We were at the Sun Palace for 10 days before Christmas 2012 with a group of friends. This was our second time at the hotel.
The hotel is at the south end of the Hotel Zone in Cancun so quiet area. The beach was fantastic, large waves, great sand, and sufficiently wide (some of the other hotels have serious beach erosion).
What makes Sun Palace great is the quality of the service. This chain really cares about service and it shows. The wait staff. beach, and pool staff were phenomenal. The gym is top notch for a hotel. Rooms are attractive and very clean and well maintained. Concierge Level was worth the price.
The restaurants are good for Mexico and particular, the Italian restaurant. The lobby bar entertainment was not up to the standards of the previous year (could have been a difference crowd of guests?) and the shows in the ball room are cheesy and fun.
On the negative side, the 2,000 resort dollars are a bit of a joke. You pay 300 for dinner on the beach which is exactly like having dinner in the Steak Restaurant but with no menu choice and you are in the sand. The spa is nice but booking an appointment is a complicated, frustrating, and time wasting experience. It takes about as long as an appointment to book one.
- Official Description (provided by the hotel):
- As the first couples' only resort in Cancun, Sun Palace is the perfect retreat from the every day stress. This oasis for couples lies along the coast overlooking the turquoise Caribbean Sea. Conveniently located at just 15 minutes from the airport, this property provides service and amenities of the highest level. We invite you to enjoy this old favorite in a whole new way. A stunning coast line serves as a dramatic backdrop for this recently renovated resort featuring 252 richly appointed guestrooms. Five restaurants and three bars cater to a full range of tastes and moods. Golf enthusiasts can play all year round at the nearby Moon Spa & Golf Club which houses the only Jack Nicklaus Signature golf course in Cancun. Expert hands deliver spa services to those who seek a serene and rejuvenating experience. ... more less
- Reservation Options:
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- Also Known As:
- Sun Palace Hotel Cancun
- Cancun Sun Palace