Stayed Oct 5-11 2012. Let me start off saying……..THIS IS THE PLACE TO BE and stay!!!!! Everyone my wife and I spoke to while we were staying at the resort said this was the best place to stay for the price they paid.
We stayed in the Villa with Ocean View. If you had to ask for a specific room, I recommend 2002-2008 Villas. Nice Ocean Breeze at night as long as humidity wasn’t up. It is close to the pool and the beach but, be prepared to walk a bit to go to the lobby area and some of the eating establishments. You always have 24 hour room service if you don’t feel like walking.
GUEST SERVICES: They are always busy and will do almost anything to make your stay enjoyable. Airlines lost our luggage and Diana, Miguel and Daniela were quick to ask for the phone number to the airlines and our point of contact and told us not to worry about a thing. They communicated with each other and tracked our luggage down. This gave us time to relax a bit, 24 hours later our luggage showed up. THIS WAS NOT HOTELS FAULT that it took 24hours.
Big KUDOS to Daniela Sandoval who helped my wife set up a private romantic sunset dinner on the beach for my birthday, flowers for the room and a bunch of other things before we showed up. She was emailing with my wife 2 weeks prior to our arrival to put this plan in place. She was AWESOME and worked hard for us. She always had a big smile on her face every time we saw her.
DINING: Make your reservations for the French, Japanese, Mexican and Steak house restaurants after you have checked in! NOTE: The Japanese, French and Steak house restaurants require long pants for gentlemen. Jeans are okay. They have long pants to borrow if you forget to pack them. The buffet does not require reservations but shirts, bathing suit cover ups and shoes are required in ALL establishments except the poolside snack bar..
The Japanese restaurant was good and entertaining. Maguay’s Mexican restaurant was very good. It’s partially outside so dress accordingly for a warm night of dining. The bufett is excellent for Breakfast, Lunch and Dinner. Keep in mind, where ever you are from the food is not completely like home! Enjoy the culture! Everything is freshly cooked and they have a cook to order omelet and pasta bar. You see a lot of complaints about buffet on here but we feel those people have lost perspective of where they were at. We recommend Carlos as your server for breakfast and lunch. Although all of them are great….Carlos was quick to greet us with a smile and sat us every morning.
Private dining for two: Highly recommend this but this does cost extra. We had Vincente as our private waiter and the food we had was out of the world! Dinner was arranged for sunset and they had a very romantic setting for us with TEAMO written in the sand on the beach meaning “I LOVE YOU”. Vincente went above and beyond serving us and did everything to help us enjoy or private evening. Again, DANIELA in guest services was the Mastermind behind making this happen for us.
POOL: The pools are beautiful and the infinity pool has a great swim up Bar, and Eduardo along with Hugo made awesome drinks! Eduardo was very quick to advise those drinking a lot, to drink a glass or two of water for every three drinks.( FYI…ALL drinking water served is bottled and the ice is made from filtered water so don’t worry about that ) It was amazing how many people paid the price for not following his advice. There were plenty of lounge chairs and cabanas to lie on and they were all clean as well.
They have tons of activities around the pool which are directed by the “STAR FRIENDS” which consisted of Arturo, Sunday and Brisa!! All three of them worked tirelessly to making sure everyone is involved. After a long day, they still work to give a great preshow for the mail show at night. Brisa was the one who stood out for my wife and I. She ate lunch with us, got us involved in shooting pellet guns and spoke to us on many occasions. Kudos go to her!!
BEACH: They have the largest space of beach on the resort row and it is beautiful. There is a life guard on duty and are always there to help. There are plenty of shaded chaise lounges also and there is always a server going out there to keep you in frosty beverages and ice water.
Bottom line this place makes us believe ”All Inclusive” is the way to go! Take care of the staff and they will take care of you! They are always cleaning, and are always pulling maintenance. You will not regret your decision on picking this place.
Get the Villas with Ocean View. Rooms 2004 thru 2008
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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We are thrilled that you chose to spend such a special vacation with us here at Iberostar Cancun and we sincerely appreciate the time taken to share such a detailed review. All the comments are addressed to the involved departments to improve our service and continue to provide the high levels of customer service that we are known for.
We are glad to hear that you enjoyed all aspects of your stay and that you were able to experience the different amenities and restaurants we have to offer. We are pleased to know you enjoyed our staffs' exceptional service. It is great to hear that you liked your room and the resort areas.
We will share with Daniela that she has contributed to making your holiday special during your stay.
We are confident that you will be staying again at our hotel... see you in the near future.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.