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Hard Rock Hotel Cancun: Traveler Reviews

4.0 of 5
Boulevard Kukulcan Km 14.5, Cancun 77500, Mexico
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Hard Rock Hotel Cancun
Ranked #25 of 171 hotels in Cancun
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534 reviews from our community

Traveler rating
    328
    123
    51
    18
    14
See reviews for
Families
170
 
Couples
182
 
Solo
4
 
Business
27
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
1 review
3 helpful votes 3 helpful votes
“An Amazing experience!”
5 of 5 stars Reviewed November 15, 2012 via mobile

We had an awesome time! Everything was just beautiful and clean! We felt safe the whole time!!! Everything was just amazing! The food was so delicious! The friendliness and constant helpfulness of the staff made us feel right at home... But better!!! Customer service in general was just unbeat!!

  • Stayed September 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
Ask 1funrn about Hard Rock Hotel Cancun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alejandro M, Customer Service Manager at Hard Rock Hotel Cancun, responded to this review
November 19, 2012
Hi, 1funrn, thank you for the short and nice review, we are glad that you felt always safe and at home, the staff will love to hear that you thought their service made you feel at home, you are a Rockstar!
ALL IS ONE
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1 review
3 helpful votes 3 helpful votes
“Best experience ever!!”
5 of 5 stars Reviewed November 15, 2012 via mobile

Excellent, excellent stablishment. My family and I had the best time ever! The level of commitment from all your staff I have never experience before anywhere else that I have stayed. Such prompt response to any of my needs and those of my family from the minute we checked in to the minute we checked out. Thank you for the best time ever.

  • Stayed October 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
Ask 702ZIN about Hard Rock Hotel Cancun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alejandro M, Customer Service Manager at Hard Rock Hotel Cancun, responded to this review
November 19, 2012
"Hello 702ZIN, thank you for sharing your experience and for your great comments, we hope to see you soon again here at Hard Rock Hotel Cancun.
TAKE TIME TO BE KIND
"
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Las Vegas, Nevada
1 review
3 helpful votes 3 helpful votes
“What a trip!!!”
5 of 5 stars Reviewed November 15, 2012

if i have something to say about cancun would be the Hard Rock, what a place and great service, it just enhances the whole experience, not the first hard rock i stay at, neither the last. we are already planing our pretty soon vacations there again. Thank you hard rock ppl you guys rock!

  • Stayed June 2012, traveled with friends
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
Ask Eddiegbp about Hard Rock Hotel Cancun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alejandro M, Customer Service Manager at Hard Rock Hotel Cancun, responded to this review
November 19, 2012
Hola Eddiegbp, thanks for your review! We are getting ready to welcome you again, and we say: for those about to rock, we salute you!!
ALL IS ONE.
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Las Vegas
1 review
3 helpful votes 3 helpful votes
“Such an amazing experience”
5 of 5 stars Reviewed November 14, 2012

My best friend and I attended Hard Rock Cancun Grand Opening Event in mid-October and had THE time of our lives! The Pinktober Fashion Show was unique and entertaining, and by far our favorite aspect of the grand opening event. We loved the Goo-Goo Dolls performance and Flo-Rida was a blast.
Our stay was a constant celebration and we felt so lucky to be apart of it all.
Definitely a trip we will NEVER forget!

  • Stayed October 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
Ask Sarah D about Hard Rock Hotel Cancun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alejandro M, Customer Service Manager at Hard Rock Hotel Cancun, responded to this review
November 19, 2012
Hi Sarah D, thank you for your review, we love having you here for the grand opening and we love hearing that your trip was a constant celebration, this is what we want our dear rockers to say! Keep on rocking!
SAVE THE PLANET
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Matthews, North Carolina
2 reviews
4 helpful votes 4 helpful votes
“Great Anniversary Vacation!”
5 of 5 stars Reviewed November 14, 2012

My husband Keith and I traveled to HR Cancun the first week of November for our anniversary. What a blast! We had a great room, 10th floor, beautiful ocean view every morning. One of the more touching moments was viewing the "Day of the Dead" memorials that the staff members created in remembrance of their loved ones. Very personal and thankful they shared this special day with us.
Food was excellent, especially the Brazilian restaurant, ate there 3 times.
We concur with the other reviewers about Carlos at the pool bar, he is awesome and knows how to pour a great drink. Evelio and Ele are more great bartenders, very attentive. Whatever you do, make sure you eat a cheeseburger cooked by Jairo, WOW is all we can say!!
Spa services were great. I will return to HR Cancun specifically to get a manicure and pedicure from Esmeralda, best ever.
We met a lot of really nice people, working at the resort as well as fellow vacationers. GREAT TRIP, thanks! Keith and Jennifer Colson

Stayed November 2012, traveled as a couple
Was this review helpful? Yes 4
Ask JenniferZiccardi about Hard Rock Hotel Cancun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alejandro M, Customer Service Manager at Hard Rock Hotel Cancun, responded to this review
November 19, 2012
Hi, JenniferZiccardi, we are speechless; it is very encouraging to hear that the service from our staff makes the difference and even more when our dear guests gives us this kind of feedback, we are passing your comments to the entire crew, they will definitely appreciate them. We hope to see you soon again here at Hard Rock Hotel Cancun. LOVE ALL SERVE ALL
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Additional Information about Hard Rock Hotel Cancun

Also Known As:
Cancun Palace Hotel Cancun
Cancun Palace
Cancun Palace Hotel
Cancun Palace Resort
Palace Hotel Cancun
Cancun Palace Cancun
Address: Boulevard Kukulcan Km 14.5, Cancun 77500, Mexico
Phone Number:
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar/Lounge Beach Business Center Fitness Center Free Breakfast Free High-Speed Internet Free Parking Kids Activities Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#19 Top resorts Hotels in Cancun
#19 Luxury Hotels in Cancun
#23 On the Beach Hotels in Cancun
#24 Family Hotels in Cancun
Price Range: $$$$
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
After a complete rockin’ renovation, Cancun Palace debuted as the all-inclusive Hard Rock Hotel Cancun in October 2012. Featuring enhanced, new facilities and guestrooms and located in the heart of Cancun's hotel zone, Hard Rock Hotel Cancun boasts unmatched, all-inclusive luxury accommodations including in-room double Jacuzzis, fine dining, top-shelf drinks, 24-hour room service, live entertainment and more. The beachfront property also features Hard Rock's signature Rock Star Suite and showcases an extensive collection of authentic memorabilia from international and local music artists, while incorporating diverse music genres throughout. ... more   less 
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Hard Rock Hotel Cancun
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