All I can say is...if you can't be happy at Sun Palace, you can't be happy anywhere! My husband and I just celebrated our 10yr anniversary with our new amigos at Sun Palace for 8 glorious nights, and it was fabulous in every way!
The only surprise was that we were expecting to be able to upgrade to concierge level and we had estimated from previous reviews that it would take about 300 resort credits to do so. Upon arrival we were told it would actually cost 118 per night. We opted not to upgrade, but were put in a VERY nice room attached to a suite with an outdoor jacuzzi and views of the ocean and lagoon. We noticed a smell coming from the bathroom vent every afternoon but were scared to mention anything because we liked our room so much we didn't want to be moved (so obviously the smell was a very minor thing). We brought some pillow/room spray from Bath & Body Works so it was all good. Almost every room has a beautiful view, and we never felt like we were missing out by being in the "cheap" rooms. The bed was very comfortable! Great sleep!! The shower was spacious and had great water pressure. We used the clothes line every day to dry our suits (nice touch). Also, the CHI hair dryer & flat iron was excellent. All the CHI lotions, soaps etc were excellent for that matter. We wished that the air conditioning would have worked with the door open because it would have been lovely to sleep to the sounds of the waves crashing outside, but the humidity kept us from doing that most nights. Overall...great rooms!
The food selection was very adequate on the resort, and we had the option to try out all the other restaurants at the other Palace resorts, but we decided to stay put. The "fancy" Italian restaurant seemed stuffy to both of us, and our only negative comment here was that the tables seemed too close to have a private conversation. The Oriental was my favorite - great sushi, great mai tai, delicious everything and fabulous atmosphere! The Steak outdoor grill was my husband's favorite. We had awesome food there too - really really enjoyed it! The Alamo was really good food too, but again, we didn't want to eat indoors like we can do anywhere at home. We wanted the open, fresh sea air and warm breeze as we ate. Good thing the outdoor options were so delicious!! We took advantage of room service for breakfast in bed every morning. The drinks were delicious, always served with a smile, and never in short supply! The actual drink menu is small (in my opinion), but they will make absolutely anything you ask for and all the bartenders were fabulous. Some things that really set Sun Palace apart from the rest was the attention to personal service at the pool & beach. By the middle of the week, Consuela was just bringing us our favorite drinks & chips/guac/salsa with the friendly greeting "It's my pleasure." Thank you, Sun Palace, for all the treats in our room too -- it was so nice to come in at the end of the day and find a bottle of champagne, merlot, chocolate cake, coconut cookies, hershey kisses, fresh fruit, and flower petals. You anticipated everything and made our stay so special!
The pools & beach were wonderful. A couple of days when we got a later start we did find it a little bit harder to find a "good" spot, but there was never a bad spot (if that makes sense). If we were unhappy with the selection by the pool, we just went to the beach and always had a very friendly worker set up chairs & and umbrella for us. They seem happy to help - you just have to ask for an umbrella, a table, whatever you need if it's not readily available. The waves seemed a little rough the week we were there. Some people we met told us the waves had never been so choppy in the 4 or 5 times they'd visited. We took a nice walk south of S.P. to the lighthouse where there is an absolutely quiet, waveless beach and beautiful rock formations, snails, coral, tons of fish... we even spotted an iguana sunbathing.
The credits were wonderful & we felt they were explained to us very well by Maria upon our arrival. She gave us info about the timeshare presentation at Moon Palace & then called us the following day to ask if we were interested. We declined, and that was that. We used 250 credits on a couples massage which was fabulously relaxing! We wished we had brought our swimsuits so we could enjoy the hot tub and steam room. I suppose we could have gone back to enjoy those amenities, but my advice would be to just come prepared to stay and enjoy the spa. We also used about 350 credits to do the Dolphin Discovery. What an experience!! We paid the $30/pp out of pocket to upgrade to the the "Royal Swim" for a more personal experience with the dolphins and we both felt that was the best $60 we spent. SO worth it!! At Sun Palace, they offer 2 different dolphin things...one is at Wet & Wild (south side of Cancun) which includes some sort of water park. The other is on Isla Mujeres (a small island north of Cancun) and a 30-45 minute ferry ride away from the north tip of the hotel strip. They are both the same length of time (one was 9am-5pm, one was 10am-6pm) and I believe they cost the same amount. We opted to go to Isla Mujeres and we were so glad we did! What a beautiful ferry ride, lovely island, such nice amenities! It was my favorite day!! On the island we were given the option of relaxing at the two pools (showers, lockers, bathrooms included), eating & drinking at the restaurants (all included in the package), shopping, snorkeling (extra fee), swimming with sharks/stingrays/manatees, and then of course the dolphin excursion. After the "Royal Swim" we took a glass-bottom boat ride through the world's 2nd largest coral reef ($15/pp). The negative about the day (which is totally unrelated to Sun Palace) was that the photos of the dolphin experience were SO overpriced!! I think each individual picture was $25 & packages started around $125 and went up from there. Annoying.
One more random thing about our time at S.P. -- I got a horrible ear infection and it was very painful after a few days. I was worried to fly home & felt it needed attention before we left. After debating whether we should go into town to see a doctor who may or may not have issue with the language barrier, we finally decided to call the hotel doctor. He was there within a half hour and helped me immensely. It was not cheap...that's for sure! The appointment was $70 (charged to room) and the meds he prescribed ended up being $180 (cash). In retrospect, it probably would have been cheaper to go into town (it's my understanding that antibiotics are available over the counter), but I was very thankful to have the security of an on-site doctor who was kind, attentive, and ultimately helpful.
It was a fabulous trip and we will have to come back soon! Leaving was really hard!! Thanks for the wonderful time, Sun Palace!!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.