My wife and I celebrated our honeymoon at the Sun Palace from late December and into the New Year and had the greatest vacations of our lives. Typically by the end of your vacation you are ready to go, ready for your own bed and daily routine or what not. Not this vacation, my wife and I jokingly were pretending to cry as we were packing up to leave. As soon as you enter the hotel you are treated like kings and queens and that the Sun palce is your castle to do whatever you want in. Our bags were taken from us the moment we exited our cab and from that point forward we didn't need to lift another finger if we didn't want to as the staff was there for whatever you needed.
It started with champaigne and cool towels as we waited in line to check in. Check in was quick and easy and we then were told about the $1500 in resort credits which, to be honest, we didn't even know about. We then sat down with the vacation planners and they were very helpful and not pushy at all. To our amazement we were then told "here is your voucher to go see r&b singer Usher". We were like "what!" Yes we were given free tickets to see Usher live in concert....amazing. I've seen some people on here complaining about the resort credits and how its a scam and blah blah blah. I don't understand what those people are talking about, here's what our experience with the resort credits was. You have to pay 11% tax at the end so basically if you use all of your credits it costs you $165 american dollars extra at the end when you check out. This $165 got me and my wife all of the following: Upgraded room with ocean view, 25 minute individual massages, one hour couples massage, swimming with dolphins, romantic couples dinner, half day at wet n wild and snorkling trip to isla mujeres. Are you kidding me, thats gotta be minimum 700-1,000 dollar value for $165 bucks. Yes they did want us to go one morning to Moon Palace for the presentation to join some club but we cancelled the morning of and never heard a peep about it the rest of our trip. Just don't go, although I must say if I had the money to do so I probably would join based on the amazing time we had.
The couples only part was awesome as like the entertainment staff says "no kids, no teenagers only adults who are in love!" We absolutely loved the beach and the pool and the staff was always there to help, the couple days we chiled on the beach we were immediately greeted by the staff and brought to chairs, had umbrellas set up for us and cocktails within minutes. As I said before you just feel like a king. We ended up venturing to the pool one day when the waves were getting rough and this is where we ended up having some of our most fun. I can't say enough about Fransisco, Vanessa and the rest of the entertainment team. They were fun, hilarious and informative and we really ended up feeling like they were friends by the end of the trip. There is always some sort of activity going like water volleyball, beach voleyball, mexican bingo games, water aerobics, crazy games and so on, they do their best to get everyone fired up. My wife and I ended up meeting some very nice couples whom we neer would of met or interacted with if it weren't for the entertainment team. I also want to say what a great job they did on New Year's Eve throwing a giant party in the ball room where the entertanment team was firing everyone up again as we danced the night away into 2013.
As far as the food, we loved it. Breakfast wasn't necessarily amazing but it got the job done and I have no complaints there. Lunch by the pool was very very good as they had a chef out there griling whatever you wanted fresh there for you. Service by the pool and ocean were awesome as you never had to wait for your drinks very long and they were always double and triple checking on you to see if you needed anything. You gotta try the funky monkey frozen drink, no clue whats in it but it was a great daytime, hang by the pool treat. Dinner was phenomenal, we ate most of the nights at La Tratto and it was excellent. The wait staff was so good and I have to give a shout out to Jorge who was the perfect blend of proffesionalism, attentiveness and hillariousness as beleive it or not we randomly had him as our waiter all four times we ate in La Tratto. The Oriental Lounge was also incredible and so beautiful outside on the rooftop, super romantic and great food. The Alamo for dinner was just ok, the service once again was impeccable but the food was just blah. So my advice is stick to La Tratto and the Oriental Lounge.
As far as night life the lobby bar was nice as well and as I saw an earlier review complain abouit the ping pong table but please don't get rid of it, my wife and I actually enjoyed it very much. It is couples only and adults only so its not like there was spring break raging parties going on but there was always something to do if you wanted to. The Friday night fire show, which we didn't even know about until the entertainment staff grabbed us out of the lobby to see was awesome and there were various activities going on throughout our stay in the lobby bar. In all honesty we only saw past midnight 3 of the 8 nights we were there because we just had so much fun during the day that we were wiped out by 10 or so.
I guess the best thing that can be said about Sun Palace is that after a day or two it just felt like home. We visited some other places off property on our trip and whenever the shuttle or bus dropped us back off at Sun Palace we both looked at each other and said "Ah, were home." It was just such a relaxing atmosphere and if you wanted to go crazy and do tons of stuff you could and if you wanted to do absolutely nothing and relax you could do that too. The choice was yours, and we will be choosing to go back to Sun Palace as soon as finacially possible because of the great service and atmosphere that was provided.
Thankyou so much
PS: I would like to make one very serious suggestion as I know the General Manager reads this forum. The bottom of the pool where the sports are played is extremely rough on the feet. I actually cut my feet 3 or 4 times and by the last day or two I had to wear sneakers into the pool to play volleyball because they hurt so bad. I thought it was just me but a couple of other guys were saying the same thing and a couple guys actually quit playing because it was hurting their feet. Don't know if the little nubs at the bottom could be sanded down or something but it was definitely an issue for all of us. Also I'm not sure if it is the case in every room but in our room the bed was on wheels which we absolutely hated. Being that it is a "couples" only hotel the wheels on the bed made it very difficult to fully enjoy our time without getting creative if you know what I mean.
- Also Known As:
- Sun Palace Cancun
- Sun Palace Hotel Cancun
- Cancun Sun Palace
- Official Description (provided by the hotel):
- As the first couples' only resort in Cancun, Sun Palace is the perfect retreat from the every day stress. This oasis for couples lies along the coast overlooking the turquoise Caribbean Sea. Conveniently located at just 15 minutes from the airport, this property provides service and amenities of the highest level. We invite you to enjoy this old favorite in a whole new way. A stunning coast line serves as a dramatic backdrop for this recently renovated resort featuring 252 richly appointed guestrooms. Five restaurants and three bars cater to a full range of tastes and moods. Golf enthusiasts can play all year round at the nearby Moon Spa & Golf Club which houses the only Jack Nicklaus Signature golf course in Cancun. Expert hands deliver spa services to those who seek a serene and rejuvenating experience. ... more less
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