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“Very nice resort .” 4 of 5 stars
Review of Beach Palace

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Beach Palace
4.0 of 5 Resort (All-Inclusive)   |   Boulevard Kukulcan, Km 11.5, Zona Hotelera, Cancun 77500, Mexico   |  
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Ranked #6 of 179 Hotels in Cancun
GreenLeadersGold level
Regina, Canada
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 2 cities Reviews in 2 cities
14 helpful votes 14 helpful votes
“Very nice resort .”
4 of 5 stars Reviewed February 1, 2014

We have visited this resort before and where very happy to return. The food is very good. The resort is very clean and comfortable. The service was very good. Luz Yanet at the beach and pool was excellent for service as well Oscar E in the pol bar was very good as well. This property impressed me more the second time then the first visit. My only complaint is we had the doctor visit to see our son ad I was double billed for the medication. We had paid cash upon receiving it and the hotel charged my visa as well. We haven't had any luck getting ahold of anyone at the resort to reimburse us. The doctor that visited was very good as well. had a family room which is two rooms, one with a king bed and the other with two doubles. They only face the lagoon side not ocean front unless you upgrade to a master suit,but it was nice to have more space for the kids.

  • Stayed January 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Luis O, General Manager at Beach Palace, responded to this review, February 4, 2014
Dear shamic1:
Thank You Very Much for your kind review, please contact me to see what happen with the double charge of the doctorm we will work it out.

Thanks Again

Luis Ojeda
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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3,634 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
Jacksonville, Florida
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed February 1, 2014

WE LOVE LOVE LOOOOOOOOOOOOOOOOOOOVE BEACH PALACE!!!! The best things about vacation are 1) relaxation 2) food and 3) entertainment. Beach Palace has absolutely MASTERED ALL of the above. We will never stay anywhere else when we visit Cancun!!! We have been talking about Beach Palace since we've come back to Florida to EVERYONE!! We are in love!! We stayed at the J.W. Marriott the first time we went to Cancun and although the service and resort were nice, the Marriott pales in comparison to our stay at Beach Palace. The service was absolutely IMPECCABLE-the minute you walk in they give you a fresh towel and a flower. The rooms were FABULOUS!! We toured all of the rooms so we could take videos for our friends of the different room types when they visit with us next time we go to Cancun. There is a hot tub in every room and the view, no matter where you stay (Ocean, Lagoon or Resort View), is breathtaking!! The rooms are COMPLETELY sound-proof. We tested the noise-cancellation abilities of the sliding glass door and did the same with the room's hallway door and were amazed. There is so much to do (Beach Palace is located minutes from "El Centro" where are the nightclubs are-DEF go to CocoBongo and Mandala-great dance/house/top 40 music and CocoBongo's shows are world renowned) and the food......... oooooooh the food....... I read that the food was great but you seriously have no idea.... the food is INCREDIBLE!! Not only did we eat at Beach Palace, but when we visited Isla Mujeres, we utilized our all-inclusive package to eat there too!! All of the palace resorts are included in the package including Moon Palace, Sun Palace, Beach Palace and Isla Mujeres Palace. You just walk in with your bracelet and eat as much and have as much fun as you want!! Best food, experience, VALUE..... VACATION.... we've ever had. We have visited Chicago, New York, MANY cities in Europe, Dominican Republic, South Florida and New Mexico... just to name a few. This..... by far......... has been our best vacation YET!! We will never stay anywhere else when we visit Cancun. If you don't stay at Beach Palace at least once in your life..... you seriously haven't lived!!!

  • Stayed January 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Luis O, General Manager at Beach Palace, responded to this review, February 4, 2014
Dear alcalj:
WOW not so many times I have the chance to get a review as good as this one!!! Thanks, Thanks and Thanks!!!!

I am very happy to see that we are doing a greta job to make guests dreams come true!!

I hope you coe back in a near future and we have the chance to hsot you back again.

Luis Ojeda
General Manager
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Saint Louis, Missouri
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed January 31, 2014

We stayed at Beach Palace mid Jan 2014, & had an excellent experience. We booked last minute with Jessica Pressler at Travelhaus St. Louis & were able to secure a direct flight for the next day! We were looking for a quick 4 day getaway with all inclusive amenities & a great spa. The direct flight was amazing- we were on the beach before noon. Transportation to & from airport was fast & efficient. Check in process was our only complaint. Our room was not ready & we ended up having to wait til 3pm to get to our room. We just ended up eating & drinking cocktails on the beach. Beach palace was beautiful. Great room with huge jacuzzi, however I recommend the ocean view, we had a lagoon view & it wasn't the same. Food was excellent!! The Tequila resturant/buffet was our favorite. Room service was delicious as well. The spa was great & we really enjoyed our treatments. We didn't travel with our kids for this trip, but I feel like it would be a great family resort to go back to in the future. It was overall a great experience!! We will be back !

Room Tip: Ask for ocean view, not lagoon view.
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  • Stayed January 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Luis O, General Manager at Beach Palace, responded to this review, February 4, 2014
Dear aveluz87:
Thank You Very Much for your great review, I am sorry that check inn wasn´t satisfactory and you had to wait for a while until your room was ready, however I can see that after that things went well!!

Thanks Again

Luis Ojeda
Generla Manager
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Huron, Ohio
2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed January 31, 2014

We have visited here before, and have always felt like we have come home to friends and family.
They want your trip to be everything you expected it to be. We love the pool on the roof and we have snacks and drinks while sunning. The sports bartenders Alex and Miguel Rizo are always ready with some drink suggestions or a new shot to try. They staff always give you the best service and wants you to be pleased, so you will return, like we do. Great Beach too! Jan. 22-26 2014

Room Tip: Ask for the beach front view it's the best and may cost a little more but you will enjoy it.
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  • Stayed January 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Luis O, General Manager at Beach Palace, responded to this review, February 4, 2014
Dear Denise B:
Thank You Very Much for your great review, its very good to have guests that come back year after year to the Beach Palace.
I will personaly name Alex and Miguel for the good job they are performing.

Thanks Again!!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Palm City, Florida
Senior Contributor
24 reviews 24 reviews
10 hotel reviews
Reviews in 12 cities Reviews in 12 cities
43 helpful votes 43 helpful votes
3 of 5 stars Reviewed January 31, 2014

We stayed at the Beach Palace for a week early this past November. Last May we stayed at the Sun Palace for a week. The stay at the Sun is what made us return to the Palace Resorts.
As much as I try to be a "glass half full" kind of person, I cannot say that the Beach comes anywhere near to the experience of the Sun. Granted the Sun is adults only but that is not what set it apart.
The Beach experience was mostly acceptable but just barely in some instances. Unfortunately we came across several incidents involving a lack of cleanliness....in food preparation as well as soiled linens already on the bed upon arrival.
The Sun, on the other hand was spotlessly clean in all areas and extremely well run in every aspect.
The staff in both resorts were very friendly, helpful and very attentive.
Would I go back to Palace...definitely to The Sun and may try the Moon Palace.

  • Stayed November 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Luis O, General Manager at Beach Palace, responded to this review, February 4, 2014
I am sorry about your experience with us. and as your review title says, there is no way you can compare an adult only property, with a family resort....

Luis Ojeda
General Manager
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Edmonton, Canada
1 review
4 of 5 stars Reviewed January 31, 2014

We just got back from 7 days at Beach Palace (Jan 23-30). We are a family of 4 (kids 10 and 12) and we travelled with 2 other families of 4.

We stayed at the hotel in 2012 and loved it enough to come again. We've stayed at many other resorts in cancun and this one is excellent for the price point.

As stated on many other reviews, the service is excellent. Gabriella, Luz, Dominga, Victor, and many, many others worked their butts off to make our trip absolutely wonderful.

The food is great.

All parts of the resort a super clean.

The resort is very nice and small....which means you get to know the other folks in the resort which makes the trip that much more fun.

Parts of the resort are starting to look a bit tired and could use a facelift but they work hard to keep the public areas clean and kept up.

If your thinking about it, go for it!

  • Stayed January 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Luis O, General Manager at Beach Palace, responded to this review, February 4, 2014
Dear phoebe k:
Thank You Very Much for your review, as you could see, the Beach Palace its the best choice for families and kids, I hope you come back in a near future!!

Thanks Again

Luis Ojeda
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Winnipeg, Canada
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed January 30, 2014

Stayed at Beach Palace Jan 19-26 and had a wonderful time at this resort. The biggest issue we had was at check in when they advised the resort credit can no longer be used for upgrades, we talked to Carlos who did everything possible to get us into the room we wanted including personally taking us to the room to ensure we were happy.

We were given $1500 for resort credits which we used for massages (max $300 of resort credit can be used in spa), we also used credit for chefs dinner and romantic dinner- both were great. We ended up with around $700 credit that can be used for our next trip if within next year. Never did any tours as we just wanted to relax. (There is a 16% service fee you pay when using this credit)

Had the buffet most days for breakfast and Gabrielle at the omelette station was amazing, she is such a nice friendly lady. Ordered room service 2 times for breakfast and you order in 30 min increments, it was delivered within 1 min of start time, amazing service. Lunch we would mostly eat at buffet or at the pool, there were always enough options. Tried all 3 restaurants for dinners all were great and provided enough variety.

Spent every day outside on the beach and had no issues getting chairs in the morning. Joshua took good care of us, having bingo games at the pool for us on 2 of the days. We also participated in some cocktail testing. My new favorite cocktail is the Caribbean Banana!!

In the evenings they had various entertainment such as showing a movie outside, karaoke night , Michael Jackson show etc. One night they had a couples contest in the sports bar (this was a great time and we had a lot of laughs).

This is a more quite resort if you are looking for a lot of night life entertainment you may want to look at something different, it worked out perfect for us as we wanted a relaxing vacation and we would either watch a bit of the entertainment, visit the sports bar or the roof top pool for a few drinks after dinner.

Customer service is amazing at this resort, everyone goes out of their way to help you for anything you may need from extra CHI shampoo to a big bowl of guacamole and salsa, very impressed and will definitely recommend this hotel.

Room Tip: -If you can't get an Ocean view room ask for a corner room on the Lagoon side as you will have a...
See more room tips
  • Stayed January 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Luis O, General Manager at Beach Palace, responded to this review, February 4, 2014
Dear kkorner:
I can see that Gabriela, Carlos and joshua took great care of you while you stayed at the Beach Palace.
Thank you very much for your beautiful comments about our property!!!

Luis Ojeda
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Beach Palace

Address: Boulevard Kukulcan, Km 11.5, Zona Hotelera, Cancun 77500, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Cancun
#3 Romantic Hotel in Cancun
#6 Luxury Hotel in Cancun
#6 Top resorts Hotel in Cancun
#6 On the Beach Hotel in Cancun
#7 Family Hotel in Cancun
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — Beach Palace 4*
Number of rooms: 287
Official Description (provided by the hotel):
If you are seeking a sensational family vacation resort look no further. A beautiful stretch of white sand, premier location in the heart of Cancun's hotel zone close to La Isla shopping and entertainment options, and the modern facilities of Beach Palace create the perfect combination for an unforgettable escape. ... more   less 
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Also Known As:
Beach Palace Cancun
Beach Palace Hotel Cancun
Beach Palace Resort

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