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“Best Beach In Cancun” 4 of 5 stars
Review of Inter-Continental Presidente Cancun Resort

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Inter-Continental Presidente Cancun Resort
4.0 of 5 Resort   |   Blvd Kukulcan Km 7.5 | Quintana Roo, Cancun 77500, Mexico   |  
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Ranked #33 of 172 hotels in Cancun
Bridgton, Maine
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
“Best Beach In Cancun”
4 of 5 stars Reviewed February 1, 2013

A luxury resort with spacious and clean modern rooms. There beach was fine white sand, lovely manicured grounds , beautiful pools one in a quiet zone . I stayed 2 nights as a Priority Club Rewards member. Received special treatment from friendly and helpful staff. They had good security. The only negative would be that it was very expensive to eat there. I walked or took the Hotel Zone bus for about 8 pesos to othere place to eat.

Room Tip: I was given a room with a Garden view which was excellent.
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  • Stayed January 2013, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nathalie U, Gerente at Inter-Continental Presidente Cancun Resort, responded to this review, February 8, 2013
Dear Guest,

Thank you for your amazing comments regarding our customer service. We are glad we exceeded your expectations and our staff went out of their way to assist you. We are thrilled you loved your stay and enjoyed all our amenities.

Please be our guest again.

Kind regards,

Nathalie Urban
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (192)
Date | Rating
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  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
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English first
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed January 31, 2013

I have been to Riviera Maya twice and like the "travel by your self" experience better than the all inclusive one. I would consider staying in the hotel for 1-2 weeks if I had children, simply because everything is organized.

The plus side:

Great room, (standard double with garden view), nice pool area and direct access to a clean beach. Everything was clean and modern.

Central location with shopping, restaurants, night clubs etc nearby.

Fantastic breakfast with alot of choices.

The gym was also appriciated.

The down side:

Slow wifi - not included
A little bit rude reception staff
ATM only provides US dollars and the exchange office in the hotel has hilarious exchange rates
Some of the taxi drivers provided by the hotel tried to hustle us

  • Stayed December 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nathalie U, Gerente at Inter-Continental Presidente Cancun Resort, responded to this review, February 1, 2013
Dear Guest,

Warm Greetings from Presidente InterContinental Cancun.

We would like to thank you for taking your time and post your comments on TripAdvisor; believe me your feedback is really appreciated.

I'm glad you enjoyed your room, our facilities and service; we have taken notes to pleasant your recommendations.

Once again, thank you for sharing your experience. We hope to see you again in a near future.

Sincerely yours,


Nathalie Urban
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dubai, United Arab Emirates
Senior Contributor
28 reviews 28 reviews
11 hotel reviews
Reviews in 17 cities Reviews in 17 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed January 31, 2013

My wife and I loved the stay here. The room (king bed) was large and well laid out and our room had a great view too. The staff is very friendly and efficient. Breakfast is sumptous to say the least...if we were not looking at the beach we would probably have been at breakfast till lunch time! The beach is clean and well laid out with white sand (as white as it can be), a volleyball area, enough deck beds and the water is protected by a netting from the sea weed...so the water is crystal clear The pool is large and has 2 jacuzzis by the side. The restaurant is great for a dinner under the stars.

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nathalie U, Gerente at Inter-Continental Presidente Cancun Resort, responded to this review, January 31, 2013
Dear Guest,


I am very happy indeed to learn that you consider our beach as Heaven, in your recent stay with us at Presidente InterContinental Cancun.

Your detailed and amazing review encourages us to do our best efforts to make your next visit an unforgettable time.

Thank you kindly for your positive review on TripAdvisor. I do hope to have the opportunity to welcome you back in the near future

Cordially,

Nathalie Urban
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Indianapolis, Indiana
Contributor
19 reviews 19 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed January 30, 2013

We stayed at Presidente for two nights. The beach area is the best that I have seen in Cancun. The sand is clean and soft. Other places had a seaweed problem. We ate lunch by the beautiful pool. They have a two for one drink happy hour every night at 6. We had dinner and drinks at the bar. The menu and drinks are reasonably priced. There is no need to pay the upgrade for the club level because you won't spend enough eating breakfast and drinking in the evening to make up the $110 per night up charge. Very friendly and helpful staff. The only thing we didn't like was that after we paid for a room upgrade we still had a room that overlooked another building's roof and the windows didn't open

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nathalie U, Gerente at Inter-Continental Presidente Cancun Resort, responded to this review, January 31, 2013
Dear Guest,


I am pleased to learn of your very positive impressions after your stay with us at Presidente InterContinental Cancun. Thank you for sharing your feedback and we certainly look forward to welcoming you back.

Cordially,

Nathalie Urban
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Top Contributor
72 reviews 72 reviews
8 hotel reviews
Reviews in 17 cities Reviews in 17 cities
51 helpful votes 51 helpful votes
4 of 5 stars Reviewed January 28, 2013

I took a short trip to Cancun for a long weekend getaway. This is the first time I've stayed in Cancun; in the past I've stayed in resorts along Riviera Maya. Though this hotel is near the center of city the privacy of both the hotel and the beach don't feel like you're drowning in the touring hoards.

I liked this hotel because it was elegant but not garish; minimalist but not wanting; friendly but not solicitous. I ate almost all my meals at the hotel because the dining was better than the nearby restaurant chains. Visiting in mid-January there were fewer guests there so it was easy to breeze into a table, whether it was the beach deck, the indoor lobby bar, or the open air restaurant.

The facilities were kept immaculately. The hotel doors are made of cedar, I think. There was a rustic smell and feeling in the corridors which complemented the polished tile floors and chrome.

When I've traveled solo in Mexico invariably the male waiters, bellhops, taxi drivers, etc. ask where my husband or boyfriend is. Sometimes I don't know how to take the question: are they trying to determine if I'm alone and vulnerable for a shakedown? Are they traditionalist and think a woman shouldn't be taking a vacation alone? Or, are they finding out whether you would like some hospitable company to make your visit warmer. I've concluded it's the last option, and that's what it was like at the hotel and with the taxi drivers on this trip. They seemed to really care to welcome me to Cancun and Mexico. They helped me speak Spanish better. They recommended dishes that were local favorites but off the menu. They cracked jokes with me.

It was a vacation that felt like more than four days, and I'd call that a success.

Room Tip: Though I stayed in only one room I was pleased with it - Ocean view. You're not on the water but...
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  • Stayed January 2013, traveled solo
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nathalie U, Gerente at Inter-Continental Presidente Cancun Resort, responded to this review, February 8, 2013
Dear Guest,

Thank you for taking the time to review our hotel. We are glad to hear about your excellent stay. We work hard to maintain our facilities and ensure service that will exceed our guest’s expectations. We take great pride in our restaurants & bars, we are delighted you had the chance experience them.

We look forward to seeing you again on your next visit.

Thank you again for your review and hope you return to our hotel soon.

Cordially,

Nathalie Urban
General Manager
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Cambridge, Massachusetts
Senior Contributor
28 reviews 28 reviews
8 hotel reviews
Reviews in 12 cities Reviews in 12 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed January 27, 2013

We have stayed multiple times at this hotel and is always the best family spot in Cancun. The food is great, specially to have breakfast steps away from the beach is a special pleasure, because the casual restaurant is an open palapa on the beach. Rooms are nice and functional, but the beach, no doubt is the best for honeymooners, families or seniors. Simply walk in 60 yards into an ocean clear swimming pool with out any waves and no deeper than your waist.
Several fishes will pass along your way and just enjoy the great Caribbean view, after that the pool is also beautiful. Before leaving, have a tequila/margarita from the wide variety availablein the lobby bar. Luxury with a mexican touch.
Weak spot, check out usually is slow, the rest is fantastic.

Room Tip: Ask for the classic mexican rooms, in my opinion they are nicer than the remodeled minimalist ones.
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  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nathalie U, Gerente at Inter-Continental Presidente Cancun Resort, responded to this review, January 28, 2013
Dear Guest

Thank you for choosing the Presidente InterContinental Cancun and for sharing your experience with us. It is our goal to continue in the tradition of providing exceptional value and service and I am very delighted to hear that we were successful by providing it to you and your family.

We look forward to welcome you back here at Presidente InterContinental soon.

Best Regards,

Nathalie Urban
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Omaha, Nebraska, United States
1 review
5 of 5 stars Reviewed January 27, 2013

By far, InterContinental Presidente has the best beach in Cancun. The sand is soft, the beach is long. Friendly staff, like Roberto, wait on your every need. The sand goes gently into the sea, which is protected in this area from the harsh waves from the east. If your reason to go to Cancun is the beach, El Presidente is your place.

Beyond this, you will find great service. Adolfo, the concierge is a dream come true. He will get you to the best restaurants, shopping and outtrips. Sharim and Gregorio staff the 6th floor breakfast/dinner room serving nicest rooms. They are friendly and attentive. They have winning smiles and Sharim makes a fabulous Omelette.

I have led a 30-50 person conference here for six years and have found the team to be efficient, competent and friendly. There are not the distractions of an all-inclusive. Just a great time for you and your team. You will not regret your stay at Inter-Continental Presidente Cancun!

Room Tip: Oceanview rooms are quieter. 5th floor suites are not worth the upgrade cost, but the 6th floor roo...
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  • Stayed January 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nathalie U, Gerente at Inter-Continental Presidente Cancun Resort, responded to this review, January 28, 2013
Dear Guest,

We are delighted that you had a great experience at Presidente InterContinental Cancun. Our goal is to always exceed our guests’ expectation and we thank you for taking the time to share your story.

We are very glad about your comments concerning our team members as Sharim, Gregorio, Roberto and Adolfo, we will pass your good words to them which I am sure will give them motivation to deliver an even better service to our guests.

I look forward to welcoming you again soon at Presidente InterContinental Cancun.

Sincerely,

Nathalie Urban
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Inter-Continental Presidente Cancun Resort

Address: Blvd Kukulcan Km 7.5 | Quintana Roo, Cancun 77500, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#22 Spa Hotel in Cancun
#26 Luxury Hotel in Cancun
#28 Top resorts Hotel in Cancun
#29 Family Hotel in Cancun
#30 On the Beach Hotel in Cancun
#33 Business Hotel in Cancun
#40 Romantic Hotel in Cancun
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Inter-Continental Presidente Cancun Resort 4*
Official Description (provided by the hotel):
Presidente InterContinental Cancún Resort is all you could ever want in a tropical retreat: comfy accommodations, superb restaurants and a picture-perfect beach. Central shops and nightlife are 10 minutes away, Isla Mujeres is just across the water, and there s a golf course next door. In two hours or less, you ll stand in awe of ancient Mayan ruins. ... more   less 
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Also Known As:
Intercontinental Presidente Cancun Hotel Cancun
Intercontinental Cancun

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