My husband Keith and I traveled to HR Cancun the first week of November for our anniversary. What a blast! We had a great room, 10th floor, beautiful ocean view every morning. One of the more touching moments was viewing the "Day of the Dead" memorials that the staff members created in remembrance of their loved ones. Very personal and thankful they shared this special day with us.
Food was excellent, especially the Brazilian restaurant, ate there 3 times.
We concur with the other reviewers about Carlos at the pool bar, he is awesome and knows how to pour a great drink. Evelio and Ele are more great bartenders, very attentive. Whatever you do, make sure you eat a cheeseburger cooked by Jairo, WOW is all we can say!!
Spa services were great. I will return to HR Cancun specifically to get a manicure and pedicure from Esmeralda, best ever.
We met a lot of really nice people, working at the resort as well as fellow vacationers. GREAT TRIP, thanks! Keith and Jennifer Colson

This was my first time ever visiting Cancun and Hard Rock did not disappoint. My husband and I wanted a week vacation away from home and everything from checking in to the on-site restaurants were amazing. Great quality of food and wonderful variety of cuisines to pick from. The best part was that this Hard Rock is all-inclusive! Not once did we carry our wallets us. Amazing trip, I'm sure I'll be back soon with the kids!

we stayed 18 days, we are owners of a 90 unit hotel in US. the staff was unbelievable, gracious, informative and so attentive. we got out of the ocean and Martha Pech was there with refreshments and a smile that was so sincere and natural. Every day! Look her up when you get here. Oh and Carlos and Jairo at the swim up bar, Carlos is funny, inviting, and fast. Jairo made the best burgers and was so charming , he reminds me of santa... giving with a want to fullfill your best of dreams. And they all did. I was the rock star thanks to them. And because of the staff and Ricardo the entertainment hunk I will not stay anywhere else, EVER! Hat off to Hard Rock it does'nt get any better that this. BTW this is the 5th time in Mexico at an all inclusive. Didnt mention the room was fabulous, HK awsome, and the attention we recievedfrom our conciere's JJ and Jacob. They Rock !!! It all Rocks!! back to reality, boo-hoo

My best friend and I stayed at the Hard Rock from Nov. 2-Nov.9. We chose the Hard Rock because we were looking to have a fun, party of a vacation. We found the reception upon arrival quick and easy but did not like having so much information thrust upon us regarding how to book tours, how to use our credit and especially the push to get us to do an ownership tour. However, once we declined our representative left us alone which we appreciated. Our room was really nice and clean and had plenty of space for two girls to store all of our clothes and shoes! We loved the pool and met a lot of people around the deck, at the swim up bar and in the pool. The food was very good, the buffet had a lot of variety, the Italian restaurant Ciao was delicious and I also liked the Mexican restaurant as well. All of the staff were very friendly and wherever we went there was someone who knew us by name and had whatever we needed ready to go. Specifically, Carlos at the swim-up bar, Jairo at the grill (he made us custom made sandwiches one day and then we just had to give him a nod and he would start making them for us every day after), Emmanuel and Jose at the Lobby Bar prepared all sorts of cool drinks for us to try and had us laughing constantly. Angel at the Ipanema bar and Joss the manager also made certain that we were taken care of. However, hands down the reason we loved the Hard Rock so much was because of the Entertainment Staff. They were awesome! They were funny, fun and very personable. They gave us a lot of great advice on where to go in the city on which nights and even organized for a group to go from the hotel to a certain club so that we would have table service, etc. As two single girls that was also a bonus because we were able to meet other people from the hotel and travel in a group. But seriously, Kevin (Monster), Alfonso (Poncho), Tony (Panda), Mau, Andy and Ricky were so fun and had us laughing every day-we loved them! All of the activities and contests they ran were very fun, and water aerobics was nothing like you see at the local YMCA. They also danced daily which was an added treat for the ladies! Also the entertainment staff played good music when they were out by the pool-any other time the music was a little lame (a complaint I also have about the lobby bar at night-played 80s music constantly) which surprised me as I felt there would be a more mix of good music throughout the ages. Being we were at the Hard Rock we expected there to be party music everywhere all the time and that was not the case which made us appreciate the outside pool music by the boys even more. Overall the hotel was very clean, the decor was modern and on trend and the curb appeal was beautiful! We are planning on going back in March to relive our awesome November experience!