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“We got married at Dreams Cancun and it was so Special!!!” 5 of 5 stars
Review of Hyatt Ziva Cancun

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Hyatt Ziva Cancun
Punta Cancun s/n, Zona Hotelera, Cancun 77500, Mexico (Formerly Dreams Cancun Resort & Spa)   |  
Hotel amenities
Vancouver
Senior Contributor
35 reviews 35 reviews
9 hotel reviews
30 helpful votes 30 helpful votes
“We got married at Dreams Cancun and it was so Special!!!”
5 of 5 stars Reviewed March 28, 2013

Got married here and had the most magical day!!!! The resort did the most fantastic job- I was so blown away and highly recommend it! We had the ceremony at the gazebo overlooking the ocean, cocktails and appetisers in the garden and the reception in the towers/outside area. My hubby and I plus 15 of our guests also spent the week here and had a blast! The food is SO good at all the restaurants, the drinks are delicious, the staff are so friendly and helpful and swimming with the dolphins is a memory we all cherish. I have nothing negative to say about this resort. They treat you like gold. If you have any questions about the wedding, please feel fee to ask. It was the best day and week of my life! Highly recommend this resort :)

Room Tip: Definitely ocean view room!
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  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DreamsEconcierge, Social Media Coordinator at Hyatt Ziva Cancun, responded to this review, April 9, 2013
Dear Sunitam


Thank you very much for staying recently with us and for celebrating such a special day at our resort.

We are glad to read that you had such a good time at Dreams Cancun and that you enjoyed your wedding and the facilities.


Hopefully you and your family will come back soon to visit us.


Warm regards,


Guillermo Graziano
Social Media Coordinator & E concierge
econcierge.drecu@dreamsresorts.com
Dreams Cancun Resort & Spa
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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3,771 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (756)
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English first
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed March 27, 2013

"I recently stayed at Dreams Cancun. Give or take less than a week ago for a wedding. Although, I loved the location of your resort, the food, your servers, housekeeping and wake up call.. I definitely would NOT recommend your resort because of the following: 1) we had three of our room plugs not working 2) and when I called front desk, I had to call three times for someone to send a technician to fix it. 3) we had no patio chairs, unlike all the other rooms 4) and again, I called front desk multiple times to no success that I just decided to give up on the matter. 5) front desk = plain rude!!! But there was one lady there that was very nice even when I asked for a manager, but everyone else was just RUDE and unhelpful.

These issues made my trip slightly unpleasant. I currently work for a travel agency, and I've told my colleagues about my issues and they are also not impressed. What is supposed to be a 5-star resort, simply was a 3/3.5-star. I am not sorry for my opinion and I hope (for your resort's future benefit) that you take my opinion and use this knowledge to better the resort and a customer's vacation.

Thank you very much for reading this."

  • Stayed February 2013, traveled with friends
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DreamsEconcierge, Social Media Coordinator at Hyatt Ziva Cancun, responded to this review, April 9, 2013
Dear Stephanietiffany,


Thank you very much for staying recently with us and writing a comment about your vacation.


Please do accept our sincere apologies for the inconveniences you encountered during your stay. We a sure you that actions are been taken to prevent situation like this form happening once again.

Again, I sincerely apologize that you did not have a perfect stay at Dreams Cancun, and that we felt short of your expectations. We are extremely sorry that you had a bad experience with us and I do hope that we are going to be able to restore your confidence into our brand.


Best regards,


Guillermo Graziano
Social Media Coordinator & E concierge
econcierge.drecu@dreamsresorts.com
Dreams Cancun Resort & Spa
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Denver, Colorado
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 26, 2013

We upgraded our room (which is a must) and when we arrived to cool towels and mango flavored water, they told us that they over-booked and upgraded our upgrade! So we were placed in the top of the tower with two bedrooms, two bathrooms, living room, dining table, terrace with a Jacuzzi. Can't say enough about this room. Best view of the two beaches plus a private pool not many people knew about or came to. Staff is attentive and the drinks are strong. Food is good and the room service is amazing. Loved this resort!

Room Tip: Upgrade if at all possible to stay in the towers!
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  • Stayed July 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DreamsEconcierge, Social Media Coordinator at Hyatt Ziva Cancun, responded to this review, April 9, 2013
Dear Sweetipy448,


We really wish to thank you for taking the time to share your experience in Dreams Cancun with others.


Your experience of the service to our guests is exactly what we are working for and we are very happy of receiving such appreciation of you. From the beginning till the end of your stay we want that you to feel welcome, that you enjoy our services and are pampered all the way.

Hopefully you will come back soon to refresh your memories. It would be a pleasure to be of any assistance for you to organize your next visit.


Cordially,
Guillermo Graziano
Social Media Coordinator & E concierge
econcierge.drecu@dreamsresorts.com
Dreams Cancun Resort & Spa
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York
Contributor
18 reviews 18 reviews
7 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed March 26, 2013

My husband and I just returned home from a week at Dreams Cancun Resort & Spa. I was a little nervous b/c we don't have kids and Dreams is such family friendly place but truly, it is a fantastic hotel for any person of any age! The location is great - just a 5 min. walk to the best nightlife cancun has to offer - Daddy-O's, Coco Bongo, Mandela, Carlos n Charlie's, etc. The Entertainment Staff offers plenty to do all day long, the hotel staff is extremly friendly, and the maid service is excellent (they come twice a day). The food was very good and the drinks were constantly flowing. I would absolutely go back!

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DreamsEconcierge, Social Media Coordinator at Hyatt Ziva Cancun, responded to this review, April 9, 2013
Dear Spillka,

Your experience of the service to our guests is exactly what we are working for and we are very happy of receiving such appreciation of you. From the beginning till the end of your stay we want that you to feel welcome, that you enjoy our services and are pampered all the way.

I am hoping to have the chance to welcome you back in Dreams Cancun; it would be a pleasure for me and all my associates.


Sincerely,

Guillermo Graziano
Social Media Coordinator & E concierge
econcierge.drecu@dreamsresorts.com
Dreams Cancun Resort & Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
7 reviews 7 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 26, 2013

We just got home from our amazing stay at Dreams. This was our first trip to Mexico. We were traveling with our 9 and 12 year old sons.
We were promptly greeted by Oscar who took us through the resort to the tower check in. Fabulous view of the ocean. Clean simple room. I agree with previous comments that the patio door gets noisy from the wind. Get room service- they were prompt and always courteous. The beaches are great- one is larger, a longer walk from the hotelwith rougher waves. The other one is a small bay perfect for swimming, floating and kayak. More crowded. They had a giant blown up slide set up which our kids enjoyed. The service on the beach was awesome- we tipped and they brought drinks all day long. The lagoon was nice for snorkeling. The dolphin swim was absolutely worth the extra expense. We had a massage which was fine. The restaurants were good. We did not have to wait to be seated. No reservation needed unless you go to the Mexican Paloma. Compared to other resorts we have been to:no sales pitch, no bracelets, no towel restrictions. The entertainment team was fun and enthusiastic! Thanks for Zumba and soccer-- all had fun. Try the morning yoga in the gazebo---
We'll be back.

  • Stayed March 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DreamsEconcierge, Social Media Coordinator at Hyatt Ziva Cancun, responded to this review, April 9, 2013
Dear Qfrench,


The kind review that you have left on this website is very welcomed by me and all the Dreams Cancun associates. We are happy to read that you had a wonderful time at our hotel. It was an honor for me and all team to have you as a guest at Dreams Cancún.


I look forward to welcoming you back.


Warm regards,
Guillermo Graziano
Social Media Coordinator & E concierge
econcierge.drecu@dreamsresorts.com
Dreams Cancun Resort & Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Latham, New York
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed March 25, 2013

I stayed at Dreams last February, 2012 and it was wonderful. As a single mother I was a little nervous traveling alone to Mexico. The place was perfect, safe and family friendly for sure. It only took 8 months before I booked my next trip. I am leaving in about a week to spend another week with my son at Dreams. I can't wait. I love the little beach and will plant myself there the whole week. The calm snorkeling water is awesome for my son. The pool is fine but not impressive compared with the many amazing pools in Cancun. But, I honestly don't go there for the pool, I love the beach and this is the best beach in Cancun. I've been to many others and while beautiful, the waters do get rough. Not here on this perfect little cove set at the end of the strip. The dolphins become like friends to my son and he and I are both extremely excited to return. :)

Room Tip: Although the dolphin rooms are cool, at night I would wake up from them smacking the water and inter...
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  • Stayed April 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DreamsEconcierge, Social Media Coordinator at Hyatt Ziva Cancun, responded to this review, April 9, 2013
Dear Jessie M,

We appreciate you have taken the time to share our experience with us. Your comments encourage us to maintain the high level of service that our guests expect and deserve.

I am happy to read that you had a wonderful time at our resort. It was an honor for me and my team to have you as a guest at Dreams Cancún.

Please do let me know if I can be of any assistance for you should you be thinking about coming back to Dreams Cancún


Best regards,

Guillermo Graziano
Social Media Coordinator & E concierge
econcierge.drecu@dreamsresorts.com
Dreams Cancun Resort & Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, California
Reviewer
4 reviews 4 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed March 24, 2013

We loved Dreams Cancun.The all inclusive was amazing: 24hr room included room service (definitely do breakfast in bed!), included mini bar, 5 restaurants (only one of which needs a reservation), good drinks. Drinks seemed a little weak so definitely ask for double shots of alcohol. Tip the staff because they're awesome. The Japanese restaurant on the beach was our favorite. We got a 5th fl oceanfront view room with a balcony which was amazing. No need to upgrade to the tower. Love that there was always chairs available. This place is great because there's no wristbands, reservations for restaurants, or towel key cards. It's just really easy. The proximity to the nightlife is great (5min walk). We went during peak spring break time as a couple and loved that it wasn't crazy. Just lots of couples and families. The dolphin experience was amazing, do it! The jet skis are also awesome (only $60 for two ppl for 30 min). Snorkeling, kayak, boards are free to use. The beaches are lovely, one side you can literally lay on a chair at the edge of the water and the other side the beach is huge and you're far from the water. The third waterfront edge is rocks but beautiful to walk the grounds and view that side as well. The night lounge at the hotel "Desire" was pretty dead but the entertainment staff worked hard. Beach volleyball was always going and the pools are nice. Really enjoyed our time and would love to come back!

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hyatt Ziva Cancun

Address: Punta Cancun s/n, Zona Hotelera, Cancun 77500, Mexico (Formerly Dreams Cancun Resort & Spa)
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#31 Romantic Hotel in
#33 Family Hotel in
#61 Top resorts Hotel in
#78 On the Beach Hotel in
Price Range (Based on Average Rates): $$$
Number of rooms: 378
Official Description (provided by the hotel):
CLOSED FOR RENOVATION UNTIL SEPTEMBER 2015 The sophisticated readers of Condé Nast Traveler magazine named Dreams Cancun one of the Top Ten Resorts in Mexico. Travel industry publication TravelAge West also honored Dreams Cancun with its prestigious Wave Award, naming it Best All-Inclusive Resort, Mexico. Rave reviews plus Unlimited-Luxury® — both excellent indications that things are very special here.Cancun is a friendly and bustling city voted as the #9 Best Destination in the Caribbean and Mexico for the TripAdvisor Traveler's Choice Awards. Yet within our lush 7.1 oceanfront acres, you will be serenely tucked away. One reason is our one-of-a-kind location. Here at the most eastern tip of Mexico, you are surrounded on three sides by the beauty of the azure Caribbean Sea — the only resort in Cancun with this remarkable location. ... more   less 
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Also Known As:
Dreams Cancun Resort & Spa
Dreams Hotel Cancun
Dreams Cancun Hotel
Camino Real Cancun
Dreams Cancun Mexico
Cancun Dream Resort
Dreams Resort Spa Cancun
Cancun Dreams Hotel
Dreams Resort Cancun Mexico

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