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“Excellent resort and service” 5 of 5 stars
Review of Club Med Cancun Yucatan

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Club Med Cancun Yucatan
4.0 of 5 Resort (All-Inclusive)   |   Punta Nizuc, Cancun 77500, Mexico   |  
Hotel amenities
Ranked #22 of 178 Hotels in Cancun
Senior Contributor
24 reviews 24 reviews
5 hotel reviews
Reviews in 20 cities Reviews in 20 cities
12 helpful votes 12 helpful votes
“Excellent resort and service”
5 of 5 stars Reviewed January 17, 2013

This was our 9th club med and second time here in Cancun.

They have improved the facility and the Service is superior.
Special kudos to Gibran the saling instructor. He was great!
Beautiful views abd great food quality. We will come back.

  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
clubmedofficial, Guest Relations Manager at Club Med Cancun Yucatan, responded to this review, February 5, 2013
Dear Dtrenary,
Thanks for the kind words about our Cancun resort! We love when our guests have an exceptional time and we're thrilled to hear this was your 9th visit to a Club Med resort! We're also so glad you found our service, staff, dining options and activities to be great. Thank you again for posting a review, and we can't wait for you to return!
Kind Regards,
Your Club Med Team
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2,488 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Washington, DC
Contributor
11 reviews 11 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed January 16, 2013

We took our two boys, ages 4 and 2, between Christmas and New Years. For us, Club Med is the absolute best vacation spot for families and Cancun didn't disappoint. We stayed at the Jade part of the property (because it was all that was available.) It was a bit more expensive but as we discovered, well worth it. Jade has a separate, private pool for its guests and a wonderful bar. Overall, the Cancun property has incredible activities: waterskiiing, sailing, snorkeling, tennis, trapeze, windsurfing, fitness classes, etc etc. The beach is wonderful but don't expect a pristine paradise view. Cancun's beach is highly developed with properties lining the entire bay. That said, Club Med's location--at the far end of the bay--is perfect and you get a somewhat more secluded experience. We thought the food was terrific, the staff--as always--was warm and friendly. My only (minor) piece of advice is that if you are deciding between Cancun and Ixtapa and you have very young children (under 5), Ixtapa might be a better bet because it is geared toward the very young. But our boys still had a blast in Cancun.

Room Tip: If you can, pay extra and stay in the Jade rooms.
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  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
clubmedofficial, Guest Relations Manager at Club Med Cancun Yucatan, responded to this review, February 5, 2013
Dear sootytern,
Thank you for posting a review about our Club Med Cancun resort. We're thrilled you and your family had such an amazing vacation and that you enjoyed all the activities our resort has to offer like sailing, water skiing and the trapeze. It also makes us so happy to hear our staff and dining options exceeded your expectations. Thank you again for sharing, and we hope to see you again soon!
Kind Regards,
Your Club Med Team
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Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed January 16, 2013

Nothing special. Weak drinks. Food was okay. Poor Wi-Fi. Most of the staff were pretty good but management was poor. When we made a reservation several months in advance they split us up into two different non-adjoining rooms without asking. We found out about this right away and demanded to be together with our children--not unreasonable? They put us together in adjoining rooms for 5 nights and promised to make some changes to get us together for the full 7 nights. They had seven months to make it happen and it didn't happen. We met with management on site when we arrived and they still didn't make it happen. They seemed like they couldn't care less. They didn't offer any kind of compensation for this major inconvenience. We had to move across to the other side of the property for our last two nights into non-adjoining rooms. Kids program was the only really good thing. Our 8yo daughter loved the place. She still talks about Oscar. Bless her heart!

  • Stayed March 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
clubmedofficial, Guest Relations Manager at Club Med Cancun Yucatan, responded to this review, February 5, 2013
Dear Empiredave,
Thank you for posting a review about your stay at our Cancun resort. We apologize for not exceeding your expectations as this is not the norm for Club Med. Please know we are currently addressing the concerns you've mentioned and truly appreciate your insights. Thank you again for sharing your thoughts.
Kind Regards,
Your Club Med Team
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Kelowna, Canada
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed January 16, 2013

We have used and benefitted from Tripadvisor for several years now, but this is our first contribution. If it’s a bit verbose, we’re trying to make up for missed opportunities in the past.

We stayed at Club Med Cancun from 2nd December to 16th December, 2012.

Overall it was a very enjoyable vacation. However, we would need to see some changes before we visit them again.

THE GOOD

Terrific food in La Hacienda (main buffet restaurant). We tried La Pergola (Steak House) and Las Casuelas (Mexican Specialties) but found that the variety and quality at La Hacienda to be so great that we did not need to go anywhere else. The house wines were quite drinkable and the self-serve beer dispenser was a joy to operate.

Service at all restaurants was top-of-the-line.

Location: Club Med Cancun must have selected their Cancun property early, because they definitely have the best location along the strip. Beaches, snorkeling, and water sports activities were excellent.

The equipment at the sailing area was top notch and kept in good repair. They had Hobie 16 and 14 plus many types of wind surfers and sails suited for beginners as well as advanced sailors. They had two power boats to retrieve sailors that could not make it back on their own steam. Excellent setup.

We are a bit too old in the tooth to be able to participate in the waterskiing and trapeze circus activities, but they all looked like fun, good equipment and all included in the price!!

Aqua Gym at the pool was well attended and fun as well as all the fitness activities around the pool and on the beach. Good job!

We did not participate in the tennis activities, but again the courts, the equipment, and the coaches seemed to be top notch.

The evening entertainment was quite good. What might have been lacking in talent was more than made up for with enthusiasm and loud NOISE!!

Nice service at the bars, and house drinks were acceptable.

Having an infirmary on site was a bonus. One of us had a badly cut finger with stitches that needed a bit of TLC and the stitches eventually removed. This was cheerfully done at no extra cost. Excellent!

The transport to and from the airport to the resort was on time and well organized.

Last but not least, kudos to a few exceptional personnel who really made the two-week stay a pleasure for us. First of all, Zani, who was the GO coordinator at the time, was excellent in every respect. Margot did an outstanding job as a fitness and zumba instructor, both because of her expertise and her winning personality. Cesar in GO HR - training was very patient and informative, despite our persistent barrage of questions. With employees like that, Club Med will continue to do well.


THE BAD

The room was small, dark and in weird colour schemes. Ours was in eye-popping fuchsia and brown. The covers on the comforters were not changed all that frequently. With the cut finger we’d left a couple of small blood stains on the cover. When they were still there after a week and a half, we decided to take the cover off and finally got a fresh one installed. Otherwise the room cleanup was OK.

We found it odd, in a 4/5 star resort, that there was no room meal service at all. Also the mini fridge was not stocked with anything.

Our room was in the Onice block (6009). It had single beds, but faced a grungy murky canal that was not very appealing. The saving grace was a six foot crocodile that swam by outside the small balcony late on the first afternoon.

We were told that the occupancy rate was only 60%, so we figured that it would be easy to change rooms to the other side to get away from the grungy canal. When we inquired about moving to the other side (facing East) the next day, we were told that to get “ocean view” we would have to pay another US$1,180.00. We politely declined. The room we were initially assigned (5017) did face East, but it did not have the two single beds we had specifically requested. Somehow this room had suddenly increased in price by $100.00 per day!!

The only place we found interaction with the staff frustrating was at the front desk. It seemed that every time we made a request or asked a simple question (anything more complicated than the time of day), the staff had to go to the back room to get help. We never saw the ‘mastermind’ who manned the back room, just the little teenagers at the front. One would expect that with the range and variety of questions likely to arrive at the Front Desk, it would be staffed with the most knowledgeable, efficient and customer-oriented people available.

Club Med time is one hour ahead of the rest of the world in their time zone. It would have been nice if we had been informed about this at check in.

A map included in the photocopied brochure we were given would have been helpful. Also, the map at the main activity board by the pool could have had more detail.

There were constant references to GOs, GEs, and GMs. We had no idea what these acronyms stood for. After guessing at Go Go girls, General Electric and General Motors, we finally broke down and asked. Gentle Organizers, Gentle Employees, and Gentle Members didn't mean much to us but perhaps it makes more sense in French.

One day before our departure we were handed a “Check Out Information” sheet. This was a good idea. However, a check out time of 10:00 Cancun time was rather inconvenient - if there was a reason for deviating from the standard noon check-out time at hotels, we did not know what it was.

The “courtesy room” for showering and changing was hard to find, and we were not told that we needed a special key to be able to use it. Another trip to the front desk. Also the promised lockers had no keys.

When we returned from a car trip to Cancun, suddenly none of our room keys worked. Another trip to the front desk. Got new keys, and they also did not work. Another trip to the front desk. We were told that it was a door battery problem (which turned out not to be the case) and that a maintenance guy (GE) would appear to put new batteries in the door. We waited for half an hour outside our door before the problem was finally fixed.

We rented a small Nissan car at the resort for a day to visit Cancun. The price was $132.00 plus fuel. Outrageous!!

The “Boutique Club Med” was mainly stocked with overpriced clothes. Very little selection in basic toiletries etc. Staff could have been more pleasant. In order to make a purchase of a tube of toothpaste, you had to establish a line of credit with Club Med (another trip to the front desk). You cannot use cash or credit card. When we were issued new cards because we could not open our room door, the kids at the front desk forgot to re-code the line of credit on to the new cards, so we could not buy anything at the shop. Another trip to the front desk.

After we returned home, we received an email suggesting we complete a questionnaire regarding our experiences at Club Med Cancun. There was no provision for additional or clarifying comments, and at the end it suddenly was submitted without any chance for our review or additional impressions. We suspect it will probably not be read by anyone.

We have read some of the Club Med Cancun responses to comments made by folks submitting to Tripadvisor. These responses are obviously just boilerplate inserts.

THE UGLY

The Internet. At any four or five star resort we have visited in Mexico over the last five (5) years, Internet access has been WIFI in the room and at no charge. At Club Med Cancun, there are only three WIFI hot spots (front desk, Soluna bar, and the Fitness Centre), but all the rooms need to be hard wired to get Internet access. This means that you cannot use your tablet or iPhone for WIFI access except at the three hotspots – at which reception was intermittent at best. For this lousy Internet service they charge $6.00/hour, $18.00/day, and $60.00/week. It should be included and WIFI should be available everywhere.

The Internet Service pamphlet they provide in the room clearly states that the one hour use is “pauseable” – but after several inquiries at the front desk (little girls going back to the secret back room as usual) we were told that “Miami” (apparently Club Med North American Head Office) had informed them that this was Mexico, and the one hour access had to be used in one consecutive hour and could not be paused as the pamphlet indicated.

Our wired connection in the room never worked properly. At one time we had to remove the cover plate to make proper connection to the wire that had disappeared in to the back – even at that it was sporadic and completely unsatisfactory. We paid for a week, but after six days we were told our time had run out. Another trip to the front desk. We got another day added with a new password etc. At that time they still owed us four (4) hours which we never recovered. That didn’t really matter because the connection was so poor that it was no loss at all.

The password and log on/log off routine was so pathetic that if you did not log off according to a complicated procedure (which was initially never properly explained), you lost your connection and yes, another trip to the front desk to reset the connection (we had about six (6) of those). Each time you re-connected you had to re-enter the eight digit pass code you received on a small slip of paper. This was a source of aggravation for us during our stay.

Room Tip: Avoid ONICE (uneven) 6001 - 6011, 6013 - 6019, 6021 and 6023 Avoid AMBAR 7001 - 7006 All these roo...
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  • Stayed December 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
clubmedofficial, Guest Relations Manager at Club Med Cancun Yucatan, responded to this review, February 5, 2013
Dear hansu123,
Thank you for sharing about your experience at our Club Med Cancun resort. We're so glad to hear you enjoyed your stay and that you found our staff, dining options, service, gym and entertainment to be great. We apologize for the concerns you have mentioned and will be addressing them immediately. Thank you again for your feedback.
Kind Regards,
Your Club Med Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed January 14, 2013

Stayed Jan 5-12 in Jade building with my husband and 2 boys age 8 and 4. We had a blast. Just enough family and separate time to satisfy everyone. Brough radios so that 8 yr old could roam 'free' with his mini club friends and come and go as he pleased. Food was fantasic, fresh and tasty. Could use a bit more Mexican infusion however. Very International clientele and flavour to the resort. GO's were super friendly as were all of the staff. Jade Building is wonderful. Room service for breakfast and lunch served by the pool, drinks and snack servie at the ppol and proviate beahc with cabanas. Felt very exclusive yet still able to be a part of all the action. Enjoyed sailing, and the beach by the water sports. Exursion to Coba was great, speed boat ride was enjoyed by the boys and while we enjoyed the Dolphin swim, the info could have been clearer at the time of booking so that we could minimize costs of photos.
I thought that we wouldhave to look for Iguanas but they were everywhere and this held great appeal for the kids. The golf cart service to take us back and forth from Jade to the main buildings was appreciated and also added alevel of entertainment for the kids. It also helped at night when the little one fell asleep during the show.
Club Med follows EST not Cancun time so no Jet lag for us coming from Toronto.
The only reason I am not giving it 5 stars is that while I understand that the Carribeas in always humid (85% humidity) if there had been proper working fans and a good AC system, the rooms would not have smelled musty . moudly and our clothes would not have always been damp. I don't expect things to dry on the bacony when there is no sun and high humidity however, I do expect my bed to be dry when I get in at night and my clothes in the closet as well.
We prefer no AC however we ran it in hopes it would help with humidity. No fans in the washroom or toilette room added to the dampness.
Other than that, it was perfect form start to finish! Highly reccomend it and hope to return one day.

Room Tip: Highly reccomend the Jade Buidling for added services such as pool side / cabana side drink and food...
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  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
clubmedofficial, Guest Relations Manager at Club Med Cancun Yucatan, responded to this review, February 5, 2013
Dear Eleni P,
Thank you for posting a review about our Cancun resort. We're so glad to know you had an awesome trip and that our dining options, staff, Kids Club and activities surpassed your expectations. Please know we are currently addressing the concerns you have mentioned and truly appreciate your feedback as we are always looking for ways to improve. We hope you visit us again in the near future!
Kind Regards,
Your Club Med Team
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Atlanta, GA
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 14, 2013

Recently traveled to Club Med Cancun for a week's vacation with my families. I wasn't sure what to expect as I hadn't been to a Club Med since I was young enough to be in the Mini Club (in my mid-20s now), but it was amazing.

The food was very good, especially for a buffet, the drinks were nice, and I thought that the room was perfectly adequate despite what some other reviews have said (we stayed in the normal rooms, not Jade). The beach is gorgeous and there were plenty of chairs and huts, despite the fact that the resort was almost full over the holidays.

Of course the best and most unique thing about Club Med is the GOs. Sergio at tennis, Johanna at water ski, Reuben from the Mini Club and Giovanni from reception were all very helpful and great friends. I can still hear Maravilha's Crazy Signs rapping in my head (a lot of the same songs from 15 years ago!) and Aziz was very visible as Chef de Village.

As someone around the same age as many of the GOs it was great to be able to go to the bar with them at night and have people to hang out in a place where I didn't know anyone else. It's an experience that you don't really get at anywhere other than a Club Med.

We took a half-day excursion to Tulum, the Mayan ruins on the coast (~1.5 hours away), and they were gorgeous.

Overall a fantastic vacation. It really got me back into the Club Med thing and I hope to visit more clubs in the near future. The only downside that I could see is that the club is very large and spread out, so you should come expecting to do some walking, but they definitely have the best land and location on the Cancun strip.

  • Stayed December 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
clubmedofficial, Guest Relations Manager at Club Med Cancun Yucatan, responded to this review, February 5, 2013
Dear NorthGARep,
Thank you for sharing about your stay at our Club Med Cancun resort. We love when our guests have a fabulous experience and we're so happy to hear you've visited our resorts before! We're especially happy to hear our staff, dining options, activities and entertainment exceeded your every expectation. Thank you again for posting a review, and we hope you visit again soon!
Kind Regards,
Your Club Med Team
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australia
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed January 12, 2013

Club Med seems to be the only hotel along the hotel zone beach that offers so many water-sports, it has water on all four sides, a normal sunbathing.swimming beach, a snorkelling coral beach, a wind sports beach with perfect conditions and a lagoon for water skiing. The food was excellent, service impeccable and the GOs super-friendly. We basically didn't see our 17 and 19 year olds, they were always participating in the games, doing sports or at the night club. They only joined us to eat! Special mention should go to Josh, the chief of land sports, who always made us laugh and "looked after our daughter's honour" at the nightclub and Sergio from Tennis who, despite being a new GO, was great company. Loved the fact that the drinks were included and we didn't have to worry if we wanted to try a cocktail and then didn't like it. Got hooked on the best mojitos in the world. Would go again in a heart beat.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
clubmedofficial, Guest Relations Manager at Club Med Cancun Yucatan, responded to this review, February 5, 2013
Dear janefromozAustralia,
Thank you for taking the time to post a review about our Cancun resort. We're so glad you had a fantastic stay and that you enjoyed all the activities our resort has to offer like snorkeling and water skiing. It also makes us so happy you found our staff, service, dining options and entertainment to be exceptional. We hope you visit again in the near future!
Kind Regards,
Your Club Med Team
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Additional Information about Club Med Cancun Yucatan

Address: Punta Nizuc, Cancun 77500, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Cancun
#15 Romantic Hotel in Cancun
#20 Top resorts Hotel in Cancun
#21 Luxury Hotel in Cancun
#22 On the Beach Hotel in Cancun
#27 Business Hotel in Cancun
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Club Med Cancun Yucatan 4*
Number of rooms: 436
Official Description (provided by the hotel):
Discover the wonders of Mexico in this environmentally friendly all-inclusive family resort nestled on a pristine stretch of world-famous Mayan Riviera beach. Travel to Club Med Cancun Yucatan with your family to enjoy a carefree all-inclusive vacation amidst the sumptuous amenities, natural beauty and a relaxing atmosphere that make this unique family resort as breathtaking as it is adventurous. Uncover a fresh perspective on the charm of the Mexican culture and experience a vacation filled with enhancements for the entire family. There's so much about this newly redesigned resort that will touch your family for years to come: refined accommodations, excursions* to Mayan archeological sites, a new Club Med Spa by Comfort Zone*, 3 restaurants including 1 fine Mexican dining venue and 1 serving worldwide specialties, and more. ... more   less 
Reservation Options:
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Also Known As:
Club Med Cancun Yucatan Hotel Cancun
Cancun Club Med
Club Med Cancun Resort

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