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“Loud music, No peace..” 3 of 5 stars
Review of Hard Rock Hotel Cancun

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Hard Rock Hotel Cancun
4.5 of 5 Resort (All-Inclusive)   |   Boulevard Kukulcan Km 14.5, Cancun 77500, Mexico   |  
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Ranked #16 of 179 Hotels in Cancun
durham, nc
1 review
5 helpful votes 5 helpful votes
“Loud music, No peace..”
3 of 5 stars Reviewed October 18, 2012

My first time to Cancun and I guess I needed to recalibrate my expectations. The Hard Rock Hotel is nice but it is not for someone looking for a peaceful vacation. It is definitely a hotel, so don't go here if you are looking for more of a resort ambiance. I think this may be true of Cancun in general which is more of Las Vegas in Mexico versus a resort location. The hotel itself is very nice. The food was good as well. However the loud music at the pool starts around 10 am, gets progressively louder during the day and does not end until 6pm! The hotel is small so there is no escaping the loud music. I wish they would have had a day or two in the week where you could just have some peace and queit. The staff is very friendly. But there is really not much to do at the hotel other than listen to loud music at the pool. There are no outside bars outside of the bars within the pool. At night, they only have the lobby bar which is nothing more than a hotel bar. I am a Premier member and honestly I was not granted any additional priviledges than anyone else other than a free room upgrade and being able to sit in the nice chairs on the beach. That's not worth the membership fees. The massage at the spa was great, but that was it about the spa. There is nothing to it. Just a bunch of massage rooms and manicure chairs overlookng the beach. No hot tub, water circuit, or steam room. Get your massage and they escort you out. No where to relax and wind down after your massage. We had an overall good stay but I will not be visiting again. Nothing remarkably special about this place.

  • Stayed October 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alejandro M, Customer Service Manager at Hard Rock Hotel Cancun, responded to this review, October 19, 2012
Hello Christie E, We are glad that you had a good trip overall. We would like to thank you for your review, as it will provide us with the opportunity to address some of your concerns, we understand that the music could have been loud for you as you wanted to relax and have a quiet vacation, we are sharing your concerns with our Vibe Manager so it does not disrupt our dear guest that want to relax during their vacations.
We hope to have the opportunity to welcome you back to our beautiful hotel to change any misperceptions that you may have from us, and provide you with the Rock Star experience that you truly deserve. LOVE ALL SERVE ALL.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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3,822 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Additional Information about Hard Rock Hotel Cancun

Address: Boulevard Kukulcan Km 14.5, Cancun 77500, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Spa Hotel in Cancun
#15 On the Beach Hotel in Cancun
#15 Top resorts Hotel in Cancun
#15 Luxury Hotel in Cancun
#18 Business Hotel in Cancun
#21 Family Hotel in Cancun
#22 Romantic Hotel in Cancun
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Hard Rock Hotel Cancun 4.5*
Number of rooms: 598
Official Description (provided by the hotel):
After a complete rockin’ renovation, Cancun Palace debuted as the all-inclusive Hard Rock Hotel Cancun in October 2012. Featuring enhanced, new facilities and guestrooms and located in the heart of Cancun's hotel zone, Hard Rock Hotel Cancun boasts unmatched, all-inclusive luxury accommodations including in-room double Jacuzzis, fine dining, top-shelf drinks, 24-hour room service, live entertainment and more. The beachfront property also features Hard Rock's signature Rock Star Suite and showcases an extensive collection of authentic memorabilia from international and local music artists, while incorporating diverse music genres throughout. ... more   less 
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Also Known As:
Cancun Palace Hotel Cancun
Cancun Palace Resort
Palace Hotel Cancun
Cancun Palace Cancun

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