What a wonderful treat and surprise. We traveled myself and my two children and we joined several other friends and their families.
Our first thoughts were our friends were there so no matter what we would have a great time. The level of cleanliness and maintenance at the facility is exceptional. The rooms are good but average but you don't go for the room itself. The overall experience really exceeded our expectations.
I tried activities like kayaking that I would not normally have tried and the signature Aquagym which was really a great workout and lots of fun.
Our children (6 and 8) thoroughly enjoyed kids club. It was an easy sell for me to the kids. "You are welcome to stay with me in the morning but do not think that by noon you will have gone sailing, flying on the trapeze and tennis." They spent the morning in kids club on a few days and then we had great time at the beach or pool in the afternoon.
We took two excursions the Coba/Cenotes where you go to Mayan ruins and swim in the underground caves and sailing/snorkeling half day trip and everyone enjoyed. The excursions as explained to us by one of our guides are set up to meet the standards of Club Med sort of as Disney Vacations to different locations; so you are getting the same level of service which was wonderful and should allow you to book excursions if you choose with confidence.
The food was good, suggest taking advantage of table dining a few times for dinner just for change. My other suggestions were we used more sunscreen at a high SPF than I expected or brought (especially with so much time in the ocean or pool). Also there are in room amenities like shampoo but there is no conditioner and with sun and salt water/chlorine you will probably need it!
I am still absolutely unclear on the variations between room types. We had a room with an ocean view which looked practically identical to my friends' room directly across the hallway with a very slight difference in square footage by the sliding glass door.
I called for turndown nightly, which we needed with three of us showing etc. However, when we changed rooms for the last two nights I again called for turndown and was told in no uncertain terms that only certain rooms could get turndown. The second room again was pretty identical to the first the fridge didn't have 6 soft drinks as the first and it had the slightly less square footage by the glass door to the balcony.
The only challenging area that we continuously encountered was the front desk/reception. We had issues with our door locks and had to go back for new keys 3 times. I felt they could have been much more proactive and when I was calling from another room come there themselves instead of having to hoof it over to the desk. My friend needed internet service and was told that she could not use the internet since her folio of extra charges was not signed and just had a credit card. She explained that her daughter was asleep and it was a nominal charge for the internet could they just let her use it and first thing in the morning she would sign. She was told no. It just seems whatever request was presented to the front desk it was not possible or at best not a proactive stance on how they could help only advising us that they couldn't or not making the effort. Again, minimal concern in that generally once you are checked in you are done. And even with this experience with that particular area we would happily return to this CM or try another.
Of the many good experiences I think the best had to have been the announcement that Rodrigo (GO at Aquagym) and native to Mexico City gave on Friday of our stay which is often the last day for many. He gave a very sincere and heartfelt thanks to all of us for staying at Club Med and for visiting his country. Rarely do you see such genuine thanks expressed and it was charming.
- Official Description (provided by the hotel):
- Discover the wonders of Mexico in this environmentally friendly all-inclusive family resort nestled on a pristine stretch of world-famous Mayan Riviera beach. Travel to Club Med Cancun Yucatan with your family to enjoy a carefree all-inclusive vacation amidst the sumptuous amenities, natural beauty and a relaxing atmosphere that make this unique family resort as breathtaking as it is adventurous. Uncover a fresh perspective on the charm of the Mexican culture and experience a vacation filled with enhancements for the entire family. There's so much about this newly redesigned resort that will touch your family for years to come: refined accommodations, excursions* to Mayan archeological sites, a new Club Med Spa by Comfort Zone*, 3 restaurants including 1 fine Mexican dining venue and 1 serving worldwide specialties, and more. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Club Med and Despegar.com so you can book your Club Med Cancun Yucatan reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Club Med Cancun Yucatan Hotel Cancun
- Cancun Club Med
- Club Med Cancun Resort