My family stayed at the Hard Rock in mid-December to celebrate a milestone birthday for my wife. The resort is very clean, modern and has a significant amount of memorabilia (which the kids thought was cool). My wife and I have been to Cancun/Riviera Maya roughly a dozen times over the past several years. The Hard Rock compared very favorably in terms of cost, distance from the airport, pool, beach and staff. The only thing that would keep me away is the noise. Like many other hotel zone options, you have to contend with other guests who like to announce their return from Coco Bongo at 4 am. The week we were there the resort had 40+ kids from South America who made it their mission to scream in the halls from 11pm to 4am. The management needs to control this type of nonsense.
Pros: Food was very good and stacked up well against the Secrets or Excellence resorts. Pool area is very nice and entertainment staff was not overbearing. Location is great--next to JW Marriott and the new Secrets. Resort credits were easy to use on jewelry, excursions, etc. Staff was very friendly and accommodating. Room was clean and modern. They have done a nice job restoring beaches.
Tips: Bring ear plugs (just in case); bring a bunch of $1 bills to tip the staff-- they work hard and don't make much money; bring an insulated mug to keep your cerveza cool in the hot sun; the sub and snorkle trip from Aqua World was worth the $80 in resort credit.
Overall we were very happy with the Hard Rock and would may stay there again in the spring.
- Official Description (provided by the hotel):
- After a complete rockin’ renovation, Cancun Palace debuted as the all-inclusive Hard Rock Hotel Cancun in October 2012. Featuring enhanced, new facilities and guestrooms and located in the heart of Cancun's hotel zone, Hard Rock Hotel Cancun boasts unmatched, all-inclusive luxury accommodations including in-room double Jacuzzis, fine dining, top-shelf drinks, 24-hour room service, live entertainment and more. The beachfront property also features Hard Rock's signature Rock Star Suite and showcases an extensive collection of authentic memorabilia from international and local music artists, while incorporating diverse music genres throughout. ... more less
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- Also Known As:
- Cancun Palace Hotel Cancun
- Cancun Palace Resort
- Palace Hotel Cancun
- Cancun Palace Cancun