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“My family loved Dreams Cancun!” 5 of 5 stars
Review of Hyatt Ziva Cancun

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Hyatt Ziva Cancun
5.0 of 5 Resort (All-Inclusive)   |   Punta Cancun s/n, Zona Hotelera, Cancun 77500, Mexico (Formerly Dreams Cancun Resort & Spa)   |  
Hotel amenities
1 review
“My family loved Dreams Cancun!”
5 of 5 stars Reviewed October 8, 2009

We stayed at Dreams Cancun from Aug 4-10, 2009. My husband and I are in our mid 30’s and we have 2 children ages 5 & 7. When we arrived it was warm in the lobby as a lot had written, but I expected as much seeing as we were going to Cancun! Our room was ready as soon as we arrived and our bags brought to us in a timely manner. Although my parents were in another room and they had to wait for quite a few hours before getting their room and were not happy mainly because the staff kept telling them that it would be ready in little bit but it turned out to be hours. The rooms looked older than other places that I had traveled, but were always clean and well stocked (Coronitas, soda and juices). I had told the hotel before our arrival that this was an anniversary trip and when we got to our room there was champagne and an anniversary sign on our door, a nice touch! Our room looked over the dolphin lagoon and although the morning activities always woke me up it wasn't so bad, the dolphins were fun to watch!

Food/Drinks - we had the buffet for breakfast every day and it was great! Oh, one day we did room service, which was also good. For lunches we always ordered beach side (slow service but I was in no hurry since I was on vacation!). We also ate at the seaside grille for a few lunches, yummy! We tried all the restaurants at dinner and loved them all, Oceana, Himitsu and Seaside grill. We took advantage of almost all the bars. Some drinks were very light and others very strong, depends on what you order.

Activities/ Kids club - My husband played beach volleyball every day. The water aerobics looked fun but I just never got a chance to participate. The activities staff was always on the go, so enthusiastic and fun! My kids at 1st were very hesitant on going into the kids club but after a few minutes were kept busy and asked if they could stay longer. Every day they asked to go in for quite a few hours. They provided pagers and whenever my kids needed me they paged me. The caregivers were soo nice and kept the kids busy and having fun! I used the gym a few times, always clean and not crowded. The nightly shows were entertaining. Not top notch performances, but the staff tried so hard and we enjoyed it.

Pool /beach- The main pool looked pretty murky to me so I never stepped foot in there. I spent all my time on the beach. (If you want to swim in a pool this resort is not for you.) The hotel has such a great location, with beaches on 2 sides of it. The water was so calm and warm. The kids enjoyed wading and building sandcastles. I enjoyed the lounge chairs, never had a hard time getting one in the shade! And towels were always plentiful. My husband and son took a kayak out into the water, they weren't allowed to go very far, but enjoyed it.

We took one excursion to the chichen itza ruins and even though it poured on us for an hour or so we loooved it! We learned so much. We stopped by a cenote which was neat, the kids played in the natural spring water. We booked through Olympus Tours; they have an office at the hotel, convenient! We did bargain with them, telling them about rates we found online with other tour groups. Although a lot of people like to drive on their own or rent a private tour van, we enjoyed our group tour a lot. We met a lot of really nice people on the bus. It was air conditioned and comfy. You do waste time though visiting a Mayan village where they try to sell you souvenirs, but the lunch was tasty. Oh and it is a long day.

We didn't do any shopping or even leave the resort, except for the ruins, and we were kept busy the whole time. I have friends that went to the mercado and said that the prices were high.

My sister used the business center every day. They provide you with 15 minutes of free internet a day. They also had movies to borrow, which we didn't take advantrage of.

I would definitely recommend this resort to anyone looking to go to Cancun, it's a great family resort. My 7 year old son keeps asking to go back, remembering the names of all his favorite restaurants and (non-alcoholic) drinks.

Oh and don’t forget to bring dollar bills for tipping. Although the staff doesn’t expect it it’s a nice gesture for all the hard work that they do for us.

  • Stayed August 2009, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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3,757 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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1 review
3 of 5 stars Reviewed October 8, 2009

The hotel is great and the service was perfect, but the all inclusive food and drinks are just okay. If you don't want to go out and just want toi enjoy the Caribean sea and relax it is a great place to stay.
The swim with the dolfins is amazing, but hotels guests don't have any kind of discount or privileges.

  • Stayed July 2009, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Des Moines
1 review
4 of 5 stars Reviewed October 8, 2009

The resort was beautiful with lots to do. We got married on the beach at Dreams. Although we were a little unsure pre-arrival what to expect for our wedding, once we arrived we were immediately assured that everything would be perfect. The planning all takes place once you arrive and we couldn't have asked for a better wedding. The beaches are great and you can actually swim in the ocean. Space by the pool was sometimes hard to find. The food was great. My only compliant was that you couldn't grab a snack anywhere.

  • Stayed October 2008, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Chicago, Il
1 review
5 of 5 stars Reviewed October 8, 2009

My husband and I were married at Dreams Cancun in Nov. 2007. We had a wonderful time! We had 20 guests stay at the resort also. Every single one of them raved about how our wedding was one the most beautiful and entertaining they've been too. Everyone loved the resort and said they would love to come back. This is what I thought of our week we stay.

The resort is not the most lavish I've stayed in, but it was beautiful, well taken care of and clean. Its definitely a family resort. They will not allow big groups of spring breakers who will disrupt the other guests.

The customer service is top notch I would give it a 10. Dreams had the most hospitable staff of ANY place I've stayed. Never batted an eye at any request and didn't deny any either.

We stayed in the Honeymoon suite in the Tower. It was incredilbe! The views were spectacular. The bed was comfortable and the sheets soft. Five bucks to the maid that stocks your fridge and she'll put whatever you want in it.

The food was awesome. I don't remember the name of the Japanese rest. but it was fantastic. The world cafe has everything you could want.

The wedding was easy to plan. You have a free wedding planner that sets everything up. My only suggestion is that you hire your own photographer and videographer. I hired a local photographer from Claudia Rodriguez studio (--). Erick took the most beauiful pictures! I used the hotel videographer and was very unhappy with his work, very amatuer. The ceremony was BEAUTIFUL! It took place in the gazebo, it is higher up and surrounded by water. (You can do yoga here too) I had a cocktail hour on the deck of the Tower. I highly recommend the Mariachi band. Then we had the reception on the beach with the house DJ. Again I recommend maybe hiring your own. He was ok but not great. I really enjoyed it and so did my guests.

The dolphins are really cool. If you have a chance to swim with them you'll not regret it.

The only negative thing I can say is the pool is small. But there are two beautiful beaches to make up for it.

All in all Dreams is a great resort and I can't wait to go back there again.

Stayed November 2007, traveled with family
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Rochester, NY
1 review
5 of 5 stars Reviewed October 8, 2009

I went to Dreams Cancun in Oct 2008 with my boyfriend. Check in was quick and we were very impressed by our room. It was clean and modern. I had read reviews about dampness in the room and mildew, but didn't really encounter this. Maybe a little with the heavy comforter. My biggest complaint was that the door to the balcony doesn't have an actual door knob. It was a block of wood stuck onto the door, so you have to push or pull to open it, and there were a few times that I went out on the balcony and my boyfriend had to let me back in. The hotel itself is slightly dated but still beautiful and well kept. The beach was pretty nice. The water and sand were clean and we were usually able to find a lounge chair. We only went in the pool once because it isn't that large and usually has activities going on in it.. ie volleyball. The food at all of the restaurants was fresh, the drinks were good, and the service by every employee at the hotel was incredible. Our maid did a fantastic job, always straightening our shoes, bathroom products, etc no matter how messy we left it. Drinks (including beer) were regularly restocked in the mini fridge and by the time we left, several waiters knew our names. We only stayed 5 nights and didn't have that much interaction with them so I was really impressed by that. We did not do the dolphin stuff but it was fun to watch.

The hotel is nicely located and a short walk to lots of shops and restaurants. We ate off the resort twice- once at Paloma Bonita across the street which was fabulous, and lunch at Carlos & Charlies which wasn't that great... I wish we had stayed on the resort more. We booked a couple excursions and were horribley disapointed. IF YOU BOOK ANY ACTIVITIES, I HIGHLY SUGGEST USING THE AGENT INSIDE THE HOTEL. We used Olympus Tours which rents an office out of the front of the hotel (Accessible by the outside only). They were completely misleading and told outright lies to make a sale. We did deep sea fishing which was the worst experience of my life. I have fished and been on boats in bays, lakes, ocean, etc, but never deep sea fishing. Within an hour I was throwing up out the window of the boat and continued to throw up and cry for hours. The crew didn't speak english and refused to bring me back to shore until the entire 6 hour excursion was over. We also booked a party hopper pass from Olympus. The big seller is the 8 hour pass I believe, but we didn't want to go out for that long, so were offered a 4 hour and told it was basically the same thing, but included less bars, less time, and cost less money. We bought it and started our night at Margaritaville, which was one of the several bars listed on the pass. We also ended our night there because the "pass" they sold us was only for 1 bar. Margaritaville really tried to accomodate us and upgraded us to whatever drinks we wanted, not just well drinks (I specifically asked the Olympus rep if it was well drinks and was told "No, no, margaritas, daquiris, anything!" but that pretty much ruined our night. My boyfriend went to Olympus first thing in the morning and demanded our money back (we also had another excursion booked through them for the following day). They refunded very little, compared to the hundreds we had given them. Next time I will enjoy what the resort has to offer, and book anything else THROUGH the hotel, as they would be accountable for any problems.

  • Stayed October 2008, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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1 review
4 of 5 stars Reviewed October 8, 2009

The purpose of our destination to this hotel was a wedding. Our party consisted of nearly 30 people. The hotel was very accomodating. Given that this was my first time to Cancun, I expect to be a bit disapointed on my next trip because I was completely spoiled by the Dreams hotel. The asthetics and service are unparallel.

The hotel is a bit expensive but you get what you pay for. The positives: Room service is fenomenal. They bring actual meals to your room (not just sandwitches and burgers). I had flautas in mole sauce one night; they were great. The views and location is uncompareble. The hotel has waterfront property on three sides. Two Small but private beaches. Additionally you can go snorkeling just off the beach (about 40 yards from shore) and see many colorful (mostly yellow and silver) fish. I even got to hover over a small sting ray! It was about 16 inches in diameter.

The hotel itself does not have a party atmosphere, but you can walk just a few block to the "party" strip of cancun to live it up like a rock star every night if you'd like. So, if you are looking to party 24/7 this may not be for you. There is a more relaxed atmosphere which caters to families, romantic couples, and empty nesters.

  • Stayed September 2009
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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New York
1 review
4 of 5 stars Reviewed October 7, 2009

After much debate and reviewing on trip advisor, We decided to book our 4 day trip to Dreams. I must say that the most uneventful part of this trip was getting bombarded by the timeshare people at the airport. So please move past these people upon arrival. Now as for our transfers from the airport to Dreams was not bad at all.

We arrived at the hotel and was greeted and taken care of immediately. The girl at the front desk (Jeanette), was very politely and helped us upgrade to a honeymoon suite. Don't be fooled by what they call a jazcuzzi in the suite as this is what they a tub. We get to our room which was perfect locaiton in a corner on the resort room 2242. The room was big, but could have used some updating. The only issues we had was the HOT water not being available from 5pm for about an hour, since I believe all the hot water was being used as people were getting ready for the evening. Also the second issue which we lived with was the ants. Not that many, but enough to be annoying at times.

The resturants were good. The buffet had an okay variety of food. We ate there for lunch once and for breakfest on our way to check out.

Hitmitsu, Seaside grill and Oceana were great. The wait was longer than I expect since they seemed to be short of staffing in all 3 restaraunts. This was my only compliant. The food was great.

The main pool seemed to be small and crowed and the fact that some folks were drunk and spilling their beers in the pool pretty much disgusted us. The inifity pool was great. It was not full and it gave us the initmate scene that we were looking for on our trip.

The dolphin experience was great. The man made beach not to impressed looked very dirty. The beaches was great! The staff for the rental equipment were very freindly (Ceasar) and was exceptional.

The SPA was pricey for a mediocre massage. So be careful what you pick. We did the couples massage by the water during the sunset. Romantic yes. Relaxing not so.

Overall Dreams was a perfect place if you want to get away for a couple of days and are looking to get away form the every day running around. I would defnitly go back to Dreams since it also was very family friendly. I highlt recommend you give this hotel a chance. can't wait to goo again. The staff were great as well.

  • Stayed October 2009, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hyatt Ziva Cancun

Address: Punta Cancun s/n, Zona Hotelera, Cancun 77500, Mexico (Formerly Dreams Cancun Resort & Spa)
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#31 Romantic Hotel in
#34 Family Hotel in
#37 Luxury Hotel in
#61 Top resorts Hotel in
#82 On the Beach Hotel in
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Hyatt Ziva Cancun 5*
Number of rooms: 378
Official Description (provided by the hotel):
The sophisticated readers of Condé Nast Traveler magazine named Dreams Cancun one of the Top Ten Resorts in Mexico. Travel industry publication TravelAge West also honored Dreams Cancun with its prestigious Wave Award, naming it Best All-Inclusive Resort, Mexico. Rave reviews plus Unlimited-Luxury® — both excellent indications that things are very special here.Cancun is a friendly and bustling city voted as the #9 Best Destination in the Caribbean and Mexico for the TripAdvisor Traveler's Choice Awards. Yet within our lush 7.1 oceanfront acres, you will be serenely tucked away. One reason is our one-of-a-kind location. Here at the most eastern tip of Mexico, you are surrounded on three sides by the beauty of the azure Caribbean Sea — the only resort in Cancun with this remarkable location. ... more   less 
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Also Known As:
Dreams Cancun Resort & Spa
Dreams Hotel Cancun
Dreams Cancun Hotel
Camino Real Cancun
Dreams Cancun Mexico
Cancun Dream Resort
Dreams Resort Spa Cancun
Cancun Dreams Hotel
Dreams Resort Cancun Mexico

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