Let me just start out by saying that the Sun Palace has provided my husband and I with one the most memorable trips/week of our lives. To start off with, we were both a little apprehensive to travel to Cancun for our honeymoon. The prices were great, but the rumors floating around about traveling to Mexico were a little unnerving. I am sure you all have heard the warnings “only stay on the resort, don’t use public transportation, be extremely cautious, etc.” After many many MANY hours of going through the multiple reviews/pictures on tripadvisor.com and weighing the pros and cons about going to Mexico and where to stay we took our chances and booked a week long stay at the Sun Palace. We are both so extremely happy that we did.
From the beginning, when we arrived at the airport we had arranged for the travel service (provided through expedia.com) to pick us up and bring us to the resort. While getting through customs took nearly 2 hrs, the actual transportation to the resort was a breeze. We found our contact right away, grabbed a beer while waiting for the rest of the group and then we were off. The bonus of the Sun Palace is that it was the very first stop! As soon as we arrived at the resort we were greeted with cold towels, a flower for me and cold beverages (I could get used to that kind of treatment). *Don’t worry the VIP treatment does not stop there…nor did it stop for the entire week that we were at Sun Palace.
We decided to upgrade our room to the concierge level, using $476 of our resort dollars (we received $1500 total). The room was absolutely beautiful and by upgrading to the concierge level we were able to use the comfy *sofa like* chairs on the beach, which was a definite plus in our eyes. *A side note regarding the room, after reading more reviews when arriving back home I wish I would have requested/been offered one of the rooms with the larger patio. We did not realize that was an option.*
The resort itself was absolutely gorgeous and EXTREMELY clean. I was a little nervous about cleanliness prior to going and I did not even think about it once I stepped foot onto the resort. The maid service came in the morning and at night and our mini fridge/ bar was always fully stocked. *Another side note, if you are a Coors Light girl like myself, you can request to have your fridge stocked with that! (I did not realize this until the last day, which was a fun little surprise).*
The pools at the resort are awesome! Beautiful infinity pools with breath taking views of the ocean. A definite plus is the wait staff that always seems to find you (whether you are on the beach or laying by the pool) and make sure that you have a drink in your hand! :)
The beaches are absolutely beautiful, my husband and I laughed a few times at the effort the Sun Palace makes to keep their beaches clean. There were a few workers that dug holes and buried seaweed all day long. I am not sure if there is another purpose for this, but it did make for some beautifully clean beaches that we appreciated so much!
The nightly entertainment was simple, yet fun. Being an adults only resort the atmosphere is a little more mellow compared to what you might find at other places in Cancun, but there was still nightly games/themes and even a DJ a few nights! The Sun Palace truly provided the rest and relaxation needed, but still included a great time and plenty to do to create many memories!
The food at the resort was great. Anyone that is not able to find something that they like to eat at this resort would be the pickiest person in the world. There is steak, chicken, seafood, pasta, deserts…the possibilities are endless. Our favorite meals were the Champagne Dinner on the beach (we used $350 of our resort dollars for this), the Wine Dinner on the beach (complimentary with the concierge level rooms) and the dinner we had at the Oriental restaurant! Room service was 24hrs and had great food and quick service. They had someone grilling by the main pool everyday for lunch, and breakfast in The Alamo was full of endless options and great service! My favorite was the café! Everyday since I have been back I wish I had another cup of the wonderful coffee that I had at the Sun Palace :(
We also signed up for the swimming with the Dolphins option (used about $300 resort dollars for this as well). This was a blast and provided great memories for my husband and I, however, we do not have any hard copies of those memories since 3 pictures cost $70 USD. The prices during this excursion were the most outrageous, but it was still a great time!
In regards to traveling around Cancun, the rumors about staying only on the resort are crazy. We took public transportation everywhere (you can’t beat $1 for a bus ride). We felt completely safe traveling around Cancun and we even used the public transportation system a little later at night after visiting the Beach Palace sports bar and felt completely comfortable.
We used our final resort credits at the spa, which was absolutely worth it! We had 2 complimentary massages included since we upgraded to the concierge level, in addition my husband had a 50 minute deep tissue that he loved, I had a 50 minute facial which was so wonderful and I received one of the best pedicures I have ever had….all included! How many resorts can you go to and have all that stuff included in your stay? It was definitely a nice perk!
Finally I would like to end this review by saying that even with everything previously mentioned about our trip, it would not have been nearly as good if it were not for Roger (at the lobby bar/main pool), Jose (at the lobby bar), Estrella and Karina. These wonderful people made us feel like we were part of the Sun Palace family. They went out of their way to provide us the most outstanding service and I can not say enough nice words about them. Roger in particular was absolutely fabulous. He is such a hard worker and does it with a smile on his face. We had the pleasure of learning more about him and his family and we were truly saddened to leave him and the other people mentioned above. On our way home we talked about what made Sun Palace so special and we decided it was the connection that we had with these fine people that said hello every time we entered the room and went out of their way to make this a great honeymoon for us. You don’t make the same connections with the staff when you are staying at a giant resort and it really changes the entire feeling of the trip. Instead of feeling like we were on vacation by ourselves, we felt like we were at home with our friends. Good job Sun Palace for employing wonderful people, I truly hope that they are rewarded for their wonderful work and amazing personalities. It is because of them that we will travel back to the Sun Palace and not “hotel hop” like so many people do. We could not imagine coming to Cancun and not being with our friends from the Sun Palace.
Upgrade to the concierge level, ask for a room with a larger patio!
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
How can I begin? Thanking you for the wonderfull opinions is not nearly enogh. It does prove that to enjoy a vacation you have to understand you are on vacation. That is, take it easy and let us do the worrying. See the world a little through calm eyes. You excel at this!
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Also, I am very greatful for your comments on my country and specifically on Cancun. it is undeniable that there are parts of Mexico that have undergone difficult times. Cancun is not one of them. There has been so much information hype about insecurity in Mexico that it is completely blown out of proportion. As with any one million plus inhabitants city there are places you don't go to and things you don't do. Valid all over the world.
We do have several ongoing programs to single out our best employees. Rest assured those you mention will be included and will be very happy about it.
We will be awaitng your return. Do let us know when you've decided on the dates. Clients like yourselves are very appreciated and dear to our resort.
Thank you again!
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.