I read a lot of reviews before deciding to leave a review for this stay. I travel extensively in my work and am lucky enough to stay in 5 star hotels globally. I can see a lot of good practices at SP and a lot of hard work going on behind the scenes. It is a beach side hotel which makes it really difficult to keep clean with people moving for beach to pool, bars, resteraunts etc but the staff here are excellent. The food in all resteraunts was a very high standard and well presented. The staff are all engaged and very attentive, especially if they know you are a tipper. Rooms were large comfortable and very clean. The beach front in Cancun is stunning, clear water and white sand, very good service (fernando).
My wife and i thoroughly enjoyed our stay and would recommend SP to anyone visiting Cancun.
Feedback. Wristband grading- im sure there is a good reason for this but i havent stayed at any other hotel where people received obviously more attentive service because they had a different coloured wrist band. To be honest there wasnt much difference between the room upgrades so im not sure it warrents such a class system in a small hotel.
As a 5 star hotel i felt i lacked a quality bar area to sit and relax at night in perhaps an outside area, we didnt use the lobby bar and i know a lot of couples went to bed early because there was no alternative , that was a dissapointment.
This brings me onto the entertainment, i get the round the pool and beach through the day with the whoop whoop crowds however at night it was very down class and poor, quiz nights, drinking games and Karaoke night after night, too much 18/30 style.
Having read a lot of the negative reviews i think a lot of people expect this hotel to be a full 5 star establishment the problem is it doesnt attract a high 5 star clientel hence the dissapointments and bad reviews at times but its a difficult balance to get right and i think Mr Winkler caters for the mass, which is reflected in SP being number 6 in trip advisor! I get the feeling true 5 star guests will be hard to please at Sun Palace.
Reception staff could do on working on their customer service skills this was the only weakness i could see in the staff area.
Visited Moon Palace for the day swam with dolphins all in our credits, photographs were expensive £75 but who couldnt leave without a reminder of a special day.
Very good hotel, excellent staff, high standard of food and pleasant atmoshpere, thank you Sun Palace.
- Official Description (provided by the hotel):
- As the first couples' only resort in Cancun, Sun Palace is the perfect retreat from the every day stress. This oasis for couples lies along the coast overlooking the turquoise Caribbean Sea. Conveniently located at just 15 minutes from the airport, this property provides service and amenities of the highest level. We invite you to enjoy this old favorite in a whole new way. A stunning coast line serves as a dramatic backdrop for this recently renovated resort featuring 252 richly appointed guestrooms. Five restaurants and three bars cater to a full range of tastes and moods. Golf enthusiasts can play all year round at the nearby Moon Spa & Golf Club which houses the only Jack Nicklaus Signature golf course in Cancun. Expert hands deliver spa services to those who seek a serene and rejuvenating experience. ... more less
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- Also Known As:
- Sun Palace Hotel Cancun
- Cancun Sun Palace