We've booked this hotel for a quick trip with my in-laws. It was our first time in Cancun and we were not sure exactly what to expect.

We had a good experience with this hotel. The hotel is close to all of the clubs in Cancun and close to a number of shops. However, once inside the hotel all the "mess" is left behind and you can really relax and enjoy the nice views of the sea.

Our rooms were in the west wing and recently renovated. The room was very comfortable and clean. The best part is really the amazing view of the sea.

The hotel is a little old and sometimes it feels outdated. Can't consider it a 5 star but it was good in general and I would consider it again in the future.

The hotel was not full so we could find good chairs at the beach and close to the pool. However, I can see this becoming a problem if the hotel gets full. They just don't seem to have enough chairs to meet the demand during peak season.

Breakfast and food in the restaurants was good and service was very friendly.

We tried the Spa and it is definitely the best thing about this hotel. The spa is just amazing and although expensive it is worth the price.

The Gem Spa in the Fiesta Americana Coral Beach Cancun was amazing. It's the largest spa in Latin America. I was impressed by its size, cleanliness, and diversity of treatments. I live the SF Bay Area where we have wonderful spas in the wine country, but this spa in Cancun rivaled them.

I tried the "Asian Journey" signature ritual was over 2 hours and cost $128.00 US. They add in a mandatory 15% service charge/gratuity which brought this spa experience to about $147 US.

The treatment starts with 30 minutes in a large, warm pool for hydrotherapy. This is followed by an aromatherapy steam, a shower, clay steam room, ice room, sauna, rain shower, Jacuzzi, polar pool and foot bath.

After about 20 minutes of relaxation with hot tea and cookies, you are escorted to the "fish spa" where you stick your feet into a fish tank. Tiny fishes, called Garra Ruffa, essentially give you a pedicure for 30 minutes. At the same time, a massage therapist massages your arms, neck and shoulders. Wait...it's still not over. The final treatment is a 30 minute foot and leg massage while you are lounging on a comfortable lounge chair.

For $147 (including gratuity), I considered this a great deal for a 2.5+ hour experience. You have to try it! Well worth the time and money

Stayed there on business in January. The views are fantastic, and split level mini-suites superbly appointed - can't fault them! We really enjoyed the location, both close to the life and restaurants, and also on the beach. Breakfast was an experience in itself, especially the juices.
My first experience of Mexico - can't think of a better way to start!

I loved this place! I was given an upgrade without asking for it and the room was huge...and beautiful. Beach was clean and well maintained. This trip was not all-inclusive and it got expensive to eat at the hotel. I still would reccommend it as I totally enjoyed myself and was able to relax...very soothing atmosphere and staff very willing to assist when possible.