We stayed at the Sun palace from July 25th-August 1st and will definitely be back! We were greeted by the cool towels, lemonade and champagne. We chose to upgrade to the concierge level and although it had some nice perks, it is not necessary at this particular hotel (as long as you have an ocean view, though -if thats not important to you, the bay view is very pretty as well) The concierge level was appreciated when we visited other palace resorts that were a bit more hectic. We did enjoy the 25 minute massage and beach dinner that came with this, as well as the lavender aromatherapy and pillows. The upgraded Tequila and champagne they sent to our room was a nice touch as well.
This was our second visit to a Palace resort (previously went to Cancun Palace , which is now Hard Rock) We chose to return to a palace resort because of the amazing service we received on our first visit. We stayed at other resorts that were nice but the service did not compare to Palace resorts. This trip did not disappoint. If anything, the service exceeded our expectations. The breakfast buffet and lunch by the pool were amazing. We especially enjoyed the Guacamole! which I miss already! All of the restaurants were very good for dinner but my personal favorite was the tuna at the steak restaurant, which the waiter informed us was caught that day. Although I don't remember most of the waiters names, they all worked very hard at making sure everything was perfect. I have a food allergy and I was very confident they were careful in the preparation of my meals and informing me what I should stay away from.
The beach and water were amazing!!! and we observed the staff clearing the seaweed to keep it that way. the entertainment staff were all great and added to our great time. We used the resort credits for a couples massage, swimming with the dolphins, and the jungle tour which included the aqua twister, wave runner and snorkeling. Although we did not use all our credits, I feel we got our moneys worth.
We met many nice people and made some new friends. There were some obnoxious drunk loud people in the pool at times but I guess that can be anywhere.
The only other con I can think of is it can be a bit quiet at night. Would have liked some dancing and some Mexican music. We did go down for dance lessons one night that were listed but no one seemed to know what we were talking about. Didn't really affect our time, but would have been fun to do some salsa dancing! Overall we Loved the Sun Palace! and hope to return.
- Official Description (provided by the hotel):
- As the first couples' only resort in Cancun, Sun Palace is the perfect retreat from the every day stress. This oasis for couples lies along the coast overlooking the turquoise Caribbean Sea. Conveniently located at just 15 minutes from the airport, this property provides service and amenities of the highest level. We invite you to enjoy this old favorite in a whole new way. A stunning coast line serves as a dramatic backdrop for this recently renovated resort featuring 252 richly appointed guestrooms. Five restaurants and three bars cater to a full range of tastes and moods. Golf enthusiasts can play all year round at the nearby Moon Spa & Golf Club which houses the only Jack Nicklaus Signature golf course in Cancun. Expert hands deliver spa services to those who seek a serene and rejuvenating experience. ... more less
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- Also Known As:
- Sun Palace Hotel Cancun
- Cancun Sun Palace