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“Customer needs come first” 4 of 5 stars
Review of Fiesta Americana Grand Coral Beach Resort & Spa

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Fiesta Americana Grand Coral Beach Resort & Spa
5.0 of 5 Resort   |   Blvd Kukulcan Km 9.5 Lote 6 | Zona Hotelera, Cancun 77500, Mexico   |  
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Ranked #7 of 174 Hotels in Cancun
Lubbock, Texas
Top Contributor
110 reviews 110 reviews
21 hotel reviews
Reviews in 24 cities Reviews in 24 cities
70 helpful votes 70 helpful votes
“Customer needs come first”
4 of 5 stars Reviewed May 21, 2013

We are frequent customers there ,never fails always the same problem and story ,sorry we are booked ,or even better you made your reservation at central office (USA) not through our hotel reservation (Mexico) as if it makes a difference ???
Low season ,hotel is about 70% occupied but they keep the same above story .
This is bad on our arrival ,we stay at the club level .

Room Tip: All rooms are good in general ,be careful ocean front is not the same as ocean view . We love shor...
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  • Stayed May 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,224 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (389)
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Chicago
Contributor
11 reviews 11 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed May 21, 2013

I have been going to Cancun for over 25 years and love the Fiesta Americana Hotels. I used to stay someplace else and then go to the Fiesta Americana Grand Coral Beach for Brunch. My 22 year old son said "Dad lets do an amazing Spring Break" and immediately I knew where we had to go! My wife loved the spa and spent an entire day there! We loved the beach, the service at the pool and of course the incredible beach location topped it all off. The personal service was impressive, and the staff's smiles and helpfulness was authentic. Our room had an incredible view and was spotless clean every day. I have stayed at some great Hotels and this Fiesta Americana gem is at the top of the list.

Room Tip: I don't thin there is a bad room in the entire Hotel! We had the Junior Suite which had a nice l...
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  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dallas Texas
Contributor
11 reviews 11 reviews
10 hotel reviews
Reviews in 9 cities Reviews in 9 cities
60 helpful votes 60 helpful votes
5 of 5 stars Reviewed May 20, 2013 via mobile

Last minute weekend trip for us 40 something's looking for fun, romanceand beach...perfect choice! Beach was nice, pool perfect service ooutstanding! Location was exceptional. We walked to the Hadrock, very safe during the day. We didn't go out at night but Coco Bingo was in walking distance. We upgraded to grand club and ate n drank enough which was included. Very nice weekend trip!

  • Stayed May 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Top Contributor
86 reviews 86 reviews
15 hotel reviews
Reviews in 17 cities Reviews in 17 cities
41 helpful votes 41 helpful votes
5 of 5 stars Reviewed May 16, 2013 via mobile

I'm been going to this hotel since it was build at list once a year and it always surprise us with something new is a big hotel with many things to do very nice very comfortable good service great food excellent spa the we love the pool specially my children because is very long and they are deferent things to do for them y enjoy very much the sea on that site of Cancun because is always calm like a pool so you can go in any moment you want and your children are not in risk because is very shallow at the beginning the send is beautiful also the location is very good because you can walk to many pleases from that point

  • Stayed May 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ashburn, Virginia
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed May 7, 2013

One of the best hotels in Cancun, the staff are very friendly specially the Club level.
Worth the money, better value than the all inclusive resorts.
Our kids love going back, this our 10th years with the kids and love the friendly fun filled resort.

  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Albuquerque, New Mexico
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed May 7, 2013

The Fiesta American is awesome, the staff are very helpful, the restaurants are amazing. We stayed in April but unfortunately we got a ground level room so we had no view whatsoever. The area around the hotel is awful all the buildings are falling apart, I would like to stay there again but the area around the hotel ruined everything, I will stick to Cabo San Lucas, but as far as the hotel is concerned it is great and very expensive.

  • Stayed April 2013, traveled as a couple
    • 3 of 5 stars Value
    • 1 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Denver, CO
Contributor
14 reviews 14 reviews
8 hotel reviews
Reviews in 11 cities Reviews in 11 cities
78 helpful votes 78 helpful votes
4 of 5 stars Reviewed May 4, 2013

Overall we had a wonderful time at FAGC. My husband, 4-year-old daughter and I stayed there a full week, April 8-15. There are mostly pluses, and a few minuses to this property.
The best parts of the hotel:
- Rooms are large, clean, comfortable and have updated decor
- The views of the ocean are amazing
- Pools are large and beautiful - lots of plants and trees surround it giving it a lush feel
- For the most part, service is very good
- Value - the price we paid per night was more than reasonable
- Location is great
- The spa is A-M-A-Z-I-N-G!

The downsides to the hotel:
- The daily housekeeping service was not very good - with a 4 year old, we would occasionally have snacks in the room and although we'd clean up after ourselves I would notice later that there'd be some residue from a drinking cup, etc. on the table. That residue was on the table all week long - not once did the housekeepers clean the tables off. Had we had access to cleaning supplies we would have done it ourselves. Also, the housekeepers would often not come until later in the day (like between 2pm and 4pm) - well that's right when our daughter takes a nap during the day and some days we didn't get cleaning service until dinner time.
- We had lunch one day at Isla Contoy, which is next to the beach. It's a lovely restaurant, but our service was soooooo slow. There were not many people dining, and there seemed to be plenty of people working there (all of whom appeared busy), but regardless it took one hour to get our food!
- As other reviewers have noted, unless we went to the pool early in the day, it was impossible to find a lounge chair. We would normally have been just as happy lounging at the beach, BUT it's very, very windy down there and the sand whips up and pummels you. That is both annoying and painful at times. It also turned one of my drinks into a sandy mess :( They should really add more lounge chairs to the pool area - there's room for more, so why not?
- The food/restaurant prices are ridiculous expensive. We knew this going into it, but still. I think the hotel would be better off charging reasonable prices because people would order more and also have a better experience. We often went outside the hotel for dinner, which was not just less expensive but fun too.

With the resort being rated "5 stars" I felt it was okay pointing out the issues above. Had the resort been rated 3 or 4 stars, I might not have complained about these things.

  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Fiesta Americana Grand Coral Beach Resort & Spa

Address: Blvd Kukulcan Km 9.5 Lote 6 | Zona Hotelera, Cancun 77500, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Business Hotel in Cancun
#5 Spa Hotel in Cancun
#6 Family Hotel in Cancun
#7 Luxury Hotel in Cancun
#7 Top resorts Hotel in Cancun
#7 On the Beach Hotel in Cancun
#10 Romantic Hotel in Cancun
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Fiesta Americana Grand Coral Beach Resort & Spa 5*
Number of rooms: 602
Official Description (provided by the hotel):
This luxury hotel rises majestically in the heart of Cancun’s entertainment district. The 602-rooms present with all the class of a fine European hotel, combined with the warm and gracious service that has made us famous. Our full-service spa, invite you to enjoy the endless relaxation and adventure. Fine cuisine is available in our nine restaurants and bars. Guests may also use the large outdoor pool along with a children’s club. ... more   less 
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Also Known As:
Fiesta Americana Grand Coral Beach Cancun Resort And Spa
Fiesta Americana Grand Coral Beach Cancun Hotel Cancun
Fiesta American Cancun
Grand Coral Beach Cancun
Fiesta Americana Cancun Mexico

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