My husband and I and two other couples decided to stay at the Sun Palace to celebrate our friend's 60th birthday may 18 thru May 24, 2013. We stayed on the concierge level Rooms 526, 527 & 528. The rooms were very nice and comfortable with a fantastic view. The rooms were overlooking the activity pool, and I would ask for rooms over the quiet pool next time, but since we spent a majority of the day on the beach, it was fine. The concierge located on the 5th floor was extremely helpful and catered to our needs. I can't say enough about the staff..they were professional, friendly and would do anything for you. Nothing was a problem..customer service was outstanding! Special thanks to Consuela and Ivan who were amazing! The service on the beach was quick and they were always checking on us...they even brought a cake and bottle of champagne to the beach as a surprise to our friend who was celebrating her birthday! The service deserves 5 stars in every restaurant, bar, the beach and the pool.
The food was excellent! If you wanted something that was not on the menu, they made it happen. Twice we ordered room service for snacks and drinks before dinner and the order was brought up in less than 30 minutes. The housekeeping staff was very efficient and our room was always thoroughly cleaned.
The only negative is that the pools lose the sun early due to the hotel's location...but you get more than enough sun by 4 p.m., so it is not a big problem.
We used our hotel credits on the spa, wine upgrades, dinner on the beach (highly recommend) and some purchases with no problem.
It was a wonderful trip!
- Official Description (provided by the hotel):
- As the first couples' only resort in Cancun, Sun Palace is the perfect retreat from the every day stress. This oasis for couples lies along the coast overlooking the turquoise Caribbean Sea. Conveniently located at just 15 minutes from the airport, this property provides service and amenities of the highest level. We invite you to enjoy this old favorite in a whole new way. A stunning coast line serves as a dramatic backdrop for this recently renovated resort featuring 252 richly appointed guestrooms. Five restaurants and three bars cater to a full range of tastes and moods. Golf enthusiasts can play all year round at the nearby Moon Spa & Golf Club which houses the only Jack Nicklaus Signature golf course in Cancun. Expert hands deliver spa services to those who seek a serene and rejuvenating experience. ... more less
- Reservation Options:
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- Also Known As:
- Sun Palace Hotel Cancun
- Cancun Sun Palace