We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Dreams Cancun Resort & Spa: Traveler Reviews

4.0 of 5
Punta Cancun s/n, Zona Hotelera, Cancun 77500, Mexico
Hotel amenities
Dreams Cancun Resort & Spa
Ranked #41 of 171 hotels in Cancun
Enter dates & see best prices*
Show Prices
*from our partners
Write a Review

3,169 reviews from our community

Traveler rating
    1,606
    876
    357
    169
    161
See reviews for
Families
948
 
Couples
1052
 
Solo
37
 
Business
36
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Crown Point, Indiana
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
“The good, the bad and will I be back???”
3 of 5 stars Reviewed February 14, 2013

Good-
The ride from the airport is about 30 mins.
The food is absolutely amazing.
The water is clear
They have a beautiful beach.
The entertainment staff is absolutely amazing (Kayla, Emily, Mini me)
The servers are friendly and attentive!
The ocean rooms are better than the dolphin side.
The spa is amazing!
The drinks are very good and were NOT watered down.

The Bad-
The beds are rock hard.
The rooms are falling apart.
SOME tiles were replaced in the rooms and some of the original moldy ones were left there (room 4226)
The lagoon little beach had shards of glass and the beach wasnt very well kept.
For the amount we paid, I found better resorts and was sorry I stayed there.
The maid service was just O.K. (Ive had better)

Will I be back??? No!!
Keep in mind that I have stayed at Secrets Capri, Dreams Talum, Ocean Coral and Turquesa, Gran Serenis and Ocean Maya. All of these resorts were better than Dreams Cancun. You can only paint so much before you have to renovate. Its time. The only thing that saved my vacation was the service, food and entertainment staff.

I was asked to upgrade to the tower but it was 60.00 U.S more per night. Seeing as I already paid 3,000, I didnt want to upgrade.

  • Stayed February 2013, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask Tcazzx about Dreams Cancun Resort & Spa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DreamsEconcierge, Social Media Coordinator at Dreams Cancun Resort & Spa, responded to this review
February 27, 2013
Dear Tcazzx,

Thank you so much for taking the time to write this review of our hotel. Your remarks are very much appreciated as the help us improve both our service and our product.
We sincerely apologize that you did not have a perfect stay at our hotel, and that we felt short of your expectations.

We hope to welcome you in the near future and to be able to change this past experience.


Kind regards,



Guillermo Graziano
Social Media Coordinator
econcierge.drecu@dreamsresorts.com
Dreams Cancun Resort & Spa
Punta Cancún s/n Zona Hotelera
Cancún, Q.Roo, México 77500
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Marcos, California, United States
1 review
1 helpful vote 1 helpful vote
“Had A Great Time!”
4 of 5 stars Reviewed February 14, 2013

Great resort!
I went in the beginning of February for my Mom's wedding. It was a beautiful wedding venue in the gazebo overlooking the beach with a view of both the Caribbean and Gulf sea. If you're looking for a wedding spot, definitely check this place out.

This time of year is very nice, not too hot, just some small strong winds here and there but nothing to complain about. I've been here in July and it is just too hot!

The beaches were beautiful and clean. As was the Hotel.
Best advice... Interact with the staff.. They are all very friendly and do what they can to make your stay fun and enjoyable. Everyone in the Ent. staff was as alot of fun (Benny, Luis, Emily, Casey) and Sergio at the bar went out of his way to take care of me.

  • Stayed February 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
Ask Devin C about Dreams Cancun Resort & Spa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DreamsEconcierge, Social Media Coordinator at Dreams Cancun Resort & Spa, responded to this review
February 27, 2013
Dear Devin C,

We really wish to thank you for your complimentary comments about our hotel facilities, and associates.
I am hoping to have the chance to welcome you back in Dreams Cancun; it would be a pleasure for me and all my associates.

Warms regards,
Guillermo Graziano
Social Media Coordinator
econcierge.drecu@dreamsresorts.com
Dreams Cancun Resort & Spa
Punta Cancún s/n Zona Hotelera
Cancún, Q.Roo, México 77500
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lake Geneva, Wisconsin
1 review
1 helpful vote 1 helpful vote
“Activities Staff Made our Vacation”
5 of 5 stars Reviewed February 14, 2013

I recently returned from a week long stay with 3 friends at the Dreams property in Cancun. The facility was well kept, beaches were fantastic, and the staff was very friendly and made sure that you had everything you needed.

There was one group that stood out above the rest. The activities staff: Saul, Mini, Benny, Kayla, Emily, Itzel, Luis and Argelia were fantastic. They were constantly helping us get involved in activities on the resort, pointed us in the direction of what local attractions to visit, and helped us meet a lot of new friends. It was their effort above all that I will remember about our stay, and it is what has us considering a return trip next winter.

  • Stayed February 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask Tommyf24 about Dreams Cancun Resort & Spa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DreamsEconcierge, Social Media Coordinator at Dreams Cancun Resort & Spa, responded to this review
February 27, 2013
Dear Tommyf24,

I would like to thank you for taking the time to write on Trip Advisor about your experience regarding your recent visit to Dreams Cancún.
It will be a pleasure to welcome you back soon in our resort.

Kind regards,


Guillermo Graziano
Social Media Coordinator
econcierge.drecu@dreamsresorts.com
Dreams Cancun Resort & Spa
Punta Cancún s/n Zona Hotelera
Cancún, Q.Roo, México 77500
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
“Great Resort”
4 of 5 stars Reviewed February 13, 2013

Dreams Cancun is not the best or nicest hotel in the Cancun hotel strip, however it is not as expensive either. This hotel is worth every penny of what it costs to stay there. The only reason it is not as nice as some of the others either is because it is one of the oldest and original properties in Cancun. Also, a lot of people have been complaining about how outdated the hotel is, but like I said it is one of the original properties in Cancun. The resort also recently updated the bed linens, paint in the rooms, installed new flat screen tvs in all of the rooms, and ipod docs in all of the preferred club rooms.

My partner and I stayed on the 11th floor of the Preferred club tower in a one bedroom suite and the room was phenomenal. The room was large with a large balcony with a 2 person hot tub. And the views were AMAZING. From every window in the room we could see the entire Cancun strip, as the property is at the northern point of the hotel zone before the land turns west and heads back towards downtown Cancun. There was also a large dining table with seating for four, which was very useful when we decided to order room service (all included).

The beaches were also beautiful, and this is where we spent the majority of the time. On the preferred club side there was a huge beach and from the lounge chairs it would take quite a walk to get down to the water. I know some people have been complaining about this as well, but who cares to get the exercise to walk down to the water? I didn't. The waves on this side were a little bit larger, which was fun because you could do some body surfing in the waves. The beach on the other side of the resort was smaller, but there were plenty of chairs and we never had trouble getting two. The water on this side was a lot calmer and we were even able to do some snorkeling and paddle boarding in the water on this side (all included with the resort). When snorkeling we saw some barracuda, and a couple of sting rays swimming in the water below - pretty cool!

The restaurants were all great. My personal favorites were Himitsu (Sushi/Asian) and Seaside Grill (Steaks and Seafood). Himitsu is right on the water, so while you are dining on the delicious food you are able to hear the waves crashing and feel the nice sea breeze. Seaside Grill is also outside on the other side of the hotel right on the beach. Seaside Grill is adults only at night and the service here is a little bit better than the rest. The portions of the food are the size that portions are supposed to be (smaller than what you get in the States) which some people may not like. At the same time, you can order as much as you want. There were nights where we would get two appetizers, two salads, two main courses, and three deserts just so we could try some of the different things on the menu. There was also a taco stand during the day by Oceana (one of the restraints) that had amazing chorizo tacos and an amazing habanero salsa to go on them.

As for drinks we got whatever we wanted. When we checked in we were immediately offered a beverage. While sitting in the preferred lounge or lounging on the beach there was ALWAYS someone coming around asking if they could bring you anything - and it was quick.

The service at any of the AM Resorts is always impeccable. I think that is how the staff is all trained, but it is a nice touch when you are trying to have a relaxing vacation.

The entertainment team was great. There were a few rainy days which was very unfortunate. We were sitting in the lobby playing board games and sipping cocktails, and Itzel from the entertainment team came over and started playing the game with us and chatting with us to make sure that we were still having a good time. For the rest of the week while we were there she would make a point to come over and ask us how we were and make sure that we were happy with our stay. She was great!

The dolphins are so cool to watch everyday as well. During the day or even at night they are always swimming around doing their thing which was really cool as this is something I have never really seen before.

Overall, I got everything that I was expecting from this resort if not more. The suite with the jacuzzi on the balcony was more than I was expecting and the views from the room of the hotel strip and the ocean was amazing. Service was excellent. Food and drinks were great. I don't have any complaints at all. We definitely think we got what we paid for if not even a little bit more in terms of the room.

Room Tip: Preferred Club is always the way to go at any AM Resorts property. The views are always better, the...
See more room tips
  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask BRANDO714 about Dreams Cancun Resort & Spa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DreamsEconcierge, Social Media Coordinator at Dreams Cancun Resort & Spa, responded to this review
February 27, 2013
Dear Brando 714,

Thank you very much for your preference and for taking a few moments to write your review.

We were delighted to read that you enjoyed your stay and wish to thank you very much for your gracious comments about our hotel services and associates. We are very proud of our staff and believe they are the finest in Cancun. Your comments endorse this belief and are a great testimony to our team’s dedication and professionalism. The sand which was missing due to wind and tides has been brought back by more favorable currents, and we are enjoying a beautiful white beach again.

We look forward to welcoming you back.

Kind regards,


Guillermo Graziano
Social Media Coordinator
econcierge.drecu@dreamsresorts.com
Dreams Cancun Resort & Spa
Punta Cancún s/n Zona Hotelera
Cancún, Q.Roo, México 77500
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cork
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
“Trip of a lifetime”
5 of 5 stars Reviewed February 13, 2013

I travelled to Mexico with my mother and two sisters in 2009. I doubt the high standard would have changed since then. It was an amazing hotel, with spa features, dolphins within the hotel and the option to swim with them at a worthwhile cost as well as food galore with the all-inclusive package. The weather is amazing and the fact that the hotel has its own private beach just adds to the heavenly experience of the hotel. I think this would be a gorgeous destination for a newlywed couple's honeymoon but as a teenager when i visited the hotel, it has something for everyone. Definitely worth looking up the hotel as it would be an amazing place to stay if you were to visit cancun:)

Room Tip: Obviously a room with the dolphins in front of you would be lovely but possibly noisy during the day...
See more room tips
  • Stayed July 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
Ask Car_loves_the_sun_ about Dreams Cancun Resort & Spa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DreamsEconcierge, Social Media Coordinator at Dreams Cancun Resort & Spa, responded to this review
February 27, 2013
Dear Car_loves_the_sun_,

Thank you so much for taking the time to write this review of our hotel.
We really wish to thank you for your complimentary comments about our hotel facilities and associates. Your appreciation is our motivation.

We look forward to welcoming you back to Dreams Cancun soon.

Best regards,

Guillermo Graziano
Social Media Coordinator
econcierge.drecu@dreamsresorts.com
Dreams Cancun Resort & Spa
Punta Cancún s/n Zona Hotelera
Cancún, Q.Roo, México 77500
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dreams Riviera Cancun Resort & Spa
Great value on a similar hotel
Puerto Morelos, Riviera Maya
4.5 of 5 stars 1,772 Reviews
Show Prices
Still looking for a hotel?
Highly rated hotels in Cancun
Trendy
Le Blanc Spa Resort
Le Blanc Spa Resort 4.5 of 5 stars 2,311 reviews
Luxury
Grand Park Royal Cancun Caribe
Grand Park Royal Cancun Caribe 4.5 of 5 stars 2,196 reviews
Good for business
Moon Palace Golf & Spa Resort
Moon Palace Golf & Spa Resort 4.5 of 5 stars 6,919 reviews
Near the beach
Omni Cancun Hotel & Villas
Omni Cancun Hotel & Villas 4.0 of 5 stars 2,014 reviews
Show Prices ABS:HotelCheckRates-d154868?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Style_Xsell
Show Prices ABS:HotelCheckRates-d154413?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Style_Xsell
Show Prices ABS:HotelCheckRates-d219163?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Style_Xsell
Show Prices ABS:HotelCheckRates-d154897?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Style_Xsell
Also consider these accommodations in or near Cancun
Dreams Riviera Cancun Resort & S... 4.5 of 5 stars 1,772 reviews Fiesta Americana Grand Coral Bea... 4.5 of 5 stars 1,499 reviews Live Aqua Cancun All Inclusive 4.5 of 5 stars 2,387 reviews Fiesta Americana Condesa Cancun ... 4.5 of 5 stars 2,251 reviews
Show Prices ABS:HotelCheckRates-d1550490?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed_Hero
Show Prices ABS:HotelCheckRates-d152681?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed_Hero
Show Prices ABS:HotelCheckRates-d506374?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed_Hero
Show Prices ABS:HotelCheckRates-d152680?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed_Hero
View all 171 hotels in Cancun, ranked by popularity

Been to Dreams Cancun Resort & Spa? Share your experiences!

Write a Review Add Photos Add Videos

Additional Information about Dreams Cancun Resort & Spa

Also Known As:
Dreams Cancun
Dreams Cancun Resort Spa
Dreams Resort Cancun
Dreams Cancun Resort
Dreams Hotel Cancun
Dreams Resort
Dreams Cancun Hotel
Dreams Resort Spa
Camino Real Cancun
Address: Punta Cancun s/n, Zona Hotelera, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar/Lounge Beach Business Center Fitness Center Free Breakfast Free Parking Kids Activities Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#13 Romantic Hotels in Cancun
#27 Luxury Hotels in Cancun
#28 Top resorts Hotels in Cancun
#32 On the Beach Hotels in Cancun
#34 Family Hotels in Cancun
Price Range: $$$
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
The sophisticated readers of Condé Nast Traveler magazine named Dreams Cancun one of the Top Ten Resorts in Mexico. Travel industry publication TravelAge West also honored Dreams Cancun with its prestigious Wave Award, naming it Best All-Inclusive Resort, Mexico. Rave reviews plus Unlimited-Luxury® — both excellent indications that things are very special here.Cancun is a friendly and bustling city voted as the #9 Best Destination in the Caribbean and Mexico for the TripAdvisor Traveler's Choice Awards. Yet within our lush 7.1 oceanfront acres, you will be serenely tucked away. One reason is our one-of-a-kind location. Here at the most eastern tip of Mexico, you are surrounded on three sides by the beauty of the azure Caribbean Sea — the only resort in Cancun with this remarkable location. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Caribbean Online Mgt Corp., Travelocity, BookIt.com, Expedia, Booking.com, Orbitz, MexVax and Tingo so you can book your Dreams Cancun Resort & Spa reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Owners: What's your side of the story?

If you own or manage Dreams Cancun Resort & Spa, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.

  • Manage your listing
Dreams Cancun Resort & Spa
Enter dates & see best prices* (from our partners)
Show Prices