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“Beautiful memories!” 5 of 5 stars
Review of The Ritz-Carlton, Cancun

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The Ritz-Carlton, Cancun
5.0 of 5 Resort   |   Retorno del Rey 36 | Zona Hotelera, Quintana Roo, Cancun 77500, Mexico   |  
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$100 Resort Credit & More
Ranked #11 of 177 Hotels in Cancun
Scotland, SD
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
“Beautiful memories!”
5 of 5 stars Reviewed January 17, 2013

My husband and I were assigned a room at this hotel for a medical procedure and it took our breath away. It was quite spendy (as you'd expect), but we were treated like royalty. Our room had a balcony that overlooked the ocean and gorgeous beach. Every accomodation that we could have ever wanted was at our disposal. Entire bathroom was made of marble. It was a once in a life-time experience!

Room Tip: Be sure to ask for a room with a view of the ocean. It is breath-taking!!
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  • Stayed October 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,502 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
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Boston
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed January 16, 2013

I wish I could rate a very, very good. I had a very lazy and relaxing perfect stay. The views, pool, dining and staff are all wonderful. The hotel is very posh but maybe time to redecorate the place for a fresh look. The place is kid friendly so if you don't have children you may need the private beach cabanas. Dining on the beach at night under the stars is not to be missed. Lucky us, we were there during sea turtle hatching season so we were able to help release the baby sea turtles into the ocean safe from the hungry gulls. I named one Tammy so maybe i'll get to see her return some day to lay her eggs. :)

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois
Top Contributor
89 reviews 89 reviews
21 hotel reviews
Reviews in 26 cities Reviews in 26 cities
76 helpful votes 76 helpful votes
4 of 5 stars Reviewed January 16, 2013

We stayed over the Christmas and New Year holiday. The service has dramatically been reduced. Last year, the service was perfect. This year, people who work here appear to have lost their zeal for service. This hotel is older, but the service was a huge tradeoff for a newer resort. It is sadly, on the decline. Our room was nice, ocean view over looking the adult pool. But that is where nice stops. We had an issue with housekeeping all of our 11 days. If you didnt leave the room by 9, you got a message light to call them every day. They apparently couldnt come back later to see if the privacy tag was gone. Same thing for turndown. Small thing, but daily irritant. Last year, you could get a casual, reasonable dinner for 2 at the lobby bar (reasonable, meaning under $100) and this year, unless you like Sushi, no go. The other restaurant options are fine dining in the evening. Forced us off property more than we wanted to. We are beach people. We also like to order food and drinks on the beach. Unfortunately, many of the days there, we had to run up to the restaurant to find someone to wait on us, and then it took forever. Probably saved us a $1000, but again, we were there for service. The workout room is nice. The servers all tried, but it was clear that they were short handed. It seemed like there was no management on the property. We saw a guy walk around the pools in a Black suit, but if you tried to catch his eye, he ran. If you are going over the holidays, be prepared for a ton of kids. They seem to cater to kids, more than adults. We called down to the concierge in the beginning of our trip and inquired about dinner reservations at a specific restaurant for that night. They never called us back. Ever. We really enjoy the size of this property, not too big, but we will probably look elsewhere from now on. We paid over $700 per night, and they had to collect it by early November to guarantee our reservation. Even thought we are Rewards members.

  • Stayed December 2012, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta, Georgia, USA
Senior Contributor
34 reviews 34 reviews
17 hotel reviews
Reviews in 17 cities Reviews in 17 cities
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed January 15, 2013 via mobile

My pregnant wife and I just returned from a fantastic stay. We stayed on the club level and it was amazing. The staff (especially Maria & Vicky) on the club level were so attentive to our needs and took care of everything! The staff was constantly smiling and the service was perfect. The food options were vast and alcohol being included was clutch.

My wife got a massage (one of the best she has had and mentioned that the spa was so peaceful and nice), a haircut and a pedicure and was raving about all of the services she received.

The beach is great and the water is crystal clear. The waves were pretty rough but still fun. The heated pools were especially when the sun goes down.

We used the gym a good bit and I will say that the locker rooms could use updating... But this was really the only thing I noticed like this.

All of the main areas of the hotel were wonderful and overall the property had a luxurious feel that made us feel special. We cannot wait to return to this beachside paradise!

Pros; exceptional food and alcohol on club level. Beach and pool areas. Great balcony overlooking pool area and beach. Lots to do (evening entertainment, cooking classes, excursions etc.). Attentive and loving staff. Heated pools. Peaceful common areas.

Cons; common area bathrooms and gym locker rooms need updating.

  • Stayed January 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Ontario, Canada
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed January 11, 2013

Last year I spent several days in Cancun and always I had an exceptional attention at the Ritz Carlton, from front desk, the executive floor staff and concierge, to the valet parking and gym. Food at Fantino was excellent and room service was very good. I enjoyed running in the mornings and as soon as I got in the lobby a fresh towel and bottle of cold water was waiting for me. Small details made a great experience.

  • Stayed April 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 11, 2013

We just got back from what may be the most relaxing vacation we have had with our kids.
What makes the Ritz Cancun so special is the staff. They go out of their way to help you.
The Ocean Front rooms are spacious and the beach is beautiful. The concierge staff went out of their way to plan excursions for our family that were memorable.
We are already planning on going back!

  • Stayed January 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Caracas, Venezuela
Top Contributor
53 reviews 53 reviews
9 hotel reviews
Reviews in 17 cities Reviews in 17 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed January 10, 2013 via mobile

My experience was great. People in the hotel were kind and always there when they were needed. I do think they should consider renewing some aspects in order to be more modern without stoping to be the great Ritz. Good experience over all.

  • Stayed December 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Ritz-Carlton, Cancun

Address: Retorno del Rey 36 | Zona Hotelera, Quintana Roo, Cancun 77500, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Family Hotel in Cancun
#9 Romantic Hotel in Cancun
#9 Spa Hotel in Cancun
#11 Top resorts Hotel in Cancun
#11 Luxury Hotel in Cancun
#11 On the Beach Hotel in Cancun
#21 Business Hotel in Cancun
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — The Ritz-Carlton, Cancun 5*
Number of rooms: 363
Official Description (provided by the hotel):
Considered one of the most elegant resorts in the world, The Ritz-Carlton, Cancun, reflects Mexico's rich architectural heritage in an atmosphere of magnificent sophistication. Minutes from many lively and leisurely attractions, the resort features 365 guestrooms overlooking the sea, a 1,200-foot beach, sculpted outdoor swimming pools, a full service Spa, an impressive Culinary Center and award winning restaurants. ... more   less 
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Also Known As:
Ritz-Carlton Cancun Hotel Cancun
Cancun Ritz Carlton
Ritz Cancun

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