My wife and I (along with our 2 children - ages 22 and 16) just returned from an absolutely wonderful week at the Ritz Carlton in Cancun. Having stayed at other Ritz Carlton hotels (last year at the San Juan Puerto Rico Ritz), this one was recommended as one of their nicest properties and it truly is. My whole family agreed that this was probably the nicest and cleanest hotel we have ever stayed at, with very very efficient and quality service.
From check-in to check-out, the Ritz staff went out of their way to make our trip the best we have ever experienced. My wife and I had an ocean-front suite on the 6th floor overlooking the ocean, with the children in an adjoining ocean front room. The decor was very understated elegance, and impeccably clean, with great bedding linens and beautiful marble baths.
Hotel occupancy has clearly been impacted by the economy and swine flu scare, so while the hotel was quite quiet, we loved it anyway. The beach is small due the the impact the last hurricane, but the ocean is spectacular. It was pretty rough the first half of our week, but our children loved it because they could body-surf. The ocean colors and temperature were fantastic. We lounged on the pool terraces, overlooking the ocean, and found the pool boys and waiters to be terrific. A pool waiter named Rueben, was the absolute best, always anticipating our needs for drinks, ice, replacing wet towels etc.
We had breakfast each day the hotel, included in our room rate. The breakfast was great, especially the buffets on the weekend. Top notch and a great selection to appease everyone.
We dined two nights in the Club Grille, and while expensive, the food and service was impeccable. Miguel at the Concierge, was very helpful in suggesting nearby restaurants for the others nights and we found several great restaurants (Harry's Steakhouse, Puerto Medera, Cenecola) within walking distance or s short taxi ride.
We had fantastic weather the week we were there, no rain and sunshine very day. The nights were very comfortable, with lower humidity. Lastly, we used USA Transfers for our hotel transfers (based on a review from someone else at the Ritz). The service was very reasonable and extremely simple and punctual. They have a website and it was so easy to book in advacne for transfers to and from the airport. I would definitely recommend this.
We picked the Ritz for their reputation of great quality of hotel and terrific service and they delviered on every front. We look forward to returning again soon.
- Official Description (provided by the hotel):
- Considered one of the most elegant resorts in the world, The Ritz-Carlton, Cancun, reflects Mexico's rich architectural heritage in an atmosphere of magnificent sophistication. Minutes from many lively and leisurely attractions, the resort features 363 guestrooms overlooking the sea, a 1,200-foot beach, sculpted outdoor swimming pools, a full service Spa, an impressive Culinary Center and award winning restaurants. ... more less
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- Also Known As:
- Ritz-Carlton Cancun Hotel Cancun
- Cancun Ritz Carlton
- Ritz Cancun