We stayed at the Sun Palace from April 23 to April 30. This was our second time there. We liked it so much the first time that we brought friends this year. The four of us will be going back next year as well.
2005 was even better than 2004. The principal improvement was that they redid the lunch area and the lunch menu as well. Lunch in 2004 was the weakest meal. In 2005 it was as good as breakfast and dinner, which are themselves great. The professional entertainment was also much improved and was held outdoors every other night. It is over by 10:00pm. There are no nightclubs although you can stay late in the lobby bar after casino night, welcome night and karaoke night which are held on the nights when there is no professional entertainment. We have never experienced any noise coming from anywhere that in any way kept us up. Another new feature is the liquor dispenser on the wall in each room. Put your glass under one of the dispensers, push up and get a shot of Tequila, Rum, Spanish Brandy or Scotch. This is totally free, as it the constant refilling of the refrigerator with beer, soda and water. There is also 24 hour a day unlimited all-inclusive room service. Often before dinner, I would get a shrimp cocktail delivered to the room. Speaking of restaurants, there was a new one this year, Le Bistro, giving you four choices of where to eat dinner each night. Yes there is no Taco Bell type food and you will be disappointed if that is what you think is genuinely Mexican. However, please let me assure you there is more than enough Mexican food to go around. I had so many different types of foods that I had never seen before and which I will never see in a Tex-Mex restaurant in the states. I understand that they will be closing the resort in September for two months to do further upgrades. I can't imagine what they could do to make it better but I am anxiously awaiting finding out next year.
The comments about sewage smells, spiders, bad food, etc. are simply untrue. I should know about sewage, I run a 16 million gallon per day sewage treatment plant. If there were a sewage smell, I would have noticed it. I also run a water system that serves 50,000 people. In Cancun you can drink the water. Their water comes from deep underground wells just like in my town and is purified - not only the water from the tap but also the ice in the drinks and the water used to wash the salads. There is no brown water. I've never seen one insect in 13 days at the resort, not even a mosquito, and never heard of one person becoming ill. I also should mention that across the road from the hotel is an area where you can use a sailboat or a paddleboat, free of course. They will even give you free scuba diving lessons.
The staff is the friendliest I have ever encountered anywhere. We have traveled numerous times to Europe, the Islands and all over the US. There is no better service than at the Sun Palace. Gabriella and Italia, two of the hostesses, Arlene, one of the beach waitresses (yes they bring drinks to you on the beach all day), Martin, a bellhop and Antonio, a host, deserve special notice although that is really unfair since everyone is so attentive and helpful. I would recommend bringing a stack of dollar bills and some fives for tipping. While no tipping at all is required and while you will receive the same excellent service whether or not you tip, I feel, personally, that you should tip the even though you are at an all-inclusive resort. Only my opinion, your call. Try the Mayan coffee after dinner. It is en fuego. One night they had churros as one of the many deserts at one of the outdoor restaurants. Since my wife is half Spanish and since churros are eaten with hot chocolate in Spain, we asked if we could get some. Guess what, hot chocolate appeared in April in Cancun. That is the kind of service you will receive. By the way, the prices in the jewelry store and the gift shop at the hotel are cheaper than at the shopping malls.
The resort is immaculately clean. The tile floors in the rooms are swept and washed every day. There is a constant parade of staff sweeping the steps, doing touch up painting, etc. Hell, they even clean the beach every morning. Speaking of which, there are a few rocks that come and go each day as the tides move the sand. However, there are always good stretches of beach to swim in without worrying about any rocks.
In conclusion, this is one of the best resorts we have ever been to. Go and enjoy.
- Official Description (provided by the hotel):
- As the first couples' only resort in Cancun, Sun Palace is the perfect retreat from the every day stress. This oasis for couples lies along the coast overlooking the turquoise Caribbean Sea. Conveniently located at just 15 minutes from the airport, this property provides service and amenities of the highest level. We invite you to enjoy this old favorite in a whole new way. A stunning coast line serves as a dramatic backdrop for this recently renovated resort featuring 252 richly appointed guestrooms. Five restaurants and three bars cater to a full range of tastes and moods. Golf enthusiasts can play all year round at the nearby Moon Spa & Golf Club which houses the only Jack Nicklaus Signature golf course in Cancun. Expert hands deliver spa services to those who seek a serene and rejuvenating experience. ... more less
- Reservation Options:
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- Also Known As:
- Sun Palace Hotel Cancun
- Cancun Sun Palace