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Ritz-Carlton Cancun: Traveler Reviews

5.0 of 5
Retorno del Rey 36 | Zona Hotelera, Quintana Roo, Cancun 77500, Mexico
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Ritz-Carlton Cancun
Ranked #13 of 171 hotels in Cancun
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1,050 reviews from our community

Traveler rating
    776
    171
    58
    30
    15
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Families
242
 
Couples
443
 
Solo
34
 
Business
75
 
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Date Rating
Los Angeles
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
“Wonderful Experience!”
5 of 5 stars Reviewed November 25, 2012

The service and friendliness of the staff is beyond comparison. Spent 5 nights and enjoyed every second. The breakfast buffet is first class and delicious, with something for everyone, plus the helpful staff will bring you anything that you would like, that is not displayed... (green juice, latte) The atmosphere is opulent yet inviting, and the location cannot be surpassed.... Yes, I will be returning to the Ritz-Carlton Cancun.

Room Tip: All rooms have an amazing view...
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  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dallas
Contributor
13 reviews 13 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
13 helpful votes 13 helpful votes
“Great food and service, but aging facilities and excessive extra charges hurt”
3 of 5 stars Reviewed November 22, 2012

We checked in the week before Thanksgiving. Based on prior reviews and recommendations, we paid extra to stay on the club level. We did this because you get free wifi for up to three devices for your stay. That alone amounts to $60 per day for three if you need to be connected, which we all did. The club level also includes full breakfast and lunch, drinks throughout the day, heavy hors d'oeuvres for dinner and chocolates and drinks thereafter. SInce any meal on the property is around at least $20 per person, this also saved a bunch. You will not ant all your meals there, except maybe breakfast, because the options are limited, but it still saves you a lot.

But that did not stop the surprise charges. Despite having booked and pre-paid for our full trip for three, there was a $75 per day surcharge for our 12 year old to stay with us (with taxes, this was about $100 per day. There was no explanation for why this as not included in the packages.

When we wanted to use the tennis courts, I expected a charge for using rackets, but a $30/hour charge for using one of the courts, which were empty virtually the whole time we were there? Really?

The facilities themselves are starting to show their age compared to other newer, and cheaper facilities. The hallway carpets need replacing. The rooms and their furniture are also aging.

The good news is that the food and service are top notch. They make an affirmative effort to know your name, including our son. They also made great recommendations for other attractions. Like all Ritz places, the service and setting are a bit formal, but always helpful, and never condescending.

The pool and beach facilities are also excellent.

Room Tip: opt for a club level, seaside room
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  • Stayed November 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 5
Ask sccarlin about Ritz-Carlton Cancun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Las Vegas, Nevada
Senior Reviewer
7 reviews 7 reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
“"A dream vacation"”
5 of 5 stars Reviewed November 20, 2012

As a winner of the Conde Nast Traveller Magazine's monthly Where Are You Contest, my husband and I were treated to 4-day vacation at the Ritz-Carlton, Cancun. We were placed in a room on the Club Level, where the service was extraordinary. Our room was spacious, comfortable, and the view of the Caribbean was spectacular. The restaurants were out of this world, and the club-level lounge was brimming with food all day.

Room Tip: "Rooms on the Club Levels 8 & 9 can't be beat"
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  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
Ask Kduncan702 about Ritz-Carlton Cancun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
1 review
2 helpful votes 2 helpful votes
“The best service ever...”
5 of 5 stars Reviewed November 19, 2012

We have just had our honeymoon and spent 8 nights at the Ritz Carlton Cancun. What an incredible experience. The hotel has many, many strong suits... amazing location, luxurious comfortable rooms, epic views, and outstanding food and amenities.

However, the service levels and commitment to customer experience is unparalleled. The friendly staff cannot do enough to please you and ensure you are completely satisfied. Restaurant, bar staff, concierge, pool attendants, shop staff, housekeeping, hotel taxi service, you name it the consistent service culture is friendly, genuine and absolutely no fuss.

Please come to Australia and train our hotel staff on what real service is.You have set the bar for others to follow and you've made a fan for life!

Room Tip: Get the oceanfront room and wake up like a god!
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  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
Ask Luke N about Ritz-Carlton Cancun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Milwaukee, Wisconsin
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 5 cities Reviews in 5 cities
23 helpful votes 23 helpful votes
“remarkable service”
5 of 5 stars Reviewed November 17, 2012

my wife and i have traveled to mexico several times. two weeks ago, we spent 5 days at the ritz in cancun and the treatment we received--by everyone from the front desk to the restaurant employes inside and out to the pool attendants--was remarkably good and extremely genuine. you may pay more at the ritz but give yourself a break and take in service that you only dreamed of previously. ok, call it being pampered, if you will. some advice to lower the cost: 1. look in november and the first two weeks of december and check out orbitz. 2. take an ocean view room instead of an ocean front room. the view is basically the same and you save a few dollars. most of all, enjoy and be sure to say hi to diego who works the outside restaurants and is just a great guy.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
 
 
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Additional Information about Ritz-Carlton Cancun

Also Known As:
Ritz-Carlton Cancun Hotel
Ritz-Carlton Cancun Hotel Cancun
Ritz Carlton Cancun
Cancun Ritz Carlton
Ritz Cancun
Cancun Ritz-Carlton
Cancun Ritz
Address: Retorno del Rey 36 | Zona Hotelera, Quintana Roo, Cancun 77500, Mexico
Phone Number:
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar/Lounge Beach Business Center Fitness Center Free Parking Kids Activities Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Romantic Hotels in Cancun
#11 Top resorts Hotels in Cancun
#11 Family Hotels in Cancun
#12 On the Beach Hotels in Cancun
#12 Luxury Hotels in Cancun
Price Range: $$$
Hotel Class:5 star (5*)
Official Description (provided by the hotel):
Considered one of the most elegant resorts in the world, The Ritz-Carlton, Cancun, reflects Mexico's rich architectural heritage in an atmosphere of magnificent sophistication. Minutes from many lively and leisurely attractions, the resort features 365 guestrooms overlooking the sea, a 1,200-foot beach, sculpted outdoor swimming pools, a full service Spa, an impressive Culinary Center and award winning restaurants. ... more   less 
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