There was only one negative about my stay: on Saturday Feb 2, a mini convention of primarily 20- and 30-somethings came in and they played VERY loud music, outside (by pools), from 1230am - 130am...and this was a hotel-supported event! I could not believe the hotel would support the notion of waking hundreds of guests. When I complained the next morn, the daytime manager made it right. I was made content, but - for the sake of future guests - I hope the hotel does not allow the wants of their convention/group guests to outweigh the comfort/sleep/etc of the "regular" guests.

I brought my 8yr old, who loved the pools and the beach (the sand was white and so fine that the individual granules are almost indiscernble). There were not a lot of other kids, but a few.

Get ready to pay $48 for a round trip cab ride...which isn't awful, but you get packed into a shuttle with, well, as many other people as they can fit. I want to buy stock in the company that runs the shuttles.

Great hotel. I would go back again.

Nice resort. Good service. Pricey drinks. Two bloody marys and a beer $25. 4 small waters and a coke light $18Beach area needs a snack bar and bathroom facilities that are close by. Rooms nice. Beds comfortable. Good quality food. Plenty of chairs in the beach and pool areas.

This was my third visit to Cancun and the 4th hotel I've stayed in, in Cancun. We stayed at this hotel from the 28th of January 2013 to the 2nd of February 2013. I would rate the property as follows.
1-Hotel 5 stars .
2-Rooms all rooms Ocean view and ocean front.
3-Beach perfect.
4-Pools beautiful with swim-up bars
5-Service and staff, Excellent
6-Location, very good.
7-Restaurant (10 restaurants) and food very good.
8-Spa the best, must try, (approximately 54,000 square feet).
9-Parking, free
I would recommend this hotel to anyone.

Recently came here for my company's AGM, so majority of time spent was using the indoor facilities rather than at the beach. However, the grounds are absolutely beautiful and enjoyable, and so the hotel is calming even if you don't have tons of time to relax.
The business facilities were excellent, and the service was tops. An incredibly attentive, friendly and helpful staff.