Great location, great facilities, (usually) good service from general staff (waiters, bellhops, bartenders, etc).
But Palace Resorts have one major flaw that pretty much ruined our vacation. Horrible Management.
On our first day, we were tricked into a sales pitch (we thought we were getting a tour of the resort and help planning our activities), which ruined the mood for the rest of the week. The "free" gifts didn't make us feel any better because we couldn't enjoy them fully due to lack of information. (They never told us we had 500 pesos we could use on activities until our last day, when it was too late to use them).
We missed out on other activities because, despite several hours we spent with him, Jorge and other staff never told us we had to reserve seats on the bus.
When we met with managers of two different departments to let them know about the flaws in our visit, they kept making excuses about how it was OUR fault and didn't offer much compensation other than sending cheese and wine to our rooms (at a resort were all food and drink are already included).
All in all, if we could redo this vacation, we would have a much better time since we now know how things are run around here.
But, during our first stay at Palace Resorts, we repeatedly had to learn from previous failures and waste most of our time trying to feel our way around. So for first time visitors, good luck.
- Official Description (provided by the hotel):
- As the first couples' only resort in Cancun, Sun Palace is the perfect retreat from the every day stress. This oasis for couples lies along the coast overlooking the turquoise Caribbean Sea. Conveniently located at just 15 minutes from the airport, this property provides service and amenities of the highest level. We invite you to enjoy this old favorite in a whole new way. A stunning coast line serves as a dramatic backdrop for this recently renovated resort featuring 252 richly appointed guestrooms. Five restaurants and three bars cater to a full range of tastes and moods. Golf enthusiasts can play all year round at the nearby Moon Spa & Golf Club which houses the only Jack Nicklaus Signature golf course in Cancun. Expert hands deliver spa services to those who seek a serene and rejuvenating experience. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, Cheap Tickets, Hotels.com, Despegar.com, TripOnline SA, Priceline, Odigeo, Tingo and Jetsetter so you can book your Sun Palace reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Sun Palace Hotel Cancun
- Cancun Sun Palace