradise!!

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
Ask RBrady_13 about Hard Rock Hotel Cancun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alejandro M, Customer Service Manager at Hard Rock Hotel Cancun, responded to this review
January 8, 2013
Hola RBrady_13, thank you so much for your comments, we are thrilled that your little ones loved the Little Big Club show and that our décor is as well appreciated by our dear guests, it has been designed to look and feel good! We will be waiting for you here at your favorite stage the Hard Rock Hotel Cancun.
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key bis
1 review
6 helpful votes 6 helpful votes
“3rd time its a charm!!”
5 of 5 stars Reviewed January 4, 2013

This was our third time visiting the hard rock cancun and everytime it gets better. our first visit was when it was cancun palace, then we went in october while the rebranding was taking place and now for our christmas break and by far it was the best of the 3!!! The food was delicious and the service even better, the grounds are immaculate. The resort is 100% ready and it offers lots of activities to keep everyone entertained!

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
Ask Diego A about Hard Rock Hotel Cancun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alejandro M, Customer Service Manager at Hard Rock Hotel Cancun, responded to this review
January 8, 2013
Hi Diego A, thank you for your review its great hearing that you have been here with us throughout the process and found our resort new look and facilities awesome! You are truly a rockstar!! Thanks again and keep on rocking!!
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guayaquil
2 reviews
5 helpful votes 5 helpful votes
“Amazing”
5 of 5 stars Reviewed January 3, 2013

We went on the Grand Opening Weekend and the Hotel was amazing. The hotel was fully booked even so the service was personal, fast, simply great. 24 hour room service all included.
The hotel has great vibe, the pool with music and bars.
I strongly recommend this hotel.
The opening party was with FloRida and they set up a huge tent for it, it was awesome.

Room Tip: room with ocean view are the best. if you go with family choose a double room that come with 2 full...
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  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
Ask traveler100100080 about Hard Rock Hotel Cancun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alejandro M, Customer Service Manager at Hard Rock Hotel Cancun, responded to this review
January 8, 2013
Hi traveler100100080, it is nice to hear that you were part of our Grand Opening celebrations, and that you found it awesome. Many thanks from the crew at the Hard Rock Hotel Cancun
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Coral Gables, Florida
1 review
6 helpful votes 6 helpful votes
“100% occupancy-100% service”
5 of 5 stars Reviewed January 2, 2013

we were at hard rock Cancun during our Christmas vacation and let me say that even though the hotel was completely full we had a great time and we had great service. the hotel never felt crowded and there was enough pool chairs for us to lounge. the rooms and food were great!!!

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
Ask elizabeth i about Hard Rock Hotel Cancun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alejandro M, Customer Service Manager at Hard Rock Hotel Cancun, responded to this review
January 8, 2013
Hola elizabeth I, thanks for the shorts and sweet review, we are glad you have a blast here with us, we look forward to see you again at your favorite spot Hard Rock Hotel Cancun
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hard Rock Hotel Cancun

Also Known As:
Cancun Palace Hotel Cancun
Cancun Palace
Cancun Palace Hotel
Cancun Palace Resort
Palace Hotel Cancun
Cancun Palace Cancun
Address: Boulevard Kukulcan Km 14.5, Cancun 77500, Mexico
Phone Number:
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar/Lounge Beach Business Center Fitness Center Free Breakfast Free High-Speed Internet Free Parking Kids Activities Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#19 Top resorts Hotels in Cancun
#19 Luxury Hotels in Cancun
#23 On the Beach Hotels in Cancun
#24 Family Hotels in Cancun
Price Range: $$$$
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
After a complete rockin’ renovation, Cancun Palace debuted as the all-inclusive Hard Rock Hotel Cancun in October 2012. Featuring enhanced, new facilities and guestrooms and located in the heart of Cancun's hotel zone, Hard Rock Hotel Cancun boasts unmatched, all-inclusive luxury accommodations including in-room double Jacuzzis, fine dining, top-shelf drinks, 24-hour room service, live entertainment and more. The beachfront property also features Hard Rock's signature Rock Star Suite and showcases an extensive collection of authentic memorabilia from international and local music artists, while incorporating diverse music genres throughout. ... more   less 
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Hard Rock Hotel Cancun
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