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“Just a one night visit, but a true Ritz-Carlton experience” 5 of 5 stars
Review of The Ritz-Carlton, Cancun

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The Ritz-Carlton, Cancun
5.0 of 5 Resort   |   Retorno del Rey 36 | Zona Hotelera, Quintana Roo, Cancun 77500, Mexico   |  
Hotel website
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Hotel amenities
Special Offer
$100 Resort Credit
Ranked #8 of 180 Hotels in Cancun
Certificate of Excellence
San Diego, California
Level Contributor
105 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
“Just a one night visit, but a true Ritz-Carlton experience”
5 of 5 stars Reviewed February 11, 2013

We stayed here last Thursday night for just a single night as we had a bit of a layover in Cancun on our way home from more exotic parts of the Yucatan. The staff was amazing in true Ritz-Carlton style and friendliness. We had a great night's sleep, a lovely room service breakfast and they did their best to help us on our way so that we made our am flight home on time. Thanks for the sunrise over the Caribbean!

Room Tip: Do endeavor to get the oceanfront side of the hotel instead of one of the wings. Upper floors are al...
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  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
4 Thank Donald T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,897 reviews from our community

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Mason, Ohio
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed February 9, 2013

Wow, now I've stayed at Ritz hotels before but this one's at a different higher level. And Samantha, the head of the room at the Fantina restaurant, is unbelievable - she runs a great restaurant and my wife and I had the best experience there. She deserves a raise or a promotion or both for the way she runs the staff and the food preparation. Wow is all we can say. Thanks, Ritz, for a heck of a vacation of pampering - in the room and all around the hotel!

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
6 Thank dave w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lincoln, Nebraska
Level Contributor
68 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
5 of 5 stars Reviewed February 9, 2013

Like every Ritz Carlton I have stayed at the service here is impeccable. The staff is always willing to help and very friendly. The swimming pool area is marvelous as is the beach access. A short walk to Kukulkan Plaza and La Isla shopping mall however everything else is a short can ride but that is the norm for the Hotel Zone. The restaurants here are all great however if you stay I highly recommend getting a private Casita at La Casitas, it is not cheap but worth every penny. Also do not deny yourself from visiting the Spa for a massage, they make you feel like Royalty.

Room Tip: Stay on the ocean side!
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  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
3 Thank KevinBromagen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois
Level Contributor
374 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 160 helpful votes
5 of 5 stars Reviewed February 9, 2013 via mobile

As you know, Ritz Carlton is basically a glorified Marriott. In most cases it doesn't not compare to an Aman Resort or a Rosewood as far as the finishes in the hotels, but I will say ritz cancun is great and makes a nice attempt. For the most controversial issue, rooms and the hotel itself. I guess I will say it depends on what you paid, if you paid 300 a night it's great, for 600 it's maybe not up to standards, and for 1000 you will probably be disappointed. The hotel could use some updating but considering its age its actually in pretty good shape! But in every other way they make up for an older room. The service is fantastic both in the hotel and at the beach. Very friendly and caring staff. I cant say enough good things about them. I highly recommend the hotel and of any properties along the hotel zone, ritz cancun is by far the best.

Stayed February 2013, traveled as a couple
Helpful?
6 Thank App19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Louisville, Kentucky
Level Contributor
108 reviews
67 hotel reviews
common_n_hotel_reviews_1bd8 147 helpful votes
5 of 5 stars Reviewed February 9, 2013

Imagine our surprise when we waltzed through Mexican Immigration/customs on Monday, February 4! Great omen of an awesome visit. This was our third visit and we were as satisfied as ever. Our ocean front room, 8007, was comfortable. Housekeeping kept is sparkling clean with their twice daily service. The personnel in the Club had experienced very little turnover since our last visit in 2010. Angel, the ever professional concierge welcomed us back and Maria was there to serve us with her delightful smile. Food was excellent as ever and we only ventured out of the club once to dine at the Club Grille in the hotel. Ocean temperature was great for swimming; probably 4 to 5 degrees warmer than we experienced on Grand Cayman Island 2 years ago at the same time of the year.

Room Tip: Don't shy away from "ocean view" rather than ocean front. By angling the chairs, folk...
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  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
5 Thank Accounting Professor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois
2 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed February 8, 2013

Started out at an all inclusive resort about 30 miles south.. big mistake. The Ritz to the rescue from the moment we pulled thru the gate. We felt at home with warm embraces, excellent oceanfront rooms. We were traumatized by the cheaper place so went for an oceanfront suite north building with a giant terrace. A fast hop down the stairs to the massive pool and beachfront.
The breakfast was amazing (used Amex Plat card deal) and every meal was terrific. At the end of the day the total per person including 2 additional hotel meals was less than a $100 pp per day more and worth every penny. The only issue is that the ocean can be very rough and is not conducive to swimming. I will be back for fast breaks in the future. Loved it!!

Room Tip: we loved the oceanfront suite with the larger terrace on the north side for great privacy.
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  • Stayed January 2013, traveled with family
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
4 Thank p r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
River Forest, Illinois
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed February 8, 2013

I have been to this resort twice and I will never stay Anywhere else in Cancun. The service is over the top, food is outstanding and I am gluten free and they went out of their way to prepare me special meals.

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
3 Thank Lisdc1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Prices are for 1 room, 2 adults
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Additional Information about The Ritz-Carlton, Cancun

Address: Retorno del Rey 36 | Zona Hotelera, Quintana Roo, Cancun 77500, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Top resorts Hotel in Cancun
#8 Luxury Hotel in Cancun
#8 On the Beach Hotel in Cancun
#9 Romantic Hotel in Cancun
#9 Family Hotel in Cancun
#21 Business Hotel in Cancun
Price Range (Based on Average Rates):
Hotel Class:5 star — The Ritz-Carlton, Cancun 5*
Number of rooms: 363
Official Description (provided by the hotel):
Considered one of the most elegant resorts in the world, The Ritz-Carlton, Cancun, reflects Mexico's rich architectural heritage in an atmosphere of magnificent sophistication. Minutes from many lively and leisurely attractions, the resort features 363 guestrooms overlooking the sea, a 1,200-foot beach, sculpted outdoor swimming pools, a full service Spa, an impressive Culinary Center and award winning restaurants. ... more   less 
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Also Known As:
Ritz-Carlton Cancun Hotel Cancun
Cancun Ritz Carlton
Ritz Cancun

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