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“Great Trip” 5 of 5 stars
Review of The Ritz-Carlton, Cancun

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The Ritz-Carlton, Cancun
5.0 of 5 Resort   |   Retorno del Rey 36 | Zona Hotelera, Quintana Roo, Cancun 77500, Mexico   |  
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Special Offer
$100 Resort Credit & More
Ranked #13 of 177 Hotels in Cancun
Carrollton, Georgia
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
16 helpful votes 16 helpful votes
“Great Trip”
5 of 5 stars Reviewed August 14, 2014

We just returned from a four night stay (Aug 9-13). My wife and I, along with another couple, had a great stay here.
Rooms--We stayed in an ocean view room on the sixth floor (a renovated room that they gave us upon request at the front desk). They room was clean, modern and had a great ocean view with a nice private balcony. The other couple we traveled with booked an ocean front room. Their room was just one floor above us, and with the exception of a larger balcony, the rooms were identical with the exact same view. I would suggest staying in a renovated ocean view room (if available--it saves a few bucks). I also suspect there are a lot less renovated ocean view rooms, so if the hotel is near full capacity, you may not get a renovated room. Neither couple booked a club room, so I can't comment on that. The room was cleaned, well I might add, twice daily. They always made sure to resupply all items.
Hotel--The outside of the hotel is not spectacular, but once you enter that changes. The front desk staff are friendly and helpful. With the exception of some minor wear on the carpets, the facility is well decorated, clean and everything you would expect from a five star hotel. The gym is top notch and they spoil you with frozen mint-scented towels to cool off with. Everyone is friendly and goes out of their way to say hello. I would also like to recognize Bianca, who went above and beyond to provide us with exceptional service at the main bar.
Pool/Beach--The pool and beach are clean and well staffed. We stayed when capacity was about 60%, so there was never the issue of not having a pool chair. Drink and food srvice was great at pool side. They would come around once or twice a day to offer complementary Popsicles (nice touch). Our only suggestion would be some type of entertainment (maybe an acoustical band at poolside in late afternoon--this also would have been nice at the main bar too as they only had live entertainment one night we were there).
Food--At poolside we enjoyed fish tacos, nachos, and pizza...all excellent. We did eat at Casitas. The service at Casitas seemed to be not up to the usual Ritz standard. Also you sit in the same furniture that is used during the day (pool chairs). This was a bit of a disappointment...as well as the guy who was eating next to us with no shirt on! Just a little advice for people, if you are not at the beach or pool, put your damn shirt on. The food was good, but not great. Their signature restaurant is Fantino, you might want to try this instead.
Overall--You get what you pay for, and if felt like I got that at the Ritz Cancun. They might need to get with the times and have free WiFi in all rooms, but I knew this going into my trip and planned accordingly. It is a more laid back and quite property for those looking for some R&R. If you want to stay somewhere with a lot to do, this is not a resort for you. If you want to relax, get great service, and want to be treated special, there are not many resorts that do it better than Ritz Cancun.

  • Stayed August 2014, traveled as a couple
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,476 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
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English first
Shreveport, Louisiana
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 14, 2014

This was our second stay at The Ritz in Cancun and it was amazing, as was last time! This time we brought friends and they were pleased as well.....and we had really talked it up to them! We will definitely be returning!

  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Southlake, Texas
2 reviews
Reviews in 2 cities Reviews in 2 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed August 11, 2014

Our family including 2 kids (16 and 12) just returned from a glorious week in Cancun at the Ritz. It was a bit of a last minute decision, although the hotel was near capacity we were able to get 2 ocean front rooms right next to each other. The hotel is not all inclusive but we were able to get some nice incentives such as 5th night free, $100 resort credit per room and complimentary buffet breakfast each morning.

We did not have a renovated room (I think floors 7,8 and 9 renovated, and they are working their way down the floors). However, our rooms were very nice with comfortable beds and luxury touches. After having recently returned from Capella Pedregal in Cabo which is amazing, I hope that Ritz renovates with an elegant hacienda look (like Capella) while keeping their signature luxe. Anyone considering Cabo should take a serious look at Capella Pedregal.

Like the other reviewers mention, service is exceptional. We were greeted with by name with a smile from just about every employee. It was no issue at all to find excellent beach or pool seating, and there was always someone to greet you with towels and set up your chairs and beach umbrella. Service beach and poolside was quick and friendly, and beach vendors are at a minimum. The hotel is family friendly and there were quite a few people with children. It was not, however, intrusive, loud or out of control. The Ritz is simply a hotel that successfully caters to families and couples.

The breakfast buffet was plentiful with many choices and kept very fresh. It was a very nice way to start each morning with our family, and as usual the service was warm and inviting. Special thanks to Joel and Rudy ...two servers who were particularly wonderful.

We spent most days at the beach and pool...wave runners, parasailing and the likes are just a minute's walk down the beach. Nice that these activities are very close, but not directly on the stretch of beach in front of the Ritz. We also spent a morning snorkeling at nearby Puerto Morelos, which the hotel helped to set up. Another activity that we would add next time is Zip Lining at Selvatica.

The dining options at the Ritz for dinner are very expensive, so we ate at nearby restaurants. There are very many within a short cab or walk. Our kids also enjoyed La Isla mall (again, a short cab or walk away) which has some nice dining options, shopping and the like. One of our fave mall shops is Ah Cacao chocolate cafe which we originally discovered in Playa del Carmen a few years ago. Our only mistake this trip was going to the Plaza Forum (close to downtown) for dinner one night. This area has the "party/spring break" vibe and was generally loud and seedy. Fine for lots of people, but we were glad to return to our sanctuary at the Ritz.

It was a fabulous trip and we can't wait to return!

Room Tip: I think all of the rooms have a great view of the ocean. You can probably save a few dollars doing...
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  • Stayed August 2014, traveled with family
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Contributor
13 reviews 13 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed August 8, 2014

There are so many other hotels that are cheaper, in better locations and with better service. This 5 star hotel does not offer complimentary wifi in your bedroom which is a shocker since most hotels do nowadays. The service was nothing exceptional and we didn't see that there is anything special about this place at all. I have stayed at 4-star hotels that has better food, service and facilities. So it didn't really live up to expectations. Nevertheless, it's clearly not a bad hotel, but I'd say you can get better value for your money elsewhere.

  • Stayed August 2014, traveled with friends
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nora R, Executive offices at The Ritz-Carlton, Cancun, responded to this review, August 12, 2014
Thank you for taking the time to write a review of your recent stay at The Ritz-Carlton, Cancun. I am sorry to hear that your experience with us was not what you would have hoped. We take pride in providing exceptional customer service and facilities for our guests and learning that your overall visit did not meet your expectations is disappointing.

I hope you will allow us the opportunity to serve you in the future, as we would like the opportunity to provide you the level of service you expect from The Ritz-Carlton Hotels.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fort Lauderdale, Florida
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed August 5, 2014

We went with the whole family on a 5 night work incentive trip here. The service is always first class at the Ritz and there are no complaints with that! The beach water is beautiful! The rooms could probably use some updating but were still clean and well taken care of. While we enjoyed our stay the city of Cancun was not somewhere I would have payed to take my family. Way too much like a Miami Beach or any other tourist beach town.

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed August 5, 2014

19th century elegance in Cancun is a bit unusual but this hotel experience was incredible. Service was superb, property is immaculate and we hated to leave. The restaurants are quite expensive but for $1 USD you can take the local bus to many less expensive dining options. I highly recommended the Ritz-Carlton Cancun.

Room Tip: Ask for a renovated room.
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  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles, California
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed August 4, 2014

My family and I stayed at this Ritz Carlton property for 4 days this past July. In true Ritz Carlton style, the service and staff were absolutely wonderful! The hotel was very clean from inside; albeit the rooms a little outdated but each room had a balcony which was lovely. The exterior facade of this particular hotel doesn't really do justice to the inside...so don't worry about that. Wifi is available in the lobby area only but you can purchase a package if needed. The pool area is incredibly clean and the staff is walking around non-stop to see if there is anything that they can do to make your experience wonderful. Breakfast is amazing to say the least!!!
It is a very kid friendly environment at this Ritz Carlton - they have daily activities lined up for the kids and a ping/pong table...the beach is steps away and you can arrange excursions right from the hotel if needed. If you are lucky, there might be someone singing in the lobby cafe and outside near the beach restaurant in the evenings. There is plenty of security so nothing to worry about - pack your sunblock and relax in the Caribbean Ocean.

Room Tip: We stayed in Room 6029 which had a wonderful unobstructed view.
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  • Stayed July 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Ritz-Carlton, Cancun

Address: Retorno del Rey 36 | Zona Hotelera, Quintana Roo, Cancun 77500, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Romantic Hotel in Cancun
#9 Family Hotel in Cancun
#10 Spa Hotel in Cancun
#13 Top resorts Hotel in Cancun
#13 Luxury Hotel in Cancun
#13 On the Beach Hotel in Cancun
#21 Business Hotel in Cancun
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — The Ritz-Carlton, Cancun 5*
Number of rooms: 363
Official Description (provided by the hotel):
Considered one of the most elegant resorts in the world, The Ritz-Carlton, Cancun, reflects Mexico's rich architectural heritage in an atmosphere of magnificent sophistication. Minutes from many lively and leisurely attractions, the resort features 365 guestrooms overlooking the sea, a 1,200-foot beach, sculpted outdoor swimming pools, a full service Spa, an impressive Culinary Center and award winning restaurants. ... more   less 
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Also Known As:
Ritz-Carlton Cancun Hotel Cancun
Cancun Ritz Carlton
Ritz Cancun

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