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“Unique Beach Vacation Experience!” 5 of 5 stars
Review of Hard Rock Hotel Cancun

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Hard Rock Hotel Cancun
4.5 of 5 Resort (All-Inclusive)   |   Boulevard Kukulcan Km 14.5, Cancun 77500, Mexico   |  
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Special Price
35% OFF + $1,800 CREDIT
Ranked #26 of 172 hotels in Cancun
Chicago, Illinois
2 reviews
7 helpful votes 7 helpful votes
“Unique Beach Vacation Experience!”
5 of 5 stars Reviewed November 16, 2012

I typically do not take the time to write reviews of the hotels I stay at, but I had to share my recent experience at the Hard Rock Hotel Cancun as the experience far exceeded my expectations.

We arrived in Cancun around 1pm and had arranged for a private transfer to the resort. This is something I would highly recommend as you do not have to wait for others to arrive. So within 20 minutes of reaching the driver we were at the entrance to the Hard Rock Cancun.

We were greeted by incredibly friendly staff who took our luggage and escorted us inside to the front desk. I was a bit nervous that we would not be given a room since we were there an hour and a half before check-in, but this was no problem--they had our room ready for us! We got checked in and went to our room and our luggage was brought up within minutes of stepping foot in the door. The bellman explained everything in the room to us--showing us the liquor dispensor, mini-bar, bathrobe, slippers, safety deposit box, and more. He also explained and showed me the instructions to make FREE calls back to the USA (Canada and Mexico too, which I didn’t use) as well as FREE wireless internet. I have to say that being able to call home for free was something I had read, but did not understand the value of. It was great to be able to call home and check-in on the pets! I also used the free wi-fi on my Iphone constantly!

On day one we stopped by the Little Big Club to get information for dropping off our 2 children the following day. We were thrilled to learn that we would be able to start off the trip the next morning with a special breakfast with Barney, Angelina Balerina, Thomas the Train, and Bob the Builder. Our daughter is especially found of Angelina so I knew this would be perfect for her!

We also went to the lobby to look into using our Resort Credit (we received $1500 to spend during our trip since we were staying for 5 nights). We easily made reservations for the following items: couples massage, Premium Dolphin Swim and the Romantic Dinner. This easily would have cost us an additional $1000 plus dollars had we not been given this resort credit! A FANTASTIC deal!

Our family has been to quite a few high-end all inclusive resorts with good food, but the food at the Hard Rock Hotel Cancun was a BIG surprise to us. We found the food to be the best we have had at any all inclusive resort EVER and better than most restaurants we dine at frequently back in Chicago! We ate at the following restaurants and would recommend all of them: Zen (Asian), Ipanema (Brazilian Steakhouse), The Market (buffet), Frida (Mexican with outdoor seating), and Ciao (italian). Our personal favorite was Ipanema, but our kids would argue and say Zen (they love tepenyaki tables).

We absolutely loved the pool area and it was perfect for our family. It has a great swim-up bar, zero entry for the kids, and there is no shortage of pool chairs. We never had to worry about finding chairs together. This is rare to find at all inclusive resorts so it was a very pleasant surprise to us! The beach was great as well--beautiful white sand and turquoise water! We spent half the time at the beach and half at the pool--both of which had great waitstaff service for food and drinks.

Overall we found the Hard Rock Hotel Cancun to be TOP NOTCH all-inclusive resort with a very unique rock and roll twist. This is definitely something that has been needed in the all inclusive market as every other all inclusive brand we have been to seems pretty much the same. Everywhere you turn at the Hard Rock Hotel Cancun there is something new and different! Mix that rock and roll uniqueness with amazing facilities, great food, outstanding service and you have a winning combination! I would recommend this resort to everyone (and I already have). We have already decided that next year we are going to go to the Hard Rock Hotel Vallarta (a sister property to the Hard Rock Hotel Cancun)!

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alejandro M, Customer Service Manager at Hard Rock Hotel Cancun, responded to this review, November 19, 2012
Hola Beach4EverChicago, first of all, We would like to thank you for taking the time to share your comments with us and all the future visitors, we truly appreciate your review and love to hear that you found our facilities and restaurants top notch! And what to say about the little ones having fun at The Little Big Club, we are glad that your daughter liked the show with Barney, Thomas the Train, and Bob the Builder and especially with Angelina Ballerina. It is fantastic that you will visit the Hard Rock Hotel Vallarta we know you will love it too.
We look forward to welcome you again and make your vacations an unforgettable experience!
LOVE ALL SERVE ALL
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Riverside, California
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed November 16, 2012

My family and I traveled to Cancun, Mexico for the Hard Rock Cafe Grand Opening Event. We had an amazing experience. The hotel is amazing, the service was super good. During the week I met the manager Enrique Paz. Enrique Paz is very professional, hardworking, and responsible manager. The service he provided to all the people and especially to my family was amazing.
I am already planning my vacation to return to Hard Rock Hotel Cancun. Excellent job Enrique Paz and all your personnel.

Room Tip: Ocean view are the best
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  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alejandro M, Customer Service Manager at Hard Rock Hotel Cancun, responded to this review, November 19, 2012
Hola Valentin G, Thank you very much for your kind comments, we do our best to provide our dear guests with an exceptional service and we are really glad to know we accomplished our goal. We will be more than happy to welcome you and your family again soon here to the Hard Rock Hotel Cancun
TAKE TIME TO BE KIND
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1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed November 15, 2012 via mobile

Perfect for a vacation getaway. Came in a big group some stayed elsewhere, and let me tell you they were jealous,and said they would stay here next time. Everyone was super nice which is always a plus. Room accommodations worked well for us had an overall great experience here would totally recommend it to all my friends and family.

  • Stayed October 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alejandro M, Customer Service Manager at Hard Rock Hotel Cancun, responded to this review, November 19, 2012
Hola Luvvacaciones, what a great review, we love hearing that you came in with a big group of friends and they all wished have stayed at the Hard Rock Hotel Cancun with you, is the best compliment. Keep rocking! Hope to see you all soon and give you the Rockstar experience!
LOVE ALL SERVE ALL
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1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed November 15, 2012 via mobile

We had an awesome time! Everything was just beautiful and clean! We felt safe the whole time!!! Everything was just amazing! The food was so delicious! The friendliness and constant helpfulness of the staff made us feel right at home... But better!!! Customer service in general was just unbeat!!

  • Stayed September 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alejandro M, Customer Service Manager at Hard Rock Hotel Cancun, responded to this review, November 19, 2012
Hi, 1funrn, thank you for the short and nice review, we are glad that you felt always safe and at home, the staff will love to hear that you thought their service made you feel at home, you are a Rockstar!
ALL IS ONE
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1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed November 15, 2012 via mobile

Excellent, excellent stablishment. My family and I had the best time ever! The level of commitment from all your staff I have never experience before anywhere else that I have stayed. Such prompt response to any of my needs and those of my family from the minute we checked in to the minute we checked out. Thank you for the best time ever.

  • Stayed October 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alejandro M, Customer Service Manager at Hard Rock Hotel Cancun, responded to this review, November 19, 2012
"Hello 702ZIN, thank you for sharing your experience and for your great comments, we hope to see you soon again here at Hard Rock Hotel Cancun.
TAKE TIME TO BE KIND
"
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Las Vegas, Nevada
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed November 15, 2012

if i have something to say about cancun would be the Hard Rock, what a place and great service, it just enhances the whole experience, not the first hard rock i stay at, neither the last. we are already planing our pretty soon vacations there again. Thank you hard rock ppl you guys rock!

  • Stayed June 2012, traveled with friends
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alejandro M, Customer Service Manager at Hard Rock Hotel Cancun, responded to this review, November 19, 2012
Hola Eddiegbp, thanks for your review! We are getting ready to welcome you again, and we say: for those about to rock, we salute you!!
ALL IS ONE.
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Las Vegas
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed November 14, 2012

My best friend and I attended Hard Rock Cancun Grand Opening Event in mid-October and had THE time of our lives! The Pinktober Fashion Show was unique and entertaining, and by far our favorite aspect of the grand opening event. We loved the Goo-Goo Dolls performance and Flo-Rida was a blast.
Our stay was a constant celebration and we felt so lucky to be apart of it all.
Definitely a trip we will NEVER forget!

  • Stayed October 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alejandro M, Customer Service Manager at Hard Rock Hotel Cancun, responded to this review, November 19, 2012
Hi Sarah D, thank you for your review, we love having you here for the grand opening and we love hearing that your trip was a constant celebration, this is what we want our dear rockers to say! Keep on rocking!
SAVE THE PLANET
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Additional Information about Hard Rock Hotel Cancun

Address: Boulevard Kukulcan Km 14.5, Cancun 77500, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#16 Spa Hotel in Cancun
#18 Business Hotel in Cancun
#22 Romantic Hotel in Cancun
#22 Family Hotel in Cancun
#23 Luxury Hotel in Cancun
#23 Top resorts Hotel in Cancun
#25 On the Beach Hotel in Cancun
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Hard Rock Hotel Cancun 4.5*
Official Description (provided by the hotel):
After a complete rockin’ renovation, Cancun Palace debuted as the all-inclusive Hard Rock Hotel Cancun in October 2012. Featuring enhanced, new facilities and guestrooms and located in the heart of Cancun's hotel zone, Hard Rock Hotel Cancun boasts unmatched, all-inclusive luxury accommodations including in-room double Jacuzzis, fine dining, top-shelf drinks, 24-hour room service, live entertainment and more. The beachfront property also features Hard Rock's signature Rock Star Suite and showcases an extensive collection of authentic memorabilia from international and local music artists, while incorporating diverse music genres throughout. ... more   less 
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Also Known As:
Cancun Palace Hotel Cancun
Cancun Palace Resort
Palace Hotel Cancun
Cancun Palace Cancun

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