My wife and I went to Sun Palace for our honeymoon. The service at this place is absolutely incredible. We went to the Hilton resort for an activity we booked and the difference between the staff there and the staff at the Sun Palace was night and day. Excellent service. Their friendliness and helpfulness truly made our stay a great one.
The room (junior suite) was very nice with a good view of the ocean. Some may not appreciate the lack of privacy between the "bathroom" and the rest of the room...but as honeymooners, we didn't really care all too much. Upon arrival to our room, the bellhop explained the amenities and features of the room very clearly and professionally (mini-bar, room service, "ok to clean" button, do not disturb button, using the key card to turn on the lights, etc.) and also gave us some room tips (leaving the balcony door open will cause thin watery film to develop from the ocean water and kick the AC off). I found the bed to be a little firm, but all of that is personal preference. If you like somewhat firm mattresses, then you'll sleep like a baby. There is some noise that comes in through the hallway, but it really isn't much, and as a very light sleeper it never bothered me. Also, someone came by at 10:30 AM every day to ask if we needed our mini-fridge re-stocked.
We ordered room service for breakfast every day. They give you a menu with boxes to check that you can place on your handle (anytime before 3 AM) so you don't even have to call down to order room service. Room service for breakfast was amazing, and we recommend the Mexican style omelette.
The restaurants are all very good. We really enjoyed the sushi and fried rice at the Thai Lounge. La Trotto, the upscale dining option, had a decent dinner, though the food quality really isn't THAT much different from the other options. The desserts were very good though. Most people know about how P.F. Chang's brings out their little dummy dessert shooter display and they let you pick which one(s) you want....well here they bring out the real thing and just let you eat them all. On top of all this, the Mayan Coffee was the best I've ever had. The Steak is a good semi-buffet option with plenty of main course choices. It is also a good outdoor choice. El Alamo has the best tortilla soup you will ever eat, and they had a band that went around and played music at each table. There actually really, really good. The snack bar at the pool has great nachos and cheese as well as pretty good burgers and fries.
We used part of our hotel credit towards a romantic lobster dinner. It was supposed to be on the beach, but due to the wind (we were there right after the tropical storm came through), it was held inside at El Alamo. Our server was excellent and the meal was very good.
We went to the spa using our credit as well (we could only use $300 though). The massage was nice, though at $309 (minimum amount for 2 people, $300 of our hotel credit was used) we would not have done it if we didn't have the hotel credit. Showering or changing into your swimsuit (to enjoy the large hot tub with scented candles around it) afterward had the potential to be a little awkward, as the showers are in the open, and use the smoked glass (somewhat see-thru).
We used the hotel credit to do some activities. Booking activities at the hotel is extremely easy to do, and the guest services staff are very helpful when booking. Swimming with the Dolphins at Wet 'n Wild was a great experience. It's a very nice place, so if you have a chance to go we recommend it. The Jungle Tour (the one across the street) was very fun, although the snorkeling was a little disappointing. It was our first time snorkeling, and the reef really has no color at all, and there was only one small school of fish swimming around. The speedboat part of the tour was a blast, though. We had more fun doing that than we did snorkeling.
Unfortunately, due to the wind that week, the beach was red flagged the entire time we were there, so the water was a little too rough to swim in. The beach is very nice, however, with very fine white sand. We enjoyed the pool area, but stayed away from the activities pool. The staff would come by every few minutes or so and offer to get us a drink.
The location of the Sun Palace is very convenient to the airport (about a 15 minute drive), and there is a bus stop outside the hotel with buses coming by about every 2 minutes. They cost about 7 pesos (around 50 cents US), but some will try and rip you off for more(same for taxi drivers). If you're going to Wet 'n Wild, getting a taxi is the best option, as the only bus that goes there comes about once an hour or so. You can always haggle with the taxi drivers too.
Overall the service was excellent, the food was great, the pool was relaxing, and the activities were plentiful. I recommend this for anyone seeking an adults only all-inclusive with fantastic service and amenities.
- Official Description (provided by the hotel):
- As the first couples' only resort in Cancun, Sun Palace is the perfect retreat from the every day stress. This oasis for couples lies along the coast overlooking the turquoise Caribbean Sea. Conveniently located at just 15 minutes from the airport, this property provides service and amenities of the highest level. We invite you to enjoy this old favorite in a whole new way. A stunning coast line serves as a dramatic backdrop for this recently renovated resort featuring 252 richly appointed guestrooms. Five restaurants and three bars cater to a full range of tastes and moods. Golf enthusiasts can play all year round at the nearby Moon Spa & Golf Club which houses the only Jack Nicklaus Signature golf course in Cancun. Expert hands deliver spa services to those who seek a serene and rejuvenating experience. ... more less
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- Also Known As:
- Sun Palace Hotel Cancun
- Cancun Sun Palace