Very nice hotel in the touristy area of Mexico! Found amongst all the big hotels is this rather big hotel. We stayed in the seperate little houses (which seemed cosier then the big building). The pool is big and tranquil. The beach is wild but beautiful. And Mexico is a wonderous country!!!

We took an all girls trip here. My first time to an all inclusive resort and we stayed at Iberostar Cancun from January 7-12, 2013. It was better than I could've imagined. We had a great Ocenview room and a clear view of pool area and ocean, eventhough we were only on the 1st floor of the rooms which is technically 3 floors up the view from our french balcony was amazing!

The food was good not great. Not bad by any means but I've definately had better at other resorts. The buffet had a lot of different choices. I liked the LaHorma gourmet restaurant the best because it's something I can't get where I live. I wasn't very impressed by any of the other restaurants. The Mexican restaurant was a very fun environment. This being said, I ate a ton more than I normally do and definately didn't starve. The wait staff was absolutely WONDERFUL!

Star friends were very entertaining. Jesus, Sunday, Sandra, Francisco, and Arturo worked very hard to make sure we had a great trip. Lots of activities offered during the day and a great themed show each night.

Hugo the bartender at the pool bar was amazing. I'm not picky so I would just tell him to make me something good and I got all kinds of wonderful drinks. People were coming up to me asking me what I was drinking because they looked so good! Pool bar was not packed and was very easy to get drinks whenever I wanted. Not crazy busy like other resorts and the service was great!

As far as the tipping goes. I tipped some of the time for meals, drinks, etc, not every time. I never got the feeling that any of the staff ever expected a tip and was given the same service either way. I usually took a 5 or 10 to Hugo at the end of day and tipped 1-2 for most meals.

My only complaint about the entire trip was that our room temperature was very sparatic. I'm not usually a person who is sensative to small temperature changes and it was uncomfortable for me. It got very hot during the day and was very hot when trying to fall asleep. We would then wake up because it was too cold then too hot on and on. I was probably up 7 times during the night. This is the only reason I gave it 4 stars instead of 5. We weren't in the room that much during the day so it wasn't as big of a deal during that time.

Overall we had a great time. I will definately stay at this resort in the future. When I was there I kept thinking that I wanted to bring my whole family the next time. I think it's a wonderful resort for families as well as a trip with friends. A very relaxing and beautiful time! I will be back.

We recently stayed at Iberostar over New Years (Dec 26- Jan 1, 2013). Everything was great, from the time we checked in, to the time we left. We had an amazing view of the pool (which is huge) from the third floor. I commend the Iberostar Hotels "Star Friends" for always trying their hardest to make sure everyone is having a good time and to try to include everyone in activites (here are a few: sand and water volleyball, water aerobics, basketball, snorkeling lessons, "football", dance lessons, shooting, archery, darts, pool etc etc). The food was excellent, the drinks were good. The hotel was very clean. You can do nothing or do everything here. The shows are good, and some pretty funny, which audience members can also participate in. Our safe didn't open on our arrival but within a few minutes someone was there to fix it. Every staff member was polite, and some even took a few minutes to sit and chat. When I read the reviews I really do not understand what people are talking about, unless they are the type that are negative and look for anything wrong. We had no problems with lines for food, reservations or towels. The staff always went out of their way, from bringing us massive amounts of popcorn in the lobby bar, to putting a different channel on for us in the sports bar. We left a note in our mini fridge with what beverages we wanted (we don't drink sugar pop), and every day we got exactly what we wanted. The grounds are super tidy and very pretty. My husband and I traveled with two of our children, ages 12 and 15, who also had a super fun time. We travel many many times a year and have stayed about everywhere (usually 4 and 5 star hotels) and I suggest not looking at the negative reviews on this hotel. I did not rank a 5 star because to me nothing is "perfect". They did a very nice job New Years Eve from the balloons at the pool, the dinner, the show and balloon drop at midnight. The star friends must never get to sleep = ) and still stay happy and motivated. The "only" major thing I would say is this--they need to get some more chairs by the pool, as they are "taken" pretty much by 9-10am, and there is plenty of room for more. I would go back. Never went to spa so can't rate that.

I have been a meeting planner for over 20 years and have used a number of properties in Cancun including this hotels when it was the Caesar Park and the Hilton. What Iberostar has done has taken the best of what was the EP plan and fused in the best all inclusive plan without overlooking the needs of a serious meeting planner! Fernando and his staff are great and Ismael Ayala Perez could not have been better. His attention to detail and his work effort far exceed ANY hotel in the area. Its great that Iberostar does not lose the Mexican charm and hospitality the locals bring to their work. Most European owners would bring in their own people and in my experience that never works. Kudos to this hotel for it's direction and leadership in the market!

Thomas Spagnoletti
President/CEO
Exceed Travel