Just spent a week ( Nov. 3-10 ) at the Iberostar Cancun. We had a great time! Check in was quick and easy with a welcome drink on arrival. Room was very nice, ocean view with a balcony. Asked that same day for a view of pool and ocean and were given one the next day when it became available.Rooms were cleaned daily and the frig was always stocked with beer, water and pop. Cute animals made from towels were awaiting us when we came in for the evening.Grounds and pool areas were beautiful and well maintained. Always someone mowing grass or working on landscaping. Nice stretch of beach area to walk and plenty of chairs at the pool and beach so no need to get up early to try and save one. Great service at all of the bars, never had to wait and the drinks were never watered down. Drink service around the pool and on the beach was nice. Food was plentiful and very good. Yes, the food does repeat itself but it is no different than any other all inclusive I have been to and with the variety there should be something for everyone to enjoy.Room service one morning was quick and easy. Now, what I am most impressed with is the way they handled my food allergy. I am a celiac,( allergy to wheat, gluten, rye and oats ) so many things I am not able to eat anymore. The hotel gave me a letter in spanish explaining my allergy and I gave it to all 4 of the specialty restaurants. VERY IMPRESSIVE! The chef was very helpful. Some prepared special dishes or changed the menu to accomodate my allergy. The japanese restaurant cooked my rice first with gluten free soy that I provided and the remainder of my meal was prepared in the kitchen. The undestanding of the need to omit certain ingredients and to not cross contaminate my food was EXCELLENT! I really thought I would never be able to do an all-inclusive trip again but I was wrong, and glad I was! Ok, moving on......The entertainment staff were the BEST! Francisco, Arturo, Jesus,Sandra, Brisa, Victor(if I left anyone out, I apologize.) We had the best time with them. Played silly games at the pool, bingo, beach activities. Never pushy if you didnt want to be involved. Did an excursion to Isla Mujeres for the day. Jet boat to the island with drinks, snorkeling and a beach buffet for lunch. Alot of fun! Went to the mall one evening. Bus ride $1.00 each way. Overall.....A great resort with great people to make for a very enjoyable vacation. Would definitely return!
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- Also Known As:
- Iberostar Cancun Hotel Cancun
- Hilton Cancun Hotel
- Hilton Golf Spa Resort Cancun
- Hilton Cancun Resort