My wife and I have chosen Sun Palace for our honeymoon (4/13-4/20) after hearing a recommendation from a coworker followed by seeing the good rating on tripadvisor. We did a lot of research before we got there because we don't vacation often and were afraid of getting ripped off in the foreign country. One thing we were worried about was the resort credit. I've seen mixed opinions on this so we weren't sure what we will get. When we finally got there, the hotel agent sat us down to walk us through all the packages that they offer with the resort credit and it was super simple to understand. Look for Jesus to book your trip. He was pleasant and professional, and was never pushy. With our credit, we were able to book trips to both Tulum and Chitzen Itza, swam with the Dolphin, had the Chef's Dinner and a dinner on the beach, and enjoyed a nice spa massage, No complaint there!
Also, a quick tip on booking your vacation: while there are three desks in the lobby with many booking agents, they always seem to be busy and you are probably in for a long wait. But what most people didn't realize is there is another desk in the back, past the Mexican restaurant and near the second gift store. And most of the time there is an agent sitting there waiting.
The room itself was beautiful and kept in the immaculate condition. With the hot tub in our room, we always leave the room in a huge mess, but upon our return at the end of the day, it is always restored back to perfection. And in the evening there is the turndown service where the clearning staff come into your room and make your bed, dim the light, and leave some chocolates by your beds. A very nice touch indeed. And the room lighting and the large soft bed make for a very romantic setting. The beach was beautiful, white sands + blue ocean, just as advertised. We walked down the beach to other hotel and we can tell that the beach at Sun Palace is one of the best kept beaches on the strip. The ocean was beautiful too; unfortunately, the waves were really strong so you won't really be able to swim. Nonetheless, if you enjoy the splash of strong wave, it is generally safe to walk out 10, 15 yards into the ocean because it is generally shallow. Just don't wander too far.
Another tip for those who would like to swim in the ocean. If you take a short walk down the beach toward the light tower, after about 10 minutes or so, the ocean becomes really calm without no breaking waves. It turns out the embankment where the light tower sits on create a little nice harbour. Over there, it is literally a swimming pool (and not a deep one either!). The best part of it all is you see very exotic fish and they are not shy at all.
Food quality was pretty good. This is our first all-inclusive so it's difficult for us to make any conclusion. The Thai-Japanese resteraunt was a big hit among many couples and the atmostphere in there was great. I defintely enjoyed the Italian restaurant a lot more than my wife: I thought the bacon-wrapped shrimps was brilliant. Breakfast was awesome too. Beside being able get fresh eggs and omelet (they made the perfect over-easy), there were many breakfast items with Mexican spin. I wouldn't go as far as calling it the authentic Mexican breakfast, but it was super delicious. Make sure you try out the hot chocolate. Yes, i know it's one of things you can get at home; there was something different about the hot chocolate that you don't want to miss. Room service was amazing. Although food is some what average (what do you expect for ordering food 1 in the morning?), there is something special about being able to order food at odd hour. And the room service staff were some of the friendliest people in the hotel. They never forget to show up with a flower and the wife loves that. The final point on food, also the most impressive one, is their Chef's Dinner. Warning here: try to save this meal until the end of your trip, because after this meal, everything else becomes bleh. Yes, it was THAT good!. At Chef's Dinner, a talented resident chef would cook each course right on front of you. These are not just steak, potato and broccoli; the dishes were truly creative. If you are into deconstructive/molecular gastromy, you will really enjoy this meal. The wine-paring was included as a part of the meal and the selection was delicious. Toward the end of the meal, they brought in a busker donig some juggling. That bring me to my next part... the shows.
Juggling at the fancy dinner sounds completely lame at first, but it turned out to be totally aweomse. The guy was super enthusiastic and has a quirky charm. He pretty much juggle everything, from soccer ball, pins, and fedora hats. The entire room were very entertained. We also went to check out the Michael Jackson show. Even though it was Vegas caliber, these performers are truly profressional; the costume, the dancer, and the choreagraphy are top notch quality. Also, it helps that the main guy freakishly assembles Michael Jackson. We've had a blast for sure!
Sun Palace is a chained hotel that feels like a nice and cozy bed and breakfast. The staffs are amazing; always greet us with a smile. And after spending a week there, I think all the bartenders and waiters/waitresses know my wife as the girl "who always order the virgin mojito". You just feel like you are so well taken care of while you are here. We really don't hear "no" too often over the whole week. They are always willing and happy to accomondate whatever you request and they do it with a genuine care. Beside the staff, the guests are super cool too. It is a couples-only hotel and many honeymooners. It is nice to meet couples from around the world who are kinda sharing the same experiences as you. Everyone was easy going, pleasant, and fun. And we share stories about our trips over a drink and exchange tips about traveling and stuff on the beach. There were just so much love and laughter.
We were really happy that we have chosen Sun Palace host our honeymoon. It was everything that we have envisioned it to be and definitely will hold a special place within us for a life time. Their staff often says, "thank you for making us part of your memory." I believe that they really meant it, because their services have shown it over and over.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
I love these reviews! They always have a little somehting that excites "the gray cells".
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Two things got my attention in your wonderful review: What is actually a "true" Mexican breakfast? Although Mexico is nowadays very much a city-dwellers country it still traces its food to the days when it was primarily agricultural. Also, as much of our territory tends to be hot climate we have a very early breakfast: "Garnachas" which literally means "fried stuff". So, if you were to visit our main avenues (not the hotel zone, please) where working people who don't have the means or time to breakfast at home go, you will find dozens of little stands selling tacos of several stews or casseroles along with "gorditas" and "sopes" (smaller but thicker versions of tortillas). Dee-licious!!
The other point that got my attention was your mention of chocolate. Chocolate is a Mexican invention!!
And I loved your title: People make the difference. Without a doubt. And very proud of it!!
Thank you really so much! It was wonderful hosting you and on top of that having the privilige of a very special review.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.