I guess my expectations were just a little too high. Indeed the vast majority of the staff is excellent. The service at the pools and beach is top notch. Food and drinks are good too. But Beach Palace certainly does not meet my definition of 5 Star.
The room. We needed to choose a lower floor because my young son does not like elevators. So our lagoon facing room really only overlooks the adjacent building and their piles of construction trash. But hey, our choice given elevator "issues" so I can't blame the hotel. The room is nice, but one day your room may be cleaned at 10 AM and the next day 5 PM. And use your breakfast door hanging card and you will never see another one replaced in your room!
The pool. Nice pool, but you will need to set your alarm for 6 AM or sooner if you want a chair. Chair hogs are out in full force, never seen anything like it! Even cruise ships don't have this bad of a chair problem. People waking up at 5 AM and reserving 10 chairs, really?
Facilities and restaurants. Facilities are great, but things seem overrun with people and very crowded. Buffet is quite crowded as are a la carte restaurants. I can understand that, but again just a little disappointed as this does not feel like what you would expect from a 5 star facility.
Overall we are having a good time, beach is beautiful and weather is great. Just need to temper my expectations and decide if Beach Palace is worthy of the premium price versus other hotels in Cancun.
- Official Description (provided by the hotel):
- If you are seeking a sensational family vacation resort look no further. A beautiful stretch of white sand, premier location in the heart of Cancun's hotel zone close to La Isla shopping and entertainment options, and the modern facilities of Beach Palace create the perfect combination for an unforgettable escape. ... more less
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- Also Known As:
- Beach Palace Cancun
- Beach Palace Hotel Cancun
- Beach Palace Resort