We just returned from two weeks at the Sun Palace. I would say first off, that this resort really does try to be a five star resort but in my view 5* means you do everything right, always. This resort does some things perfectly and some things, well, not so perfectly.
The check in process was smooth, seamless and all of our dealings with the front desk were handled professionally and quickly.
The room we had was an oceanview deluxe and because we were there to golf we did not have credits to use for upgrades etc. If you do go there to golf be sure to book your tee times in advance and keep a copy of the confirmation. We found at one of the courses we booked they had no record of our booking and although we still were able to golf we had to miss one day due to a tournament even though we had a confirmed tee time.
The room was clean and the view was gorgeous but we did on more than one occasion have to call down for basic things like soap and hand towels which were not provided. Not a big deal but it does get a little annoying when it happens more than once.
Room service was prompt and the meals provided good, not great but good.
As far as food goes you have four choices for restaurants. Breakfast is buffet style in the Alamo room and has just about every item you could want and we found service here to be five star every day. I would be remiss if I did not mention Sheila the hostess and Rudulfo the waiter whom both provided outstanding and friendly service.
As we golfed each day we only ate lunch once here and it too was very good.
At nighttime, the Alamo turns into a Mexican restaurant and quite honestly could easily be called fine dining. My hat is off to the chefs here. The Mexican food was well presented and very tasty. The same could be said of the Italian restaurant Tratto. The food here was also
top notch and in both of these restaurants the managers could be seen overseeing the service and even helping out when necessary.
Unfortunately, I cannot say the same of the steak house or the Asiana restaurant.
When I asked a fellow guest whom we were golfing with how his steak was he stated that he had ordered a rib eye and it was thin, poorly cooked and tough. I cannot agree with all of that assessment. Mine was cooked properly, it was however, thin and tough. The filets are much better in the Mexican and Italian restaurants.
The meal we had at Asiana tasted pretty much like a frozen Chinese dish that had been microwaved and while that may seem harsh it is none the less the truth.
Service in the restaurants ranged from fantastic (Sara comes to mind in Trattos) to not so great when we were delivered a meal we did not order and told by the waitress that we must be mistaken. I have made many mistakes in my life but I generally know what I order in restaurants. Outside of this one incident service was generally good. I guess what is missing is consistency. One night the service is perfect and the next night you may be eating your meal before someone asks if you would like a glass of wine with it.
As far as the bar service goes it was consistent, friendly and prompt and we had no issue with the quality of the beverages served.
The beach at Sun Palace is very nice and we enjoyed walking it each day.
So to sum things up, I would say that if the food quality and service were a bit more consistent than this could easily be a five star resort but at the moment it not quite up the the standards of the Royal in Playa del Carmen or a Secrets resort. It still is however a nice place to spend a couple of weeks.
- Official Description (provided by the hotel):
- As the first couples' only resort in Cancun, Sun Palace is the perfect retreat from the every day stress. This oasis for couples lies along the coast overlooking the turquoise Caribbean Sea. Conveniently located at just 15 minutes from the airport, this property provides service and amenities of the highest level. We invite you to enjoy this old favorite in a whole new way. A stunning coast line serves as a dramatic backdrop for this recently renovated resort featuring 252 richly appointed guestrooms. Five restaurants and three bars cater to a full range of tastes and moods. Golf enthusiasts can play all year round at the nearby Moon Spa & Golf Club which houses the only Jack Nicklaus Signature golf course in Cancun. Expert hands deliver spa services to those who seek a serene and rejuvenating experience. ... more less
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- Also Known As:
- Sun Palace Hotel Cancun
- Cancun Sun Palace