The Sun Palace was unbelievable. The service by all of the employees was amazing. They were all friendly, polite, very attentive, and very classy. All I could do was keep saying, “Gracias,” but I wish I could have returned the favor and served them like they served us. There are four restaurants: Oriental, El Alamo (Mexican), La Tratto (Italian), and The Steak restaurant outside every night, on the patio, next to the pool. We could also go to eat at all of the restaurants in the Moon Palace & Beach Palace, and we kept talking about it, but all the restaurants at the Sun Palace were so good, we never made it. The first night we were there, we had a late dinner at the Oriental. Jovanna, the manager, and William, the waiter, were terrific, and so was the head chef who came out to talk to us because my wife wanted to omit certain things on one of the menu items….so he happily created something just for her.
Another night, my wife wanted to eat at the steak restaurant outside, but I wanted Mexican, so my wife wanted me to ask them if they could serve me a Mexican meal out there. I was embarrassed as I asked, but Daniel, the manager of the Mexican restaurant, and Jose Luis, the manager who oversees all four restaurants both came to talk to us, going out of their way to help, and had my Mexican dinner served to me outside. In America, unless you’re rich, managers and head chefs of restaurants don’t come to talk to you or go out of their way to accommodate you.
We liked everything about this resort: the wonderful employees (a key ingredient to the resort’s success), the fantastic food, the beautiful rooms, the excursions, the spa, the beach, and the giant sea turtles at night. During the day, the Mexican restaurant was a breakfast buffet, and then lunch buffet, but the word “buffet” doesn’t do justice to these meals. In America, a buffet is usually not that good. These meals had endless choices of food, and everything was always fresh. For instance, if you wanted fruit, there was probably fifteen different kinds of fruit to choose from. There was always 15 to 20 different side dishes to choose from, about 10 different meats or fish to choose from, and all kinds of desserts to choose from. There was always two cooks working out at the buffet to make whatever kind of eggs, or pancakes, or meat, or fish that you wanted. The head chef of the buffet, Edgar Poot, was wonderful. He came out to talk to me many times. Mario & Manuella, the managers were also wonderful, and so were all the waiters: Pedro Pablo, Rene, & Jesus, all of them always asking if everything was alright. Gustavo, a waiter at the Italian restaurant, and Orlando, a waiter at the steak restaurant, were also both terrific. We have nothing negative to say about anybody at this resort.
There were men on the beach all day to set up your beach lounge chairs & umbrella, other guys who organized volleyball games, and wonderful waiters & waitresses like Fernando & Karina bringing your drinks right to your lounge chairs next to the ocean. Acuario Torres Delgado in the spa was amazing. She did a facial & massage for my wife, and a Chaya Sunburn Wrap for me. The Vacation Planners, like Claudia & Jorge were also terrific helping you to use your credits. If you book on Expedia for 5 to 8 nights, you get $1,500 in hotel credits. You can use $300 of it for the spa. You can use it to play golf at the Moon Palace course designed by Jack Nicholas, or you can use the credits for excursions like the Mayan ruins at Chichen Itza and Tulum. We also received free tickets to the Cirque Dreams Rocks, a terrific acrobatic show near the Moon Palace with lots of American rock music.
Also through Expedia, make sure you book the Best Day company to pick you up from the airport & bring you back. It’s well worth it because when you are walking through the airport, dozens of official looking people in uniforms will try to ask you what your names are & what resort you’re going to, but they are trying to sell timeshares & transportation. Instead, you can just ignore all these people & walk right out of the airport, because you know the Best Day people are waiting & you will already know how they will be dressed.
Our room was very beautiful and extremely comfortable, with a beautiful ocean view from the balcony, just as I booked it. The walk-in shower & commode rooms have marble walls & glass doors, and outside of these rooms were dual sinks on a giant stone base. There’s a safe built to store a laptop & all of your valuables. There are switches for red or green lights outside the room, for the maid. There’s a beautiful king-size bed, and a huge hot tub on a stone base, down a few steps on your way to the balcony. Across from the bed is a wet bar with four kinds of liquor, and a small refrigerator stocked with beer, pop, juice, and bottled water for drinking & making coffee. If you need more beer or juice, just call the front desk. Pablo is one of the very nice people who stock the wet bar. There’s also a coffeemaker, and a high-definition television on the wall behind the wet bar.
To top all of this off, you get to see the natural phenomena of the giant sea turtles coming out of the ocean onto the beach at night to lay their eggs. All of the resorts turn their beach lights off at 11PM for the turtles. The only negative thing I could say about our trip had nothing to do with the resort. It’s the way many of these tourists are with the turtles that is my complaint. Many times people would stand right in front of these turtles, blocking their path, flashing pictures in their eyes, with others joining them until there was a crowd, scaring the turtles back into the ocean. These ignorant people are so happy about their pictures, but they either don’t realize or don’t care that they have caused each one of these turtles to have a miscarriage. I suggest that the resorts need to make it a routine for someone like the Vacation Planners to explain this to guests as they check-in.
- Also Known As:
- Sun Palace Cancun
- Sun Palace Hotel Cancun
- Cancun Sun Palace
- Official Description (provided by the hotel):
- As the first couples' only resort in Cancun, Sun Palace is the perfect retreat from the every day stress. This oasis for couples lies along the coast overlooking the turquoise Caribbean Sea. Conveniently located at just 15 minutes from the airport, this property provides service and amenities of the highest level. We invite you to enjoy this old favorite in a whole new way. A stunning coast line serves as a dramatic backdrop for this recently renovated resort featuring 252 richly appointed guestrooms. Five restaurants and three bars cater to a full range of tastes and moods. Golf enthusiasts can play all year round at the nearby Moon Spa & Golf Club which houses the only Jack Nicklaus Signature golf course in Cancun. Expert hands deliver spa services to those who seek a serene and rejuvenating experience. ... more less
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