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“20th anniversary trip to Mexico great time” 4 of 5 stars
Review of Hyatt Ziva Cancun

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Hyatt Ziva Cancun
Punta Cancun s/n, Zona Hotelera, Cancun 77500, Mexico (Formerly Dreams Cancun Resort & Spa)   |  
Hotel amenities
Kalamazoo County, Michigan
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“20th anniversary trip to Mexico great time”
4 of 5 stars Reviewed August 5, 2014

Checking in seemed to be the biggest turn off. Had to wait over an hour than quoted to get our room. Staff was apologetic, but it seemed out of their hands. Not enough staff to accommodate the guests arriving. The second issue to deal with is the pool chairs. If you want a specific spot, you need to get up real early (6:00 am) to reserve your chair. It is first come first serve. We had some issues during low season. I can't imaging what is like at high season. The staff make it worth while, Eduardo Gonzalez at the buffet restaurant was awesome. Tip, try to get the same server everyday. We did with Eduardo and his service was excellent. He would have our choice of beverage waiting when we came back with our food. He always had a big smile and eager to please. Great guy. Leonel at the ocean side buffet was great as well. We only ate there a few times. He was always ready to answer questions and made us feel at ease. His knowledge of the area was invaluable. Maria, the activities director was nothing short of amazing. She was everywhere doing everything for the guests. All smiles and energetic from hosting water aerobics, cartoon trivia, handing out towels at the pool or hosting the nightly shows which are well worth the time to see. She was everywhere all the time. An outstanding person, she definitely made it fun. And Carlos the buffet manager!! The man took care of us like family. It was our 20th anniversary and Carlos personally waited on us. He was friendly, remembered our names after the first day. He made sure my wife always she the type of wine she liked. We were always greeted by name and a big hug. These people made the trip something to remember. We worth it thanks to all of them. We miss them already.

Room Tip: Higher floors are less noisy, fewer children. For a good sunrise,sunset view again higher floor and...
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  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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3,771 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
Clearwater, Florida
1 review
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed July 6, 2014

Hyatt can consider their routers fried. I have vacationed there every year for the past 5 years and have never had such amazing times anywhere else in my life. The memories made by the staff and their fantastic personalities, as well as just little things like enjoying evenings listening to music and drinking beverages in the lobby. I will miss this hotel when Hyatt comes in and destroys the peaceful atmosphere and laid-back qualities of the resort. One thing I loved above all was the fact that wrist bands were not required to be worn during your stay. I had stayed at a resort with that requirement and it hindered my experience greatly. I'll miss you, Dreams Cancun. Farewell.

Room Tip: The Hyatt owners knocked down the Pyramid building. All the satisfactory rooms are gone.
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  • Stayed March 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed June 20, 2014

most of the Administrative staff and managers are there for just one purpose - to make sure you pay pay pay
The word Service and quality are somehow forgotten.
no pictures of dolphins - buy them in the store, nohelp, no taxi, no phone...tv remote and AC had to be serviced 3 times.Extreme surprise when AC had to be serviced and reserviced....had to change rooms at the end, but equivalent room was not available, co have to pay extra for a better room....
All kinds of cheez like that.

  • Stayed March 2014, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Burbank, California
Level Contributor
24 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 stars Reviewed May 13, 2014

It was my first time to Cancun but my second time at a Dreams resort. Had stayed at the Dreams in Cabo. I prefer this Dreams resort primarily because of the location in the Hotel Zone and being steps away from the crystal blue Caribbean water on the eastern part of the property. The food was decent just like the Cabo property - not surprising. My wife and I enjoyed the off-site Mexican restaurant the most. Unfortunately, you have to be one of the first that morning (9am) to make a reservation at one of the limited number of tables set aside for Dreams guests. Just glad we were able to take advantage of it once during our stay. The location is ideal to be able to explore the Hotel Zone in Cancun. All the restaurants, shopping, and nightlife are pretty much walking distance or bus ride from the property. My wife and I took advantage of the amazing water to go SCUBA diving (my wife got certified here and I ventured to the underwater museum at the Isla de Mujeres and drift diving in Cozumel). The weather was very nice and would love to come back, but highly unlikely at this resort given the overabundance of resorts in the area. But we still enjoyed our week here but surprised to recently find out that the Dreams is no longer.

Room Tip: Stay away from ground level and opt for ocean view as opposed to interior rooms.
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  • Stayed July 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bali, Indonesia
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed May 13, 2014

I stayed at this hotel only for 2 nights during my business trip in 2014. Don't use much service but in overall the hotels seems good and well managed. Don't mind giving 4 star review for this hotel and I can recommend to the other travelers.

  • Stayed March 2014, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wabash, Indiana
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed May 7, 2014

We stayed April 5-9 2014 and was the worst hotel all inclusive our family of six have ever experienced.. Two rooms overlooking dolphins ---both flooded and the bathrooms smell---Contacted the Dreams upper management and AmResorts immediately on arriving home 13 times---Best response I got was essentially "Sorry you weren't pleased" which I will hear one more time here but also thought about pursuing legal steps for fraud and false advertising--(the four star menus online are not the food you get!!!!!) but they wore me down and didn't even offer to reimburse me my water stained ruined backpacks and luggage from their flooded floors. , ..nasty people ----nasty hotel!!!!

Room Tip: Go to Cancun--the X-plor trip with caves and zip lines are are fantastic---Excellent snorkeling oppo...
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  • Stayed April 2014, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
south of Boston, MA
Level Contributor
18 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 stars Reviewed April 30, 2014

Dates of visit: April 21- 29, 2014

As sadly as this is to see such a fantastic establishment as Dreams Cancun shutting its doors, I find it imperative to write a review literally moments after returning in from my flight home to share the reasons why we have returned to dreams and hopefully it will help the future of the business and the people who have held jobs there.

Our family is somewhat well traveled compared to others with small children. We typically travel the Caribbean and Mexico. We came to Dreams cancun 6 years ago (which you will also see I reviewed back then), tried around different locations but so far Dreams is hand downs our favorite. Of course location is key. This is the most beach space you will find in the hotel zone. But honestly what brought us back is the STAFF. Miguel (or "Don" Miguel as he is tenderly called) from the front reception area played with my boys and I knew he really loved his job and seeing my boys so happy. My boys are going to bed tonight asking for him and my five year old actually said "mommy I hope Miguel doesn't have to find a new job" He was so sweet he even ran out to the van as we were leaving for another high five and hug. It was the first time I have left a resort with tears i my eyes as I thought to myself this may be his last day of work.

Victor at world cafe was also one of the sweetest men I have met. We remembered him from 6 years ago. He also took my boys as they were his own and made napkin animals for them and just really loved his job and we can't thank him enough. Manuel at world cafe also totally rocked and helped make our trip.
Eulila at the omelette station was so sweet every morning and I actually hugged her leaving to thank her. Where else do you get such a great staff!!!? In the majority of my travels anyone at an omelette station makes little eye contact and there is no personable interaction.
The food at oceana was superb, especially for all inclusive. Cesar, Martin and Edier (Eddie) were on the top of their game, remembering us and honestly treating us like we were VIP every day. I will miss them!
Pedro, Angel and Jorge at the barracuda bar (?) -- the bar with the swings were FANTASTIC. Pedro even remembered a coconut appetizer dish I asked for that they used to make years ago after "coco loco" hour. I guess this is a thing of the past but Pedro got the original recipe and made it just for me. These are truly people you don't want to loose as staff.

The Hitasu restaurant is another gem..yes the food and ambience is to die for but the staff is irreplaceable. My little ones had SO much fun with Eladio (or as they called him "Dragon") every night we saw him. He brought them out special desserts and really just added to our special trip.
Luis and the rest of the wait staff were over accommoding to us all the time.

Juan from sugar reef bar was also always ready for me with a drink and smile. He really loved his job.

A review about dreams can not be complete without the star of your show and entertainment team, Adrian. What a great guy with a great personality. You are lucky to have him.

As you can tell I could go on and on about personal stories that we encountered with all the Dreams staff. It gave me a heavy heart to think these lovely people will be out of work. As my husband and I are US business owners ourselves, I can only hope that you invest in this staff with the proper severance and unemployment packages until you reopen. I love the location of the resort but sadly you will lose future business of ours if we hear the staff was mistreated in any way during transfer of ownership. Even the gardeners and painters who have been there forever always looked up to say hi to us.

THANK YOU DREAMS STAFF from the bottom of our hearts.
I will be in contact.

Best Regards and prayers with you all,

Stayed April 2014
Was this review helpful? Yes 9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hyatt Ziva Cancun

Address: Punta Cancun s/n, Zona Hotelera, Cancun 77500, Mexico (Formerly Dreams Cancun Resort & Spa)
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#31 Romantic Hotel in
#33 Family Hotel in
#61 Top resorts Hotel in
#78 On the Beach Hotel in
Price Range (Based on Average Rates): $$$
Number of rooms: 378
Official Description (provided by the hotel):
CLOSED FOR RENOVATION UNTIL SEPTEMBER 2015 The sophisticated readers of Condé Nast Traveler magazine named Dreams Cancun one of the Top Ten Resorts in Mexico. Travel industry publication TravelAge West also honored Dreams Cancun with its prestigious Wave Award, naming it Best All-Inclusive Resort, Mexico. Rave reviews plus Unlimited-Luxury® — both excellent indications that things are very special here.Cancun is a friendly and bustling city voted as the #9 Best Destination in the Caribbean and Mexico for the TripAdvisor Traveler's Choice Awards. Yet within our lush 7.1 oceanfront acres, you will be serenely tucked away. One reason is our one-of-a-kind location. Here at the most eastern tip of Mexico, you are surrounded on three sides by the beauty of the azure Caribbean Sea — the only resort in Cancun with this remarkable location. ... more   less 
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Also Known As:
Dreams Cancun Resort & Spa
Dreams Hotel Cancun
Dreams Cancun Hotel
Camino Real Cancun
Dreams Cancun Mexico
Cancun Dream Resort
Dreams Resort Spa Cancun
Cancun Dreams Hotel
Dreams Resort Cancun Mexico

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