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Club Med Cancun Yucatan: Traveler Reviews

4.0 of 5
Punta Nizuc, Cancun 77500, Mexico
Hotel amenities
Club Med Cancun Yucatan
Ranked #2 of 175 hotels in Cancun
4.5 of 5 stars 1112 Reviews
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1,112 reviews from our community

What travelers say about this hotel
  • Great time(35)
  • Very good(35)
  • Water skiing(23)
  • Crazy Signs(21)
  • Jade building(19)
  • White chocolate bread(12)
  • Chef du village(10)
  • Friendly and helpful(9)
  • Main restaurant(9)
  • Car Wash(8)
Traveler rating
    770
    237
    46
    31
    28
Only show reviews for Family (642) | Couples (205) | Business (16)
Date Rating
Glastonbury, Connecticut
1 review
2 helpful votes 2 helpful votes
“Another day in paradise”
5 of 5 stars Reviewed May 14, 2012 NEW
2
people found this review helpful

We recently stayed, as part of a large travel group, at the Club Med Cancun in the Jade Building, which is their exclusive concierge building. Everything was fabulous. We had been to a nearby hotel in Cancun 2 years ago so we knew we were going to the best beach in the area. Truly it did not disappoint. The whitest sand, the bluest water, the brilliant sky, excellent snorkeling. The Infinity pool at the Jade building is very lovely and the service for the building is outstanding. The main pool is a little small but very well tended and nicely situated. We did not use the circus area, nor the children's area. The food at the resort is average and somewhat repetitive, however, there is such a large variety that usually there was something interesting to try. I also do not go to the Caribbean for food rather for the beach and weather, so I am probably not the best judge of that.
Everyone was very friendly and courteous, especially our "boogie" golf cart driver Eduardo. He was delightful. In general, if I even thought of needing something, it was already attended to, already done. I did hear from those not staying in the Jade building that their accomodations were not as delightful (eg fridge not stocked, scratchy towels), however, at Jade we were fully satisfied. It was worth the extra money.
We did go to the spa - pricey but again - worth it. I got a fantastic massage (including deep tissue) and facial and felt totally relaxed when I left.
I would definitely return again. I already want "another day in Paradise".

Room Tip: Spend the money for the Jade building even if it is not an ocean view.
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  • Stayed May 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Seja J about Club Med Cancun Yucatan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
clubmedofficial, Guest Relations Manager at Club Med Cancun Yucatan, responded to this review
May 18, 2012
Dear Seja J,
Thank you for writing such a detailed review of your stay with us! We are so excited that you loved relaxing at our beautiful location and interacting with our amazing staff. We would also like to thank you for your insights regarding our pool and our food because we value your opinion. We hope you will be back again very soon!

Kind Regards,
Your Club Med Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Peoria, Illinois
Contributor
17 reviews 17 reviews
Reviews in 12 cities Reviews in 12 cities
37 helpful votes 37 helpful votes
“I set my expectations too high”
3 of 5 stars Reviewed May 13, 2012
2
people found this review helpful

We just returned from a week long stay. I was not overly impressed. The room itself suited its purpose. The bed was comfortable. The shower had plenty of hot water and good pressure. The bath products adequate. If you need hair conditioner you will need to bring your own as it is not provided. The towels were scratchy but got the job done. The sitting area is small but it suited us just fine. Norma our housekeeper did a wonderful job keeping our room clean.

There is a mini fridge in the room. It is not stocked. There is water and coffee in the room. I have stayed at other resorts and was shocked that the fridge was not stocked. Would it really be that hard for Club Med to put some beer, water and soda in the fridge? It would have been nice to be able to have a cold drink of water when we entered our room but you have to turn the fridge on when you arrive. They want to be green and that is fine, but if I decide that I want to use the fridge then they should stock it.

The food at the buffet was average. I am not a "foodie" but I do expect decent food at a resort. There was a lot of repetition from meal to meal. I did eat at the specialty restaurants and should have made reservations every night. Another thing I would like to add is that you can't get something to eat all of the time. I grew very tired of waiting for something to open.

The bars at the resort keep certain hours. The bar by the pool and ocean should open earlier and stay open later. If you do have a drink by the pool be sure to ask Alfredo to make his specialty drink. It is quite good.

I went snorkeling and enjoyed it. The beach is very rocky so be careful. I did not water ski or windsurf. I was told that alligators (or perhaps it was crocodiles) are in the lagoon. I was also told that they have never had any issues with them. I say why tempt fate? Just because they have never had a problem does not diminish the fact deadly creatures are lurking in the water.

I went to the circus and enjoyed the show. The performers work very hard and have perfected their art. Speaking of shows, the theater has ceiling fans which do not adequately cool the room. I went to a show and it was like sitting in a sauna. Once was enough.

The ocean was breathtaking. The staff keep the beach very clean. It was nice to be able to sit under a cabana and take it all in. The water was cool but very refreshing. Be sure to put on sunscreen as it is very easy to get sunburn.

The pool was nice. I enjoyed lounging in the pool. The water was warm and it was great to be able to take an evening dip.

I set my expectations too high with Club Med. I was at an Iberostar resort in February and hands down it was much nicer. I will not return to Club Med Cancun. I don't think I will go to any Club Med again. For my money I spent I expect more.

Room Tip: We stayed in the Amatista building. It is far away from the beach and pool. It is by the lagoon and...
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  • Stayed May 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask satchel21 about Club Med Cancun Yucatan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“I was expecting the worst but I got the best”
5 of 5 stars Reviewed May 12, 2012
1
person found this review helpful

I had read all these reviews (skeptical and positive) so I was telling myself not to expect luxry however that is what I got. I came with my husband 2 daughters and son. And got a room that over looked the lagoon (which is beautiful) everyone was happy. My daughters both made friends at "mini club med" and "carwash" which you can opt to go to lets say water skiing and then not go to the next activity. HOWEVER YOU CANNOT GO WATERSKIING IF YOU ARENT 12 one of my daughters went and she wasn't twelve and they didn't really care but the second time they called the front desk checked her age and didn't let her go. I encourage all viewers of this who go to club med to do the trapize it's very fun for all ages. The food was incredible at the buffet and the steak house however the mexican restaurant wasn't appealing to anyone in my family but I strongly advise you to go to club med

  • Stayed April 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Urfaveadvisor about Club Med Cancun Yucatan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
clubmedofficial, Guest Relations Manager at Club Med Cancun Yucatan, responded to this review
May 18, 2012
Dear Urfaveadvisor,
Thank you for sharing your Club Med memories with us! We are absolutely thrilled that your experience with us was a great one. We're happy to hear that your entire family had an unforgettable vacation because we strive to please guests of all ages. We truly appreciate your recommendation and hope to see all of you again soon!

Kind Regards,
Your Club Med Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Canada
Senior Reviewer
6 reviews 6 reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
“Exceeded Expectations”
5 of 5 stars Reviewed May 10, 2012
1
person found this review helpful

I just spend a week here in April, 2012. It was my 8th time to Mexico. This resort was by far the best! We paid a little extra and stayed in the Jade Building which was definitely worth it for use of the private pool. The buffet restaurant was excellent. The steakhouse restaurant was also very good but the seafood restaurant definitely left something to be desired. This place is "all-inclusive" for real and the staff does not expect tips for every little thing they do. The beaches around the resort were the most amazing I have ever seen in Mexico. In addition, all staff went out of their way to be helpful and genuinely cared about their guests. The rooms were also very nice, bed comfortable and the room had a nice sized balcony. Overall, i would give this place a 9.5 out of 10. Highly recommend it!!

Room Tip: Rooms in the Jade Building have complimentary continental breakfast deliviered via room service and...
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  • Stayed April 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask CanadaMolson77 about Club Med Cancun Yucatan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
clubmedofficial, Guest Relations Manager at Club Med Cancun Yucatan, responded to this review
May 18, 2012
Dear CanadaMolson77,
Thank you for telling us all about your vacation at Club Med Cancun! We are thrilled to hear that our resort "exceeded expectations." It is truly a compliment coming from someone who has been to Mexico eight times! We're happy that you loved our delicious food and amazing staff. We can't wait to have you back soon!

Kind Regards,
Your Club Med Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Coventry, Rhode Island
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
“Another wonderful week at the Club Med Yucatan”
5 of 5 stars Reviewed May 6, 2012
3
people found this review helpful

This was our second stay in 2 years. Things have gotten even better since our last visit 2 years ago. Live music is definitely a nice touch. The food is superb, children's activities are sans pareil.
Eduardo was everywhere. This man does not sleep! Also, Alyn, the children's club manager is a wonderful, compassionate human being! Rooms are clean, everything works the way it should. Staff is friendly and professional. The catamaran crew, JC and others are all top notch. Boats are kept in fine shape. The only thing that might need improvement, is to add wi-fi in all the guest-rooms. These days to keep in touch with family members and friends who stayed behind, internet is the preferred way of communication.
Club Med Yucatan, we will visit you again, for sure!

  • Stayed May 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Dima-Masha about Club Med Cancun Yucatan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
clubmedofficial, Guest Relations Manager at Club Med Cancun Yucatan, responded to this review
May 10, 2012
Dear Dima-Masha,
Thank you for sharing your Club Med memories with us! We are excited to hear that there is something about our resort that keeps you coming back! Our staff works hard to ensure that every guest has an unforgettable vacation, and it sounds like you loved our staff as much as we do! We can't wait to see you again soon!

Kind Regards,
Your Club Med Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Club Med Cancun Yucatan

  • Club Med Cancun
  • Club Med
  • Cancun Club Med
  • Club Med Cancun Resort
Address: Punta Nizuc, Cancun 77500, Mexico
Price Range: NOK: $

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