My wife and I went to the Sun Palace in Cancun between Christmas and New Year. Our overall experience was very good and we will definitely go back again. We are VIP Palace Resort members and have traveled to most of their resorts in Mexico over the past 10 years. The Sun Palace is a couples-only resort, was not crowded like the Moon Palace, and the service, for the most part, was excellent. We did have one bad experience at the Italian restaurant where we didn't get a salad or even bread for 1 hour after being seated and the dinner took 3 hours. The quality of the food in the restaurants was good, especially the Mexican dishes and all the fresh fruits served. Our room was on the 6th floor, giving us a wonderful view of the beach, ocean and the Cancun strip. The room was kept immaculate by the staff.
Were there negatives? The biggest negative is the "$1500 resort credit" for a week's stay. You could only apply $300 of this credit to spa services. The spa prices were of course inflated (50 minute massage for around $120). If you used the credit toward a wine upgrade, the price was very inflated. And for the first time the resort is charging a "11% tax" on the credits used. It would be better just to promote their resorts with an overall discounted rate and do away with the credit idea.
I should also mention there were plenty of beach lounges and umbrellas available without having to "fight" for one, even if you went down to the beach at 11 AM. There are rocks in the surf so you need to be cautious and there were days there was a very strong undertown.
My wife and I took a city bus to the Beach Palace for lunch. Cost around 80 cents per person. The lunch was so so. The bus drivers drive very fast and jump in and out of traffic, so be aware.
A final plus on this vacation was meeting alot of nice people from all over the world. Special thanks to Martin at the front desk and Mario at the Mexican resaurant for their attentive service.
- Official Description (provided by the hotel):
- As the first couples' only resort in Cancun, Sun Palace is the perfect retreat from the every day stress. This oasis for couples lies along the coast overlooking the turquoise Caribbean Sea. Conveniently located at just 15 minutes from the airport, this property provides service and amenities of the highest level. We invite you to enjoy this old favorite in a whole new way. A stunning coast line serves as a dramatic backdrop for this recently renovated resort featuring 252 richly appointed guestrooms. Five restaurants and three bars cater to a full range of tastes and moods. Golf enthusiasts can play all year round at the nearby Moon Spa & Golf Club which houses the only Jack Nicklaus Signature golf course in Cancun. Expert hands deliver spa services to those who seek a serene and rejuvenating experience. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with BookIt.com, Expedia, Booking.com, Regatta Hotels, Hotels.com, Odigeo, Despegar.com, Travelocity, Priceline, HotelTravel.com and Jetsetter so you can book your Sun Palace reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Sun Palace Hotel Cancun
- Cancun Sun Palace