Spent 5 days during the New Year holiday at the Sun Palace and had an enjoyable stay. The staff was very friendly, food & drink choices were very good, and enjoyed the beach, pools, and spa. Recommend using the 1500 resort credits available with a 5 day stay for the Concierge level upgrade, $300 of spa credit, 25 minute back massage, a beach dinner and the snorkeling tour. Food selection was better than expected with choices between Mexican, Italian and Thai/Sushi. Only inconvenience was having to sit through a guest services presentation for 30 minutes after check-in where they pushed us to visit the Moon Palace resort. Overall, we had an enjoyable stay and would recommend as a place for couples looking to relax in Cancun.

I'm usually just a "taker" from TripAdvisor, but felt compelled to write a review after our stay at Sun Palace. My wife and I got back from this wonderful resort yesterday and already miss the beauty, warmth and experience. The resort is adults only which is why we picked this resort. We had friends that spent time at Moon Palace but because of the holidays, decided that we needed to ensure we had a quiet (no kids) experience. Sun palace over delivered on so much....the food was spectacular and the amenities provided us a stress free experience. However, the staff is what really set the Sun Palace apart from the experience we thought we were going to get. We truly felt like family there....like we were the only ones that mattered. I'd like to specifically thank Maria, Teresa and Daniel from guest services for understanding what we wanted out of our vacation and always asking us how everything went (remembering our names every time we saw them!! Luis Manual who helped us out when had to work out a problem with our resort credits...came to find us with the solution. Juan Carlos, our waiter from La Tratoria....such a kind and professional person. We live in downtown Chicago and often go out to eat at some prestigious restaurants and rarely see such great service. These individuals truly made our experience at Sun Palace special. Any resort can provide you with the sand, the pools and the all-inclusive package but Sun Palace was able to deliver an unforgettable stay because of their belief that their clients are there to relax, unwind and escape to a great place. The sincerity of their staff cannot be beat.

On a separate note, we took a two hour tour of Moon Palace in order to receive $150 extra in spa credit. We could not be more disappointed in this place. The staff was rude and clearly over extended....the pool areas were crowded, loud and stressful and even the beach/ocean area seemed dirty and uninviting. We wanted to check the place out because we had friends that had stayed there, but couldn't wait to get back to Sun Palace. Ironically enough, we met another young couple that couldn't wait to get back to Sun Palace. In addition, two other couples who had originally checked into Moon Palace for their vacation stayed exactly one day before begging to move over to Sun Palace. It took only minutes for the to find relief at Sun Palace and became a "joking" point for the rest of the trip....like we all experienced and survived some terrible tragedy at Moon Palace. We cannot wait to return to Sun Palace!!!

My husband & I stayed at Sun Palace from Dec 23 - Dec 30.
This was our 2nd stay here, I'll start off by saying we are Palace members (Elite Diamond). The service and attention we received was exceptional! Right from the moment we stepped out of the airport to our transfer to LeBlanc (review to come) most of our days were spent on the beach in the Diamond concierge section. We had wonderful service and all the staff we encountered were very friendly and helpful. It was very nice to see staff we knew from our previous stay 4 yrs ago. And to have been remembered. Eduardo Solis of guest services was an asset to us. He helped us make reservations outside of the resort when we wanted to and was extremely friendly and always willing to help us out any way he could.
The only downside to our stay at sun palace was we felt the beds and pillows were too soft. This is an adult only resort which is the main reason we chose to stay here, as we left the kids at home.
We would highly recommend staying at Sun Palace. The staff, food, spa and amenities are all very good!

We look forward to staying there avian in the near future!

We stayed at this couples-only all-inclusive resort for 7 days and almost cried when we had to leave. It is not a super new structure, but comfortable, clean, and the very good personal service makes it all worth it. We were not sure what to expect from the hotel and were honestly not exactly blown away when we entered the lobby and received lukewarm, not very clear service by a very young girl at the reception. However, when we explored more of the hotel and saw the magnificent beach and views... we were hooked. We went during the after Christmas-New Year's week and surely the cost was very high because of the timing, but we can't complain (we will probably go a different time of year next time to see how different it is). The hotel was spotless, room comfortable with large bed, tv, small balcony, huge jacuzzi, separate shower and bathroom area with 2 sinks, endless supply of soft and alcoholic drinks replaced daily (some better snacks in the room would be good!); small dessert and turndown service nightly was pleasant, as was the wine and fruit in the room. We loved the breakfast at Alamo (local and international offerings) (the watermelon juice and hot chocolate are great!), and the service is outstanding. Allan, Enrique and the people at the entrance desk at breakfast are all kind, friendly and welcoming. They remember your name and your preferences and make sure all your needs are met. I loved the "steak" (and not only) restaurant by the pool - it was my favorite for its food and romantic, tranquil location. Great views all around! We liked the Italian and Thai restaurants less, although enjoyed the variety. Windy conditions may make the rooftop Thai place uncomfortable but a nice alternative - even if the limited menu is not necessarily Thai. We enjoyed trying international and local wines at the Italian place (and other restaurants too), but I suggest choosing your own wine rather than letting the manager/servers choose for you (not bad choices, but would have liked others). Did not like the extra taxes charged on wine, but can somewhat understand it. Avoid tables near the kitchens if you want a quieter meal. Beach staff is outstanding - always helping with a smile (chairs, umbrellas, drinks...) - they remember you, always work with a smile and offer good, reliable service. Always something to do at this place (in and out of the pool)-- sports, games, events, even basic Spanish lessons. The "entertainment" staff will come around to invite you to participate but just say no if you don't want to, they will not pester you. They are friendly and active. Always something to do here, but just as great a place to sit on the beach or at the pools with a drink and a book... or just relax! No stress zone at all ! Two pools (one quieter , one where the activities are held) give you a choice each day. Too bad you can't swim after about 5 pm. We enjoyed massages at the spa (reserve well in advance to get a spot!) -- we did not entirely appreciate the extra charges (not all spa fees are included)... The $1500 "point" system is not explained very well (upgrade your room when you arrive and ask for more details-- we should have asked for more info)...as we found most people are charged extra at check-out... as we were for some small extras... In general, a great, relaxing, fun, romantic time and comfortable place - we enjoyed the no-kids and couples-only atmosphere. People were very happy, relaxed and at ease here (both guests and staff). Only new Year's eve was a bit louder and with a more "varied" crowd-- but the crowd thinned out again by Jan 1 and it was back to the best relaxing, respectful, peaceful, sunny place! (by the way, morning haze burns off quickly to reveal gorgeous sunny days!). The location is superb , at quieter end of the main hotel road - away from the cheap, chaotic tourist center - but within 5 minutes by cab if you want to go to a shopping center--or walk and enjoy the tropical scenery and see all the various resorts along the way. Not far from Tulum and Chitzen Itza pyramid sites which are a must see! Go on your own (rent a car or shop around for an inexpensive day trip) - the hotel includes some trips but always good to shop around if you want to. The shops in hotel are nice, pricy but worth it if you need something or want to buy some local beachwear or jewelry -- also very friendly staffs, good salespeople. We always enjoyed coming back into our peaceful room each day/night and taking in the view from the balcony-- as well as lounging on the beach, swimming, eating (probably too much!), etc... Room service available 24 hours, as well as free phone calls to US and Mexico -- an amazing extra which we appreciated very much.
Overall it was probably the most relaxing vacation we have had. We will definitely return to Cancun and this hotel - mostly for the sun and the people. Muchas gracias!