We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“It's our tenth time coming here!” 5 of 5 stars
Review of Hyatt Ziva Cancun

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 3 more sites!
Save
You added Hyatt Ziva Cancun to your Saves list
Hyatt Ziva Cancun
5.0 of 5 Resort (All-Inclusive)   |   Punta Cancun s/n, Zona Hotelera, Cancun 77500, Mexico (Formerly Dreams Cancun Resort & Spa)   |  
Hotel amenities
1 review
2 helpful votes 2 helpful votes
“It's our tenth time coming here!”
5 of 5 stars Reviewed December 3, 2012 via mobile

So we have come see with a family of 6 for the last several years every January as well as my wife and I coming again in may for another week. The staff is the best! The remeber our names and drinks and usually have them ready for us before we even sit down to eat. Awesome! My only complaint is the check in desk. These people seem the hardest to deal with. All other staff is beyond super! I have asked for /payed for a few times to be in the tower and every time we do, we never end up there. They always tell us that they don't have our reservation for the tower and won't put us their despite us having a reciept from Travelocity or Expedia. This becomes a problem every year and my parents start off the trip stressed. I'm Trykng again this year when we go January 13 to put them in the tower. Other than check in, this place is the best hotel in cancun!!
Chris Meoli.

  • Stayed January 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

3,755 reviews from our community

Traveler rating
    1,871
    1,061
    428
    205
    190
See reviews for
1,193
1,253
50
45
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (757)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Santa Clarita, California
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 30, 2012

My wife and I went there for are wedding in 2010 and it was absolutely wonderful. We had a party of over 30 and they accommodated every request we ever made. The restaurants, bars, activities was just awesome. The beach is nice and private and you don't have to worry about being bothered by vendors I've seen in other places. The staff there are efficient, nice, and completely go out of there way to help out. We are going back this June for my wife's sister wedding bringing another 25 plus people.

Room Tip: My wife and I liked the ocean facing rooms as you could wake up to the sunrise and ocean waves crash...
See more room tips
  • Stayed December 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Columbus, Ohio
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed November 29, 2012

We went on a family vacation to Dreams cancun with a party of 10, we had a wonderful time, the staff was always very helpful and friendly and eager to please. The only thing I wish they had was for every restuarant they needed to have a childrens menu, with basic food for kids like pizza, mac and cheese, grilled cheese, b/c not all kids like seafood, or unusual foods. But our room was great with the ocean view, and i would recommend this resort for families.

Room Tip: Get ocean view on the 4th floor, its excellent!!!!!!!
See more room tips
  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DreamsEconcierge, Econcierge & Social Media Coordinator at Hyatt Ziva Cancun, responded to this review, November 30, 2012
Dear Guest,

We truly appreciate the time taken to share your comments with us following your recent family vacation at Dreams Cancun Resort & Spa.

Your comment regarding Kid´s menus has been shared with our food & beverage department, we welcome all feedback both good and bad as this shows the areas where we are excelling as well as where improvement is needed.

We truly hope we can have the honor of welcoming you back again with us in the near future.

Sincerely,

Diana Saucedo
Social Media Coordinator
Dreams Cancun Resort & Spa
econcierge.drecu@dreamsresorts.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed November 28, 2012 via mobile

Outstanding entertainers, lots of activities throughout the day, really good team, very enthusiastic and very friendly, lots of shows in the evenings! Lovely setting with beautiful views, really clean hotel and very tidy, great service from all staff, very welcoming place to stay.

  • Stayed November 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DreamsEconcierge, Econcierge & Social Media Coordinator at Hyatt Ziva Cancun, responded to this review, November 30, 2012
Dear Guest,

Thank you for taking the time to share your experience with the TripAdvisor community. It’s great to know that Dreams Cancun Resort & Spa has met your expectations in different ways, such as service and facilities.

Comments such as yours inspire us to continue striving to maintain the high levels of service and quality that we are known for.

Once again, thank you for your visit and we sincerely hope you will return to visit us in the future.

Best regards,

Diana Saucedo
Social Media Coordinator
Dreams Cancun Resort & Spa
econcierge.drecu@dreamsresorts.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chula Vista, California
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed November 27, 2012 via mobile

Had a awesome stay , all the staff goes out of their way. The entertainment team was outstanding , kids loved break dance show ! Staff at beach and pool went above and beyond ! Room service was so good ! View from our room was spectacular ! It's was second time there and look forward to going next year !thanks from CHAVOYA family !

  • Stayed November 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DreamsEconcierge, Econcierge & Social Media Coordinator at Hyatt Ziva Cancun, responded to this review, November 28, 2012
Dear Guest,

Thank you for choosing Dreams Cancun Resort & Spa for your family vacation! We really appreciate you taking the time to write a review – and we are sure your feedback will be helpful to other travelers considering Dreams Cancun. But most of all, we’re happy to read that you and your family enjoyed both our location and the friendly, attentive service of our staff.

Again, thank you for your feedback. We look forward to the privilege of welcoming you and your family back in the near future.

Sincerely,

Diana Saucedo
Social Media Coordinator
Dreams Cancun Resort & Spa
econcierge.drecu@dreamsresorts.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Calgary, Canada
2 reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed November 27, 2012

We recently returned from Dreams Cancun where we were married in front of 50 friends and family. The week couldn't have been better. The location is incredible, the staff top notch and the food was delicious. It was the trip of a lifetime. We made memories that we'll never forget. Claudia in Weddings took such good care of us and always seemed right on top of things. Sol and Delia at the front desk were always helpful, especially when all our guests arrived in one group. They were checked-in in no time.

The wedding itself was beautiful. Dinner and dance on the beach was like something out of a movie. Victor was our head waiter and took exceptional care of us.

Overall, I would highly reccomend this resort for a vacation or wedding and am very likely to return in the future. The only suggestion I would make to the Resort is to offer complimentary wifi. Even if only in the lobby.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DreamsEconcierge, Econcierge & Social Media Coordinator at Hyatt Ziva Cancun, responded to this review, November 28, 2012
Dear Guest,

Thank you for choosing Dreams Cancun for your big day!

We are so pleased to hear that our team made this special day even more memorable for you.

Please accept our utmost gratitude for your wonderful recommendation. We hope to be of service again on a future visit to Cancun.

Congratulations!

Best regards,

Diana Saucedo
Social Media Coordinator
Dreams Cancun Resort & Spa
econcierge.drecu@dreamsresorts.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Noblesville, Indiana, United States
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 26, 2012

We had a great vacation! I was with a group of 8 people and we all had a great time! A big shout out to the entertainment staff of Emily, Argelia, Benny, Luis, Manuel and Mini Me. They were awesome!!! The food on the resort was also pretty good!! The wait staff took really good care of us....Alberto, Manuel, Ariel, and Big C!!! We had a dolphin view room and absolutely loved it! I would definitely recommend this hotel and I will definitely go back!!

  • Stayed November 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DreamsEconcierge, Econcierge & Social Media Coordinator at Hyatt Ziva Cancun, responded to this review, November 28, 2012
Dear Guest,

Thank you for reviewing your Dreams Cancun stay on Trip Advisor. We are always excited when to welcome groups!

Our main mission each day is to offer a clean facility with superb food and beverage – all provided by a friendly, attentive staff. A review like yours is always a pleasure to read as it shows that we continue to live up to this important goal.

We do hope we have the opportunity to service you again.

Best regards,

Diana Saucedo
Social Media Coordinator
Dreams Cancun Resort & Spa
econcierge.drecu@dreamsresorts.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Prices are for 1 room, 2 adults
Price Your Stay

Been to Hyatt Ziva Cancun? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hyatt Ziva Cancun

Address: Punta Cancun s/n, Zona Hotelera, Cancun 77500, Mexico (Formerly Dreams Cancun Resort & Spa)
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#31 Romantic Hotel in
#34 Family Hotel in
#37 Luxury Hotel in
#59 Top resorts Hotel in
#81 On the Beach Hotel in
Price Range (Based on Average Rates): $
Hotel Class:5 star — Hyatt Ziva Cancun 5*
Number of rooms: 378
Official Description (provided by the hotel):
The sophisticated readers of Condé Nast Traveler magazine named Dreams Cancun one of the Top Ten Resorts in Mexico. Travel industry publication TravelAge West also honored Dreams Cancun with its prestigious Wave Award, naming it Best All-Inclusive Resort, Mexico. Rave reviews plus Unlimited-Luxury® — both excellent indications that things are very special here.Cancun is a friendly and bustling city voted as the #9 Best Destination in the Caribbean and Mexico for the TripAdvisor Traveler's Choice Awards. Yet within our lush 7.1 oceanfront acres, you will be serenely tucked away. One reason is our one-of-a-kind location. Here at the most eastern tip of Mexico, you are surrounded on three sides by the beauty of the azure Caribbean Sea — the only resort in Cancun with this remarkable location. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Agoda, TripOnline SA, Otel, Despegar.com and Tingo so you can book your Hyatt Ziva Cancun reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Dreams Cancun Resort & Spa
Dreams Hotel Cancun
Dreams Cancun Hotel
Camino Real Cancun
Dreams Cancun Mexico
Cancun Dream Resort
Dreams Resort Spa Cancun
Cancun Dreams Hotel
Dreams Resort Cancun Mexico

Owners: What's your side of the story?

If you own or manage Hyatt Ziva Cancun, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.