My first time staying at the Ritz Carlton in Cancun. Meh.
Positives -- the rooms are clean and bright. The bed was comfortable. The beach here is beautiful. The gym is excellent for a vacation hotel gym. Breakfast buffet was also wonderful. Cocktail lounge -- excellent. All drinks and food bought and consumed were excellent.
Negatives -- the pool furniture is crummy and outdated and for the most part broken, rusted, ripped and tattered. Not at all what I would expect at the Ritz. The food and drinks are all so incredibly overpriced it is absurd. To their credit the food and drinks you do get, again, are top shelf. The two fine dining restaurants -- huh? Insanely overpriced and empty but a) I need a reservation at 10:00 at night when you are empty? Not only that but attitude from the Maitre'D at Fontina (sp?) just made me want to check out immediately. Just absurd. If you are going to require reservations for empty restaurants this is something that you should tell guests upon check in. Clearly we weren't the first people to experience this as I walked off the property in exasperation and was told by one of the guards to go to Puerto Madeiro (sp?). Wonderful suggestion as we ate there both nights we stayed at the Ritz. The bathroom is kinda updated. Fixtures are clean and new and shiny, but, a shower and a tub? This looks like you cheaped out on the reservation. It's the ritz. Couldn't we have gone to a bigger steam shower and dumped the tub? Or gone to a jetted tub? This looks like my Mom's tub from 1972. Who uses that?
In summary, we won't be back.